Norfolk's digital inclusion strategy
Barriers to access
People may experience one or more of these barriers to access digital opportunities:
Cost
- Cannot afford a device
- The cost of broadband or data is prohibitive
Skills or capability
- Cannot use online and digital services, set up a device or choose a broadband supplier
- Digital and information literacy skills
Confidence
- Worried about scams and fraud
- Struggle to know where to start
Motivation or fear
- Not motivated to use digital services, don't think they are for them or have no perceived benefits
Access to services
- More challenging barriers to access such as rurality, disability and complex needs