Age-related travel bus pass
Eligibility for an age-related travel bus pass
You are eligible for an age-related travel bus pass if:
- You are a Norfolk resident
- You have reached state pension age or above. Use GOV.UK's tool to check when you will be eligible for your bus pass
If you have moved to Norfolk from another English county, your pass is still valid. However, we recommend you apply for a new travel pass from Norfolk County Council.
If you have moved to Norfolk from Scotland, Wales or Ireland, your pass is not valid. You must apply for a new travel pass.
What an age-related travel bus pass entitles you to
Where you can use your age-related travel bus pass
An age-related travel bus pass entitles you to free travel on all local bus services throughout England. This includes:
- London buses - as the pass will not scan on London buses, please show your pass to the driver
- Rural services (such as Coasthopper)
You should check for local travel variations if using your pass outside of the Norfolk County Council area.
When you can use your age-related travel bus pass
An age-related travel bus pass entitles you to free travel:
- Monday to Friday: On all off-peak services (from 9.30am until the last bus of the day)
- Saturday and Sunday: On all services at all times
- Bank Holidays: On all services at all times
Some rural services in Norfolk accept travel bus passes before 9.30am on weekdays.
Find out what services accept travel bus passes earlier than 9.30am Monday to Friday.
Park and Ride
An age-related travel bus pass entitles you to a discounted rate on Park and Ride services in Norfolk. Find information on Park and Ride fares via the Travel Norfolk website.
What an age-related travel bus pass does not entitle you to
Age-related travel bus passes are not valid:
- On trains
- On national coach services (such as National Express)
- In Wales, Scotland or Northern Ireland
How to apply for an age-related travel bus pass
Online application
When applying online, your age and address gets checked against national databases. This is to verify them.
This means that most applicants will only need to provide a valid photograph.
Apply online for a new age-related travel bus pass
If the national databases can't verify your details, your application will be deferred. Read more about deferred applications and what you need to do.
We encourage you to apply online. If you can't apply online, you can use a paper copy of the application form.
Paper copies of the age-related travel bus pass application form
You can get a paper copy of the age-related travel bus pass application form from any Norfolk library.
When to apply
You can apply online up to three months before you reach pension age.
If doing so, your application will be held until shortly before you reach pension age.
If you apply for a new age-related travel bus pass too early, your application will be deferred. Read more about deferred applications and what you need to do
What you need to provide
You must supply a photograph of yourself for a new application.
If applying online, you can take a photo at the time of applying with a webcam or you can upload one from your computer. Photo files should be in a jpeg format and no larger than 4mb each.
Instructions and examples of suitable photos are on the form and in our photo guidance.
We accept legible photographs as well as scans.
Where possible, you must also email any correspondence you need to send to us. View our contact details.
When your age-related travel bus pass will arrive
Learn more about when you will receive your travel bus pass after applying.
Renewing your age-related travel bus pass
Travel bus passes expire every five years. You will automatically receive a new age-related travel bus pass from us, shortly before your current pass expires.
If you have an age-related travel bus pass from an authority outside of Norfolk, you will need to complete a new application.
Contact us if you have not automatically received your new pass by the renewal date.
If your renewed travel bus pass gets sent to the wrong address
You must notify us and send proof of identity/address if your details or circumstances change, such as a change in address.
If you do not notify us at least four weeks before your pass is due to expire, your renewed pass may go to the wrong address. If so, you must pay £13.50 for us to update your details and reissue the pass to your new address.
Read more about changing your details and how to notify us.
