Disabled travel pass
Disabled bus passes are available to people who either have a permanent disability, or a disability lasting at least 12 months.
- If your original pass lasted more than one year, then it will be automatically renewed.
- If you have changed address since you last pass was issued you will need to send in proof of ID and let us know what your new address is four weeks before your current pass expires. If you have not notified us you will be charged a £10 admin fee.
A concessionary travel pass entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays.
Blind and partially sighted people are able to travel at any time of the day and some companions can travel for free. Visit the disabled travel enhancements page for further details.
- If you have moved into Norfolk from another English county, your pass is still valid but we recommend you apply for a new pass from Norfolk County Council
- If you have moved here from Scotland, Wales or Ireland your pass is not valid for use in England and you will need to apply for a new pass
- Higher Rate Mobility Component of the Disability Living Allowance
- War Pensioner’s Mobility Supplement
- Personal Independence Payment (PIP) with an award of eight points or more for the "Moving around" activity
- People who are blind or partially sighted you are eligible for a disabled pass with an enhancement allowing you to travel at all times
- People who are profoundly or severely deaf
- People who cannot speak
- People who have a disability, or have suffered an injury, which has a long-term effect on their ability to walk
- People who are without use of both arms
- People who have a learning disability, that is, a state of arrested or incomplete development of mind that includes significant impairment of intelligence and social functioning , These disabilities must have started before adulthood and have a lasting effect on development. Note that conditions such as dyslexia , dyspraxia and ADHD are not covered by this definition
- People who if they applied for a driving licence under Part III of the Road Traffic Act 1988, have this application refused under section 92 of the Act for a reason other than on the grounds of persistent misuse of drugs or alcohol
You will need to supply a photograph for a new application.
You can take a photo at the time of applying with a webcam or you can upload one from your computer. Instructions and examples of suitable photos are included on the form.
You will also need to have proof of ID, Address and supporting evidence for your disability;
- Your Proof of Address and Proof of Eligibility may be the same document and no more than 12 months old
- Your Proof of ID must clearly show your Date of Birth
- Do not upload information which may be considered confidential such as Bank Statements without masking account details and values. We accept screenshots of e-billing emails
- Photo files should be in a jpeg format and no larger than 4mb each. Scanned document files should be in a PDF format and be no larger than 4mb each
Sometimes an online application can be deferred. This means that the system was unable to verify you. You should receive an email to let you know that this has happened.
This does not necessarily mean that you are not eligible.
An application could be deferred because:
- The personal details or pass details you submitted don’t match the ones in our database
- You applied for your new pass or renewal too early
- Your existing pass may have already expired
- The card was issued by another local authority, outside of Norfolk
To continue with your application
If you applied too early try again later.
If this is your first concessionary pass, email us with the following information:
- Copies of your proof of identity (a passport, driving licence, birth certificate in the same name as your application)
- proof of your address in your own name, not older than three months (a utility bill, bank statement, or any other official letter)
- your name, address and online application number
If you were issued a pass that is valid for four years within Norfolk then you should automatically receive a new concessionary bus pass before your current pass expires. If you were issued a concessionary pass valid for 12 months or under then you can complete a disabled persons application for a concessionary travel pass.
If your details or circumstances change, let us know at least four weeks before your current pass is due to expire.
If we send a concessionary travel pass to a previous address that we have for you, then you will also need to pay £10 to update your details and reissue a pass to the correct address, if you still require one.
Cheques should be made payable to Norfolk County Council.
The concessionary pass is valid for free travel on all local bus services throughout England. This includes London buses and rural services, such as Coasthopper.
Pass holders are also entitled to a discounted rate of £1.80 return on park and ride services in Norfolk after 9.30am and £1.50 after 12 midday.
The pass is not valid on trains or national coach services, such as National Express.
The pass is not valid in Wales, Scotland or Northern Ireland.
If you need assistance to access and travel on public transport, you may be entitled to the companion enhancement to your pass.
To be eligible for a companion pass you must be unable to walk to a bus stop, or get on or off a bus without assistance.
Companion passes are only valid for journeys in Norfolk, if your journey takes you to another county your companion may have to pay to return to Norfolk.
This will allow you one companion who can also travel for free with you for any journeys that start in Norfolk.
The companion will need to pay for their travel on any journeys that start outside Norfolk. Visit the disabled travel enhancements page for further details.
Replacement passes are only printed for passes which were issued within the Norfolk district.
If your details change, tell us as soon as possible so we can send you any updates and information about your pass.
If you don’t let us know at least four weeks before your current pass is due to expire and we send a pass to a previous address that we have for you, then you’ll also need to pay £10 to update your details and reissue a pass to the correct address if you still require a pass.
If your pass is due to expire within six months and you need to update your photograph on your account this can be done free of charge by either emailing or posting in a new one. If your pass is valid for more than six months and you want to change your photograph there will be a £10 admin fee.
If you’re paying by cheque, make it payable to Norfolk County Council.
If your name has changed then your present concessionary travel card remains valid and you can continue to use your card until the expiry date. To update your account you will need to send in proof of your new name, then when your current pass expires your new one will have your updated details on them.
If you would like a new card before your current pass expires, there is a £10 admin fee, you will need to send proof of your new name so that we can update your account details and issue the pass.
You can email this information to firstname.lastname@example.org or post the proof to:
Norfolk County Council
Accepted proof would be a recent copy (in your new name) of:
- A bank statement
- Council tax bill
- Driving licence
- Doctor’s letter
- Statement from the HMRC
- Medical or optical prescription
- NHS medical card
- Pension book
- Utilities bill (not credit card or mobile phone bill)
If you are moving to an address outside of Norfolk you must return your pass to us, advising us that you have moved away from the area. You will then need to apply to the relevant authority covering your new address to issue you with a new pass.