Support for people fleeing Ukraine

Everyone who arrives in Norfolk fleeing the war in Ukraine can get support. 

GOV.UK have guidance for people from Ukraine living in the UK.

If you are in the early stages of settling into Norfolk, Norfolk Community Foundation have a support page in Ukrainian. You can also join Norfolk Community Foundation's tips for Ukrainians Facebook group.

If you've come to Norfolk under the Homes for Ukraine scheme

GOV.UK have a guide on what you need to know about the Homes for Ukraine scheme.

What to expect in the first few days

We will invite you and your host to community help sessions so you can find out how to access support.

A few days after you have arrived at your accommodation, your local council will contact you to arrange a home visit. They'll be able to use interpretation services if you need them.

During this visit:

  • They'll check you're ok and see if you need more support
  • They'll give you a letter to use as proof of address so you can open a UK bank account
  • If you have children, a member of our Children's Services team will visit alongside your local council. They can offer advice and support on childcare and schools.

After the visit, you'll receive financial support. We'll send you a one-off pre-paid card which will have £200 for each of the guests in your group (eg for you, your partner, children etc). This is to help you with day-to-day living costs. You don't have to pay this back. The card should arrive 5-10 days after the visit.

GOV.UK have a guide on what to expect in your first week

During your stay with your host

After our first visit, we’ll visit you again after about three months and then again at six months. During these visits, you can tell us if you have any problems or questions. The visits are informal and nothing to worry about.

We’ll ask some questions about how you are settling in. For example, about:

  • Any employment, education or training opportunities you have started (or planning to start)
  • What your future plans are (and how we can support you with them)
  • Your finances
  • How you’re getting on with your host
  • If you have any concerns about your safety

Your living arrangements 4 to 6 months after moving to the UK

Talk to your host about your future living arrangements 4 months after your arrival in the UK. This will give you time to decide and prepare for your next steps. GOV.UK have guidance which explains your options when you have lived in the UK for 6 months. The guide is also available in Ukrainian and Russian.

If you feel unsafe or need medical help

If you are concerned about your host’s behaviour, contact us. If it's an emergency, contact the Norfolk police.

If you're concerned about the safety of an adult or child:

If you need medical help, contact the NHS.

For everyone who has come to the UK from Ukraine

Support specifically for people arriving from Ukraine (through any scheme).


If you need help with a Ukraine legal problem, try:

Check what you must do when you enter the UK if you’re coming from Ukraine with personal belongings. This information is available in English, Ukrainian, Polish, and Russian.