If your details change, ensure you let us know so we send any pass related updates to you. If you do not notify us of an address change four weeks before your current pass is due to expire and we send a concessionary travel pass to a previous address that we have for you, then you will also need to pay £12 to update your details and reissue a pass to the correct address if you still require a pass.
If you would like a new card before your current pass expires, there is a £12 admin fee, you will need to send proof of your new name so that we can update your account details and issue the pass.
If your pass is due to expire within six months and you need to update your photograph on your account this can be done free of charge by either emailing or posting in a new one. If your pass is valid for more than six months and you want to change your photograph there will be a £12 admin fee.
If you are paying by cheque, please make this payable to Norfolk County Council.
You can email this information to firstname.lastname@example.org or post the proof to:
Norfolk County Council
Accepted proof would be a recent copy (in your new name) of:
- A bank statement
- Council tax bill
- Driving licence
- Doctor’s letter
- Statement from the HMRC
- Medical or optical prescription
- NHS medical card
- Pension book
- Utilities bill (not credit card or mobile phone bill)
If you are moving to an address outside of Norfolk you must return your pass to us, advising us that you have moved away from the area. You will then need to apply to the relevant authority covering your new address to issue you with a new pass.