Reaching agreement about SEN Support

If you have concerns about your child's SEN Support, talk to your child's educational setting in the first instance. They will want to hear your views. You and your child should be involved in decisions being made about their SEN Support. 

Unable to reach an agreement with your child's educational setting?

You can: 

• Contact Norfolk SEND information, advice and support services (SENDIASS). They provide a free, impartial and confidential information, advice and support service on SEN and disabilities. They also advise on health and social care, where it is linked to education 
• Contact one of the many other organisations offering information and advice
• Try disagreement resolution. In Norfolk, disagreement resolution is delivered by KIDS SEND Mediation Service which is an independent organisation. It is a free service

What is disagreement resolution? 

Disagreement resolution gives everybody a chance to give their own views and listen to others in a non-confrontational way. It is a way of seeking solutions that everybody can agree to.  

Who can request disagreement resolution? 

• Parents/carers 
• Young people 
• Educational settings
• Health department 
• We can (the local authority) 

All parties need to agree to take part in disagreement resolution, as it is a voluntary process. It is a confidential service unless there are child protection issues.