Manage your library account

You can log in to your online library account using the membership number on your card and PIN. 

Log in to your account to:

• View items on loan
• Renew loans online
• Reserve items for pick up
• Pay library charges

Log in to your account

You can renew library books up to three times, as long as no-one else has requested them. You can renew loans online, in person at any library, using libraries mobile app, or by phoning our renewals line on 0344 800 8020 during weekday office hours.

To renew, reserve or check your account online or in the app, you'll need to know your library card number and PIN.

Renew loans online

You will need to reactivate your library membership every three years. This is so we can make sure that your account information is up to date.

If we have your email address, we'll send you an email reminder 30 days before your library card expires.

How to reactivate

If your address is the same

If your address hasn't altered, you can reactivate your membership by:

• Emailing [email protected]. Read our privacy notice to find out how we use your personal information
• Calling 0344 800 8020

If your address has changed

You'll need to provide proof of your new address before you can reactivate your library card. How to update your library account details. 

When you put in your request to update your address, make sure you ask to reactivate your card at the same time. 

Update your other details

You can update things like your email and phone number. How to update your library account details.

We may charge you to replace lost or damaged items. Read more information on the  library charges  page.

If you have forgotten your PIN you will need to reset it.

Reset your PIN

If you lose your library card, let us know as soon as possible to prevent anyone else using it by calling 0344 800 8020.

We can give you a replacement library card at any library. Bring some proof of identification.

Find your local library

Lost cards

If you lose your card we charge:

• £2 to replace an adult's card
• 50p to replace a child's card

Stolen or damaged cards

We do not charge to replace library cards that are reported stolen, or for cards that have become damaged through reasonable wear and tear.

Change email or telephone number

Log in to your library account to update your email and/or phone contact details.

Change your name

Visit your local library to update your name.

We do not charge for replacing cards because of a name change for reasons such as marriage or divorce.

Please bring proof your new name to get a replacement card.

Change your address or other details

To update your address or make any other changes to your account:

• Visit your local library with valid proof, or
• Email a scanned copy, or photograph, of your document to [email protected]. Read our privacy notice to find out how we use your personal information

Accepted documents include:

• Driving licence
• Council tax bill
• Recent utility bill (electricity, gas, or telephone)

Note: If you've moved within Norfolk, your record will be updated once we receive proof. If you've moved outside Norfolk, please contact your new local library.

Adults 

Customers with an adult's library card can borrow up to a maximum of 50 items, made up from up to 20 books, 4 junior non-fiction books, 10 music CDs, 6 DVDs, 20 audiobook CDs, 4 jigsaws, 3 assistive technology devices, 2 reminiscence kits, 2 story sacks, 1 laptop for loan.

Under 16s

You can borrow up to a maximum of 50 items, made up from up to 20 books, 10 music CDs, 6 DVDs (age appropriate), 20 audiobook CDs, 4 jigsaws, 2 story sacks.

16+ customers (aged 16 - 18 years) 

You can borrow up to a maximum of 50 items, made up from up to 20 books, 10 music CDs, 6 DVDs (age appropriate), 20 audiobook CDs, 4 jigsaws, 2 reminiscence kits, 2 story sacks, 1 laptop for loan.

Lite membership

Customers with "lite membership" are restricted to borrowing a maximum of 2 books.

Other items

All customers can borrow up to 6 eBooks or eAudio books from Libby, 4 eAudio books from Borrowbox, and our eNewspaper and eMagazine services let you download an unlimited number of copies.

Borrowing information for other borrower categories may vary. Ask a member of staff for details.

Borrow for three weeks, free of charge:

• Books
• Magazines
• eBooks
• eAudiobooks

Borrow for three weeks with a hire charge:

• Adult audiobooks
• Language courses
• Educational DVDs

Borrow for one week with a hire charge:

• Music CDs
• Entertainment DVDs - top title DVDs have a two-day loan period and can't be renewed

See our full list of library charges

Log in to your library account to pay charges online

You can return books and other items (including DVDs and CDs) to any Norfolk library, whether they're overdue or not. The self-service kiosks at our all libraries can make checking out and returning items much quicker.

You can return items outside of opening hours at most of our libraries - check whether your local branch has an out of hours drop box.

Sign up to our email reminder service and we'll send you an email three days before your items are due back. You can set this up in the personal details section of your online account. (If you've already signed up and aren't getting your notifications, check your spam or junk folders.)  

This is a courtesy service only, and it is still your responsibility to return any borrowed items by the due date.

1. You are responsible for everything borrowed on your card, and for any charges.
2. You must only use your own card to log on to library computers.
3. You must not lend your card to other people so that they can use library computers.
4. You may lend your card to friends and family for some things, for example if they are collecting a reserved item for you.
5. Cards are limited to one per account holder.  Any attempt to obtain additional cards on purpose is a breach of our byelaws and may result in one or all cards being suspended.
6. If you lose your card, you will remain responsible for your account until you have reported the card missing to the library. We may charge you for a replacement. For more information visit lost or damaged library cards.
7. If you change your personal details, you need to let us know. You'll be asked to re-register every three years to confirm that your contact details are still up-to-date.