Our promise to you

Norfolk County Council's promise to care experienced young people.

We want you to feel listened to, safe, cared for, and part of all the planning which goes on about your life.

To show our commitment to you, we are making you four promises.

We are making these promises because we want to support you to live your best life and have your brightest future.

We promise to ask you

About your wishes and views about plans which are about you
What support you need to make things better whenever there is going to be a change of worker or placement
What support you need to make things better
Who is important to you and who you want at meetings
How you want to share your views in a way which suits you
Your feedback when things go well and also when they don't go so well
We are making these promises because we want to support you to live your best life and have your brightest future.

We promise to listen to you

Giving you regular chances to share your views openly and on your own
Making sure your voice is included in all records, meetings and plans
Valuing and respecting your views and making sure wherever we can that they guide planning about your life
Making sure the right person that you trust can have the right conversations with you
Making sure that if you aren't happy we support you to find a solution or make a complaint.

We promise to keep you safe

Checking in with you more regularly and being there for you when you are having a difficult time
Listening to what makes you feel safe and what makes you feel unsafe in your relationships
Helping you as much as you need to make safe decisions and understand why we don't think something is safe
Talking to the people who are important to you to help keep you safe
Making sure your wishes and feelings are considered if we think you need a safety plan
Help you get the right help at the right time for your emotional wellbeing and mental health

We promise to be honest

Doing what we say we are going to do or explaining to you when something cannot be done
Sharing good things as well as worries with you
Helping you to understand why you are or have been in care by sharing your story with you in a way and at a time that is right for you

If you feel we haven't kept any of our promises to you, let us know by speaking to the team manager or head of social work - your social worker or personal advisor will be able to tell you how to contact them.

Download our promise to you - full version (PDF, 1 MB)

Download our promise to you - short version (PDF, 149 KB)