Home support and home care

Support at home is known as many things, including home care, home support, domiciliary care and non-residential care. These services provide practical help for people to stay independent at home, in housing with care and supported living.

If you need more than just a little support to help you continue to live in your own home, such as help with bathing, eating and managing your medication, and help to do things around your home and in your local community, there are lots of organisations that can help you.

If you fund your own care or you are not eligible for help from us you can arrange these services directly.

Find out if you are eligible for help

Download a list of organisations that provide home care or search our online Norfolk Community Directory for help at home.

If you want to find out if you will have to pay for your care or what support is available, you'll find information in our Paying for care section.

If we have assessed you as being eligible for help from us with the care and support you need, we will work with you to develop your care and support plan and work out your personal budget. Find out how we assess your needs

As part of your plan, home support can help you continue to live in your own home by:

  • Helping you to become independent again by learning new skills or regaining old ones
  • Providing on-going support to help delay the need for more support in the future
  • Promoting well-being by helping you to get involved with things in your local community which may mean you need fewer services.

The level of home support you need will vary according to your assessed needs and may be part of a package with other services and support from your own networks, for example family and friends.

If we contribute towards the cost of your service, you may be charged based on your financial circumstances. 

Further information about charges

Your guide to charges for home care and other non-residential care services

Non-residential charging policy