Disabled travel pass

Disabled bus passes are available to people who either have a permanent disability, or a disability lasting at least 12 months.

Apply for a new disabled pass

A concessionary travel pass entitles you to free travel on all off-peak services (from 9:30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays.

Some rural services in Norfolk will accept concessionary travel passes before 9:30am on weekdays.

Blind and partially sighted people are able to travel at any time of the day and some companions can travel for free. Visit the disabled travel enhancements page for further details.

You are entitled to a disabled concessionary travel pass from Norfolk County Council if you are a Norfolk resident of bus fare paying age (five years old+) and have a permanent disability or one lasting at least 12 months.
  • If you have moved into Norfolk from another English county, your pass is still valid but we recommend you apply for a new pass from Norfolk County Council
  • If you have moved here from Scotland, Wales or Ireland your pass is not valid for use in England and you will need to apply for a new pass
Your eligibility for a disability-related travel pass is considered ‘automatic’ if you have been issued with a ‘Blue Badge’ or are in receipt of the following benefits:
  • Higher Rate Mobility Component of the Disability Living Allowance
  • War Pensioner’s Mobility Supplement
  • Personal Independence Payment ("PIP") with an award of 8 points or more for the "Moving around" activity
You are also eligible if your disability falls into one of the following 7 categories:
  • People who are blind or partially sighted you are eligible for a disabled pass with an enhancement allowing you to travel at all times 
  • People who are profoundly or severely deaf
  • People who cannot speak
  • People who have a disability, or have suffered an injury, which has a long-term effect on their ability to walk
  • People who are without use of both arms
  • People who have a learning disability, that is, a state of arrested or incomplete development of mind that includes significant impairment of intelligence and social functioning , These disabilities must have started before adulthood and have a lasting effect on development. Note that conditions such as dyslexia , dyspraxia and ADHD are not covered by this definition 
  • People who if they applied for a driving licence under Part III of the Road Traffic Act 1988, have this application refused under section 92 of the Act for a reason other than on the grounds of persistent misuse of drugs or alcohol

You will need to supply a photograph for a new application.

You can take a photo at the time of applying with a webcam or you can upload one from your computer. Instructions and examples of suitable photos are included on the form.

You will also need to have proof of ID, Address and supporting evidence for your disability;

  • Your Proof of Address and Proof of Eligibility may be the same document and no more than 12 months old
  • Your Proof of ID must clearly show your Date of Birth
  • Do not upload information which may be considered confidential such as Bank Statements without masking account details and values. We accept screenshots of e-billing emails
  • Photo files should be in a jpeg format and no larger than 4mb each. Scanned document files should be in a PDF format and be no larger than 4mb each

Apply now

We aim to process your application within 10 working days of receiving your form.
 
Once processed, passes are usually sent to your home address within 5 to 10 working days.
 
If you have applied prior to your date of eligibility then your new pass will be delivered up to ten working days before your eligibility date.
 
If you have requested a renewal of your travel pass then a new card will be with you up to 2 days before your current card expires.

If you were issued a pass that is valid for 4 years within Norfolk then you should automatically receive a new concessionary bus pass before your current pass expires. If you were issued a concessionary pass valid for 12 months or under then you can complete a disabled persons application for a concessionary travel pass.

Notify us if your details or circumstances change. If you do not notify us of an address change four weeks before your current pass is due to expire and we send a concessionary travel pass to a previous address that we have for you, then you will also need to pay £10 to update your details and reissue a pass to the correct address if you still require a pass.

The concessionary pass is valid for free travel on all local bus services throughout England. This includes London buses and rural services, such as Coasthopper.

Pass holders are also entitled to a discounted rate of £1.10 return on Park and Ride services in Norfolk after 9:30am.

The pass is not valid on trains or national coach services, such as National Express.

The pass is not valid in Wales, Scotland or Northern Ireland.

If you need assistance to access and travel on public transport, you may be entitled to the companion enhancement to your pass.

To be eligible for a companion pass you must be unable to walk to a bus stop, or get on or off a bus without assistance.

Companion passes are only valid for journeys in Norfolk, if your journey takes you to another county your companion may have to pay to return to Norfolk.

This will allow you one companion who can also travel for free with you for any journeys that start in Norfolk.

The companion will need to pay for their travel on any journeys that start outside Norfolk. Visit the disabled travel enhancements page for further details.

Replacement passes are only printed for passes which were issued within the Norfolk district. 

 
If you are now living in Norfolk after previously receiving a pass from another county you need to apply for a new pass. If you need a replacement pass for a county other than Norfolk, contact your local council.
 
If your card was due to expire within the next two months then we may be able to send a replacement pass free of charge.
 
Otherwise replacement passes for lost, stolen or damaged cards will cost £10, which is payable in advance. Note that this fee is not refundable should a lost pass be found at a later date. We do not require a new photo.
If your pass is still valid the bus driver should still allow you to travel. You do not need a new pass.
 
If you have any problems with the driver refusing you travel or trying to charge you a fare, call 0344 800 8020 with details of your journey, including the day and time of travel and the name of the bus operator.

If your details change, ensure you let us know so we send any pass related updates to you. If you do not notify us of an address change four weeks before your current pass is due to expire and we send a concessionary travel pass to a previous address that we have for you, then you will also need to pay £10 to update your details and reissue a pass to the correct address if you still require a pass.

If your name has changed then your present concessionary travel card remains valid and you can continue to use your card until the expiry date. However, if you would like a new card, free of charge, you will need to send proof of your new name four weeks before the expiry date of your pass so that we can update your account details and issue the pass. You can email this information to concessionarytravel@norfolk.gov.uk or post the proof to:

Concessionary Travel
Norfolk County Council
Martineau Lane
Norwich
NR1 2SG

Accepted proof would be a recent copy (in your new name) of:

  • A bank statement
  • Council tax bill
  • Driving licence
  • Doctor’s letter
  • Statement from the HMRC
  • Medical or optical prescription
  • NHS medical card
  • Pension book
  • Utilities bill (not credit card or mobile phone bill)

If you are moving to an address outside of Norfolk you must return your pass to us, advising us that you have moved away from the area. You will then need to apply to the relevant authority covering your new address to issue you with a new pass.

Disabled bus passes are covered by our ‘Tell us once’ service, so if you have used this service, you will not need to do anything further.
 
If you have not used ‘Tell us once’, return the pass to us at the below address with a covering note to explain so we can amend our records:
 
Concessionary Travel
Travel and Transport Services
Norfolk County Council
County Hall
Norwich
Norfolk
NR1 2SG