Norfolk's digital inclusion strategy

Strong partnerships are in place including data sharing to target proactive interventions. This includes the voluntary, community and social enterprise (VCSE) and private sectors.

We've built on existing work with the NHS to identify specific groups of people who are most likely to benefit from digital inclusion. We can target the most appropriate support to them.

Norfolk is ready to harness any national funding for digital inclusion as a system. This is so we can make the most efficient and effective use of any funding available.

Our well communicated support pathways mean that VCSE, system partners and businesses can easily find help and opportunities for people with multiple inequalities. This means they can become digitally included and access services and support that improve their lives.

Strategic plan: what we will do

Work in partnership

Continue to work in partnership across the system to identify target groups and map county wide assets to jointly offer support. We will use this to develop a single picture of digital exclusion for the county alongside additional Experian Public Sector Mosaic analysis to provide an evidence base for future work.

We aim to have the ability to identify who is digitally excluded specifically by April 2022.

Maximise funding opportunities and investment

Maximise funding opportunities and inward investment to Norfolk. This involves raising awareness of grants and schemes that aid digital inclusion and ensuring that Norfolk people benefit from national funding. Nurture a collaborative approach to bidding for this funding in Norfolk.

We aim to increase inward investment to support digital inclusion by 25% by April 2023.

Clear support pathways

Create clear, communicated pathways of support that enable wider professionals and the voluntary sector to connect people with digital inclusion support as part of their trusted relationship (for example, midwives, health visitors and social care teams).
We aim for 80% of people to report that it is simple to find the help they need by April 2023.

Targeted communications and engagement

A targeted communications and engagement plan that raises awareness and motivates people to become digitally included, understand what is available to them and how they can access it. We will also:

• Communicate with people the ways that they can stay safe online
• Build confidence among those at risk of exclusion that there is help and support available at every step of the way

We aim to complete a communications and engagement plan by April 2022.

Enhance connectivity in Norfolk

Further enhance connectivity in Norfolk by building our strategic relationships with providers, ensuring that as many Norfolk residents as possible can access fast, reliable and affordable broadband.
96% of Norfolk people currently have access to 'superfast' or better broadband and over 70% of households take it up. We aspire to 100% availability and 100% take up. We will monitor and report on progress.