Manage your library account
How to log in to your library account
You can log in to your online library account using the membership number on your card and PIN.
Log in to your account to:
- View items on loan
- Renew online
- Reserve items for pick up
- Pay library charges
Renew library books and other items
You can renew library books up to three times, as long as no-one else has requested them. You can renew online, in person at any library, using libraries mobile app, or by phoning our renewals line on 0344 800 8020 during weekday office hours.
To renew, reserve or check your account online or in the app, you'll need to know your library card number and PIN.
Renew your library card
You will need to renew your library membership every three years. This is so we can make sure that your account information is still correct.
If we have your email address, we'll send you an email reminder 30 days before your library card expires.
Contact us to renew your membership:
- In person at your local library
- Email libraries@norfolk.gov.uk
- Call 0344 800 8020
Change your address
If you need to update your address at the same time, follow the steps on the change your details page.
Charges for lost or damaged items
We may charge you to replace lost or damaged items. Read more information on the library charges page.
Change your PIN
If you have forgotten your PIN you will need to reset it.
Lost or damaged cards
If you lose your library card, let us know as soon as possible to prevent anyone else using it by calling 0344 800 8020.
We can give you a replacement library card at any library. Bring some proof of identification.
Lost cards
If you lose your card we charge:
- £2 to replace an adult's card
- 50p to replace a child's card
Stolen or damaged cards
We do not charge to replace library cards that are reported stolen, or for cards that have become damaged through reasonable wear and tear.
Change your details
Change email or telephone number
Log in to your library account to change your email and/or phone contact details.
Change your address
If you move within Norfolk, take proof of your new address to any Norfolk library to update your record. If you move away, contact your local library.
For proof of your new address, you could use one of these documents:
- Your driving licence
- Council tax bill
- Recent electricity, gas or telephone bill
You can bring proof of your new address to a library, or you can send us a scanned copy by email.
We will limit the number of books you can borrow to two until you provide proof of your new address.
Change your name
Contact your local library to update your name. We do not charge for replacing cards because of a name change for reasons such as marriage or divorce.
You will need to show proof of your new name to get a replacement card.
Change anything else
If you want to change any other details, contact your local library.
How much you can borrow
Adults
Customers with an adult's library card can borrow up to a maximum of 50 items, made up from up to 20 books, 4 junior non-fiction books, 10 music CDs, 6 DVDs, 20 audiobook CDs, 4 jigsaws, 3 assistive technology devices, 2 reminiscence kits, 2 story sacks, 1 laptop for loan
Under 5s
Under 5s can borrow up to a maximum of 30 items, made up from up to 20 children's books, 6 Junior DVDs, 20 children's audiobook CDs, 4 jigsaws, 2 story sacks
Children and young adults (aged 5 to 15 years)
You can borrow up to a maximum of 50 items, made up from up to 20 books, 10 music CDs, 6 DVDs (age appropriate), 20 audiobook CDs, 4 jigsaws, 2 reminiscence kits, 2 story sacks
16+ customers (aged 16 - 18 years)
You can borrow up to a maximum of 50 items, made up from up to 20 books, 10 music CDs, 6 DVDs (age appropriate), 20 audiobook CDs, 4 jigsaws, 2 reminiscence kits, 2 story sacks, 1 laptop for loan
Lite membership
Customers with "lite membership" are restricted to borrowing a maximum of 2 books
Other items
All customers can borrow up to 6 eBooks or eAudio books from Libby, 4 eAudio books from Borrowbox, and our eNewspaper and eMagazine services let you download an unlimited number of copies.
Borrowing information for other borrower categories may vary. Ask a member of staff for details.
Loan periods and charges
Borrow for three weeks, free of charge:
- Books
- Magazines
- eBooks
- eAudiobooks
Borrow for three weeks with a hire charge:
- Adult audiobooks
- Language courses
- Educational DVDs
Borrow for one week with a hire charge:
- Music CDs
- Entertainment DVDs - top title DVDs have a two-day loan period and can't be renewed
Return books and other items
You can return books and other items (including DVDs and CDs) to any Norfolk library, whether they're overdue or not. The self-service kiosks at our all libraries can make checking out and returning items much quicker.
You can return items outside of opening hours at most of our libraries - check whether your local branch has an out of hours drop box.
Email reminder service
Sign up to our email reminder service and we'll send you an email three days before your items are due back. You can set this up in the personal details section of your online account. (If you've already signed up and aren't getting your notifications, check your spam or junk folders.)
This is a courtesy service only, and it is still your responsibility to return any borrowed items by the due date.
Responsibilities of library card holders
- You are responsible for everything borrowed on your card, and for any charges.
- You must only use your own card to log on to library computers.
- You must not lend your card to other people so that they can use library computers.
- You may lend your card to friends and family for some things, for example if they are collecting a reserved item for you.
- Cards are limited to one per account holder. Any attempt to obtain additional cards on purpose is a breach of our byelaws and may result in one or all cards being suspended.
- If you lose your card, you will remain responsible for your account until you have reported the card missing to the library. We may charge you for a replacement. For more information visit lost or damaged library cards.
- If you change your personal details, you need to let us know. You'll be asked to re-register every three years to confirm that your contact details are still up-to-date.