Everyone who arrives in Norfolk fleeing the war in Ukraine can get support.
Welcome: a guide for Ukrainians arriving in the UK covers what you need to know in your first few days and getting used to life in the UK. It also has specific information for those arriving through the Homes for Ukraine scheme.
The information below will help you access things that are important to everyday life. You can also get support to access these things at Community Help events. If you have arrived through the Homes for Ukraine scheme you can also ask your host for support.
We have put together a list of services you may need to use as you settle into life in the UK, including:
If you have a Ukrainian driving licence, you can exchange it for a UK licence for a small fee, as Ukraine has an exchange agreement with the UK. Exchange a foreign driving licence – GOV.UK
Call the Barnado’s Ukrainian Support Helpline for advice, practical support and access to therapy. All services include access to interpreters in Ukrainian and Russian
For help with a Ukraine legal problem, try the legal helpline managed by Polish and Ukrainian lawyers. The hotline is open Monday to Friday from 10:00 to 19:00 on +48 800 088 544 or the Ukraine Legal Aid Foundation.
Ukrainians Welcome - Information about keeping safe and avoiding exploitation, available in Ukrainian, Russian and English
Homes for Ukraine: What to expect in the first few days
When you arrive in Norfolk under the Homes for Ukraine scheme:
We will invite you and your host to events happening in your local area so that you can find out about, and access, support in the community
A few days after you have arrived at your accommodation we will visit you to make sure that everything is OK and see if you need any further support
After our visit we will send you a one-off prepayment card. This will be loaded with £200 for each of the guests in your party, including any children. The card should arrive up to five days after our welfare visit. This payment is to cover your initial day-to-day living costs while you make a benefits claim or find a job.
Community Help events
Support sessions for people arriving in Norfolk from Ukraine and those supporting them
