If your details change, tell us as soon as possible so we can send you any updates and information about your pass.
If you don’t let us know at least four weeks before your current pass is due to expire and we send a pass to a previous address that we have for you, then you’ll also need to pay £13 to update your details and reissue a pass to the correct address if you still require a pass.
If your pass is due to expire within six months and you need to update your photograph on your account this can be done free of charge by either emailing or posting in a new one. If your pass is valid for more than six months and you want to change your photograph there will be a £13 admin fee.
If you’re paying by cheque, make it payable to Norfolk County Council.
If your name has changed then your present concessionary travel card remains valid and you can continue to use your card until the expiry date. To update your account you will need to send in proof of your new name, then when your current pass expires your new one will have your updated details on them.
If you would like a new card before your current pass expires, there is a £13 admin fee, you will need to send proof of your new name so that we can update your account details and issue the pass.
You can email this information to firstname.lastname@example.org or post the proof to:
Norfolk County Council
Accepted proof would be a recent copy (in your new name) of:
- A bank statement
- Council tax bill
- Driving licence
- Doctor’s letter
- Statement from the HMRC
- Medical or optical prescription
- NHS medical card
- Pension book
- Utilities bill (not credit card or mobile phone bill)
If you are moving to an address outside of Norfolk you must return your pass to us, advising us that you have moved away from the area. You will then need to apply to the relevant authority covering your new address to issue you with a new pass.