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Norfolk's digital inclusion strategy

Recent Digital Inclusion Highlights

Supporting connectivity

  • 6000 laptops were provided to digitally excluded children through the 'Every Child Online' campaign
  • 1000 families were supported with devices and/or connectivity via the Norfolk Assistance Scheme
  • 300 devices were provided to the voluntary, community or social enterprise (VCSE) sector to support Norfolk residents to get online

Libraries

  • Staying healthy - NHS Connect: NHS funded, device gifting with library wrap-around support was given to patients referred with longer term conditions. This covered two projects - patients with cancer and those with mild mental health problems
  • Norwich Good Economy Commission funding: extra funding was given to families on low income, improving their money management and online skills
    Libraries online shopping phone support provided for online library services during the Covid-19 pandemic
  • NHS Accelerated Digital Transformation funding provided for the Digital Health Hub, linked to the Good Things Foundation: Better Health Outcomes

Adult Learning

  • We have supported 7,000 learners online in 2020/21 with formal qualifications and courses to support mental health and wellbeing

Adult Social Care

  • Technology Enabled Care (TEC) Lending Library - Adult Social Care, the Innovation Team and Norfolk Libraries are piloting a new approach to loan care support devices to people to build knowledge, confidence and skills in using digital technology.
  • Alzheimer Cooperative Valuation in Europe (ALCOVE) project - Adult Social Care and the Innovation Team are supporting day service users with Video Care phones. These are simple devices for people with no or low digital skills that allow them to access video calls.