Age-related travel pass
You will automatically receive a new concessionary bus pass if you have already had a pass issued by Norfolk County Council.
A concessionary travel pass entitles you to free travel on all off-peak services (from 9:30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays.
If your details change, ensure you let us know so we send any pass related updates to you. If you do not notify us of an address change four weeks before your current pass is due to expire and we send a concessionary travel pass to a previous address that we have for you, then you will also need to pay £10 to update your details and reissue a pass to the correct address if you still require a pass.
If you would like a new card before your current pass expires, there is a £10 admin fee, you will need to send proof of your new name so that we can update your account details and issue the pass.
If you are paying by cheque, please make this payable to Norfolk County Council.
You can email this information to firstname.lastname@example.org or post the proof to:
Norfolk County Council
Accepted proof would be a recent copy (in your new name) of:
- A bank statement
- Council tax bill
- Driving licence
- Doctor’s letter
- Statement from the HMRC
- Medical or optical prescription
- NHS medical card
- Pension book
- Utilities bill (not credit card or mobile phone bill)
If you are moving to an address outside of Norfolk you must return your pass to us, advising us that you have moved away from the area. You will then need to apply to the relevant authority covering your new address to issue you with a new pass.
Notify us if your details or circumstances change. If you do not notify us of an address change four weeks before your current pass is due to expire and we send a concessionary travel pass to a previous address that we have for you, then you will also need to pay £10 to update your details and reissue a pass to the correct address if you still require a pass. If you are paying by cheque, please make this payable to Norfolk County Council.
You will automatically receive a new concessionary bus pass if you have already had a pass issued by Norfolk County Council or a district council in Norfolk.
If you have applied online and your application has been deferred this means that the system could not verify you. You will have been sent an email to advise.
Our online service has been unable to fully process your application with the personal information you submitted. However this does not necessarily mean that you are not eligible.
We have been unable to verify your identity with the details you submitted because:
- The personal details which you have submitted may not exactly match those held in our database
- You may have applied for your new pass or renewal too early
- Your existing pass may have already expired or the pass details you have provided do not match those held in our database
- The card you are trying to renew was originally issued by another local authority outside of Norfolk.
If you applied too early please try again later.To continue with the online application if this is for your first concessionary pass, you can email us copies of your proof of identity (a passport, driving licence, birth certificate in the same name as your application) and proof of your address in your own name, not older than 3 months (a utility bill, bank statement, or any other official letter) along with your name, address and online application number to email@example.com.
You are entitled to an age-related concessionary travel pass from Norfolk County Council if you are a Norfolk resident.
If you have moved into Norfolk from another English county, your pass is still valid but we recommend you apply for a new pass from Norfolk County Council.
If you have moved here from Scotland, Wales or Ireland your pass is not valid for use in England and you will need to apply for a new pass.
To apply for an age-related pass you must meet the following age requirements:
- If you were born on or before 5 April 1950 - You are eligible for a concessionary travel pass from your 60th birthday
- If you were born on or after 6 April 1950 - The date you become eligible for a pass will depend on the pensionable age
This is because the age at which residents become eligible for a concessionary travel pass is increasing in line with the increase in state pension age.
To find out when you will qualify for a concessionary travel pass, use the GOV.UK state pension age calculator.
We aim to process your application within 10 working days of receiving your form.
Once processed, passes are usually sent to your home address within 5 to 10 working days.
If you have applied prior to your date of eligibility then your new pass will be delivered up to ten working days before your eligibility date.
Your automatically renewed concessionary travel pass should be with you before your current pass expires.
The concessionary pass is valid for free travel on all local bus services throughout England. This includes London buses and rural services, such as Coasthopper.
The pass is not valid on trains or national coach services, such as National Express.
The pass is not valid in Wales, Scotland or Northern Ireland.
Replacement passes are only printed for passes which were issued within the Norfolk district.
Age-related bus passes are covered by our ‘Tell us once’ service, so if you have used this service, you will not need to do anything further.
If you have not used 'Tell us once', return the pass to us at the below address with a covering note to explain so we can amend our records:
Norfolk County Council