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Consumer scam alerts

You can report scams to our partners, the Citizens Advice consumer helpline, online on the Citizens Advice website (opens new window) or by calling 0808 223 1133 (freephone), or you can report a scam to Action Fraud, the UK national fraud office using their online fraud reporting tool or by calling 0300 123 2040.

Scam Alert - Emails claiming to be from 'M&S' - 6 February 2025

We are warning residents about scam emails circulating claiming to be from M&S stating that 'you have been chosen to receive a Marks and Spencer Afternoon Tea Letterbox Hamper'. The emails, which are branded and designed to mimic genuine emails from the retailer, contains a link to 'answer a few quick questions about your experience' to claim the item.

Anyone following the link will be taken to a phishing website which will attempt to gather personal and financial information to claim the fictional offer.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Cold Calling Alert - Doorstep Cold Callers offering exterior cleaning for properties - 5 February 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering exterior cleaning for properties.

This follows reports of cold callers visiting properties in the NR1 area of Norwich.

We also believe these cold callers are also delivering leaflets to properties offering a range of services and giving contact numbers but no further details about the business.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.
When looking to have work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. Check out our Trading Standards Approved members on our online directory and read genuine feedback from their customers.

Information Alert - Emails claiming 'your pet's microchip registration has expired' - 5 February 2025

We are warning residents about emails circulating which claims, 'your pet's microchip registration has expired'.

The email, which often includes information about you, your pet and your pets microchip number, will state that you need to pay a fee for the registration to be updated.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

If you receive this or a similar email you are advised to contact the existing company that holds the registration for your pet's microchip to ascertain it's current status. Information on all the current approved microchip databases is available on the GOV.UK website.

If you do not know your current provider there is also a link to enable you to check your pet's microchip number to identify who it is registered with. If you do not know your pets microchip number speak with your vet.

If you have received a suspicious email which could be a scam, or you think you have been misled into making a payment for a service you can contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133

You can also report suspicious emails received to the National Cyber Security Centre by forwarding them to report@phishing.gov.uk

Cold Calling Alert - Doorstep Cold Callers offering driveway work - 3 February 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the King's Lynn area.

This follows reports of a male cold calling at properties offering to undertake work on driveways.

Our advice is never deal with doorstep cold callers which includes:

  • never allowing a cold caller access to your property or gardens
  • neveragreeing to further visits from them or other people
  • never agreeing to have work done on or around your property if approached in this way, no matter what claims or 'special offers' are made to try and persuade you.

Anyone sighting cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website

Scam Alert - 'Family member' scam text and WhatsApp messages - 3 February 2025

We continue to receive reports from Norfolk residents of text and WhatsApp messages where scammers attempt to impersonate family members to steal money.

The message will often start "Hello Mum" or "Hello Dad" and will say that they are messaging from a new mobile number as their phone was lost or damaged. They will then ask for money to purchase a new one or claim that they need money urgently to pay a bill.

The scammer will then provide bank details for the payment to be made to, with some coming back with further demands for money.

If you receive a suspicious message (even if you think you know who it is from), calling or requesting a voice note is the fastest and simplest way to check someone is who they say they are.

  • Stop: Take time before you respond. Make sure your WhatsApp two-step verification is switched on to protect your account, that you are happy with your privacy settings.
  • Think: Does this request make sense? Are they asking for money? Remember that scammers prey on people's kindness, trust, and willingness to help.
  • Call: Verify that it really is your friend or family member by calling them directly or asking them to share a voice note. Only when you are 100% sure the request is from someone you know and trust, should you consider it.

You can report spam messages or block a sender within WhatsApp. Press and hold on the message bubble, select 'Report' and then follow the instructions.
Also remember to never share your account's activation code (that's the 6-digit code you receive via SMS).

Scam text messages can be reported by forwarding the message to 7726. More information on this service is available on the Report a scam text message - NCSC.GOV.UK website.

You can report suspicious messages received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133

Information Alert - Avian Influenza confirmed, and controls put in place at a further premises in Norfolk - 31 January 2025

Avian influenza H5N1 has been confirmed and controls put in place at a premises near Loddon, South Norfolk, Norfolk.

Full details of the locations and controls put in place can be found in the declaratory order online on the GOV.UK website

We continue to work with our colleagues from the Animal and Plant Health Agency to support local businesses and minimise the risk of the outbreak spreading.

The UK Health Security Agency (UKHSA) has said that avian influenza is primarily a disease of birds and the risk to the general public's health is very low.

The Food Standards Agency has said that on the basis of the current scientific evidence, avian influenza poses a very low food safety risk for UK consumers. Properly cooked poultry and poultry products, including eggs, are safe to eat.

Find further information regarding the latest Avian Influenza situation in England on the GOV.UK website

If you need advice on housing your birds, please contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Scam Alert - Emails claiming to be from PayPal - 30 January 2025

We are warning residents about fake PayPal emails circulating which claim that a money transfer request has been made on your account.

The email then offers a contact number to 'call us immediately' to block this transaction if it 'was not you'.

This email is not genuine and is designed to panic the recipient into contacting the number provided on which attempts will be made by scammers to gather personal, financial and account details.

PayPal provide useful information on common email scams and advice on how to avoid them.

You can report suspicious PayPal emails by forwarding them to PayPal at phishing@paypal.com or any suspicious email received to the National Cyber Security Centre by forwarding them to report@phishing.gov.uk

If you have received a suspicious email which could be a scam you can also report it to us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Cold Calling Alert - Telephone cold callers regarding solar panels - 29 January 2025

We are warning residents with solar panels on their property to be on their guard for telephone cold callers who call making claims regarding existing systems and checks which they will state are needed.
The cold callers will then attempt to make an appointment for someone to visit and inspect the system.

Our advice is always to be very wary of any approach made in a telephone cold call and never agree to services, to having work done, to purchase additional items or for someone to visit your home if approached in this manner.

We also advise that solar panel owners should always talk to their supplier before allowing any work or 'maintenance' to take place on their panels. Generally a solar panel system does not need servicing, but it may benefit from being cleaned if the panels are dirty.

Any work on the electrics of a solar panel system should only be carried out by a qualified electrician, suitably qualified electricians can be found on the Norfolk Trusted Trader website or via the Electrical Safety First Website

If you need advice about telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Rogue Trader Alert - Doorstep Cold Callers offering to lay tarmac - 28 January 2025

We are warning residents to be on their guard after received reports of cold callers offering to lay tarmac in the Aylsham area.

This follows a report of a male approaching properties offering to lay tarmac which he claimed was 'spare' from 'a job nearby'.

Often, when this approach is used, the cold caller will quote an initial price for the work, but once work has commenced the price will increase dramatically

The male was seen to be using a white Volvo tipper lorry.

We always advise:

  • Never deal with cold callers looking to undertake work on or around your property
  • Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
  • Never allow a cold caller access to your property, roof or garden even if they are offering to do tasks for free or a small fee
  • Never pay for work before it is completed
  • When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work.

It is possible these doorstep cold callers could move on to other areas around Norfolk and could approach businesses as well as residential properties especially in rural areas.

Anyone sighting these cold callers in Norfolk or concerned about Rogue Trader activity in your community please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? We know just the people. Check out the Norfolk Trusted Trader directory to see our Trading Standards approved members and read feedback from their customers

Selling your vehicle? Never share images of V5C Logbook - 27 January 2025

We are highlighting a warning from the Driver & Vehicle Licencing Agency (DVLA) to anyone looking to sell a vehicle to never share images of their V5C Logbook.

This is because information within the document could potentially be used to obtain a fraudulent copy of your logbook which could then put the vehicle at risk of being stolen or cloned.

If you are looking to sell your vehicle DVLA advise you should:

  • Never share your logbook document reference number, a buyer does not need this to 'make checks'
  • Never share images or copies of your logbook, you can show the document to buyers so they can check the details match the vehicle but ensure they can't record items like the document reference number

You can find out more information about selling a vehicle on the GOV.UK website

Cold Calling Alert - Telephone cold callers claiming to be 'your care alarm service' - 27 January 2025

We are highlighting a warning from Careline Community Service at the Borough Council of King's Lynn and West Norfolk about telephone cold calls during which the caller claims to be calling from 'your care alarm service'.

Careline are continuing to receive reports from service users of telephone cold callers claiming to be from 'your care alarm service' who then attempt to take payments over the phone.

Our advice is always be very wary of any approach made in a telephone cold call and never give or confirm any personal or financial details, make payments or agree to someone visiting your home if approached in this manner.
To help with this think Stop, Challenge, Protect:

  • Stop - take a moment to think before parting with your money or information.
  • Challenge - Could it be fake? It's ok to reject, refuse or ignore any requests, only criminals will try to rush or panic you.
  • Protect - Contact your bank immediately if you think you have been the victim to a scam. Report it.

Careline Community Service customers can report any suspicious telephone calls asking for payments for your Careline Alarm to them on 01553 616200.

You can report any suspicious telephone cold calls received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Telephone cold calls claiming to be 'bank security' - 24 January 2025

We are warning residents about telephone calls which claim to be from 'bank security'.

In a recent call reported to us the automated call stated, 'this is bank security', before going on to make claims about payments that were 'about to be authorised' from your account. The message then offers a number of press button options to authorise the payments or to speak to a member of staff.

The wording of the call is designed to panic the call recipient into interacting with the message, if they do it is likely they will be connected to a call handler who will then attempt to gather personal and financial information which could in turn be used to commit further fraud on or with the account.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you are concerned about the security of a bank account or credit card contact your bank or service provider directly using the Customer Service number printed on the card, on a recent statement or via information available on their genuine website or app. Neveruse details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133

Information Alert - Emergency Home Repairs? Make sure you #CHECK - 23 January 2025

With more strong winds forecast we are reminding all residents to be cautious for traders going door-to-door offering to undertake garden and building repairs.

If work is needed on or around your property remember to think #CHECK when choosing a tradesman or business for the job:

  • Can it wait? - You will probably pay more for an "out of hours" call out over a normal one. Traders advertising "No call out fee" should not charge you just for turning up
  • How will you choose? - Consider searching for a Norfolk Trusted Trader. Norfolk Trusted Trader is the only trader scheme from Norfolk County Council with members who have been Trading Standards Approved, helping you to choose with confidence and supporting quality local businesses. Take your time, legitimate traders will not rush you to make a decision
  • Engage with the trader - Ask Questions. Get an idea of price. If it seems too expensive, don't be afraid to say no
  • Credit Card - If the bill is over £100, consider paying with a credit card for increased protection in-case something goes wrong. Try not to pay in cash and ask for a receipt
  • Know who you are dealing with - Even an emergency tradesman should leave you with paperwork containing their name, address and contact number

Scam Alert - Online surveys to receive high value items - 22 January 2025

We are warning residents about numerous fake emails circulating claiming 'you have been chosen' to receive a high value item in exchange for completing an online survey.

The emails, which are often branded to appear as if they come from well-known companies contain a link to the survey which it states is required to 'claim' your item.

Recent examples have included:

  • Emails claiming to be from Sainsbury's offering a Le Creuset Cookware set
  • Emails claiming to be from Superdrug offering a Braun iO9 series electric toothbrush
  • Emails claiming to be from Cadburys stating you have been 'selected as a winner' for an 'Ultimate Selection Box'
  • Emails claiming to be from John Lewis stating you have 'won' n EzVac Pro Vacuum Cleaner
  • Emails claiming to be from Boots saying 'as part of their loyalty programme' you can claim a 'Medicare Kit'

Anyone following the link will be taken to a well-designed website carrying the same branding as the email which will attempt to gather personal and financial details as part of you claiming the non-existent prize.

If you receive this or any other suspicious email it can be reported to the National Cyber Security Centre by forwarding the email to report@phishing.gov.uk

You can also report scams to us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Information Alert - 'Copycat' websites - 21 January 2025

We are reminding Norfolk residents to continue to be aware of 'copycat' websites when looking to access official sites to apply or make payments for services online.

Copycat websites are those which offer services from Government Departments or Local Government but are not the official site and charge an additional fee over the genuine cost, even where the official application fee is free, for their 'assistance'.

Many of these companies are legitimate and it's not against the law for a company to offer a service similar to an official body
People often get confused because the copycat sites can be unclear whether they're an official service or not.

When you are looking to apply for this type of service online always remember:

  • All official sites can be reached by searching on www.gov.uk
    Use this link rather than using an online search engine
  • Make sure you know who you are dealing with, take time to read the information on the website to ensure that you're using the official service
  • If you do use a search engine don't just pick the first result on the page

If you think you have used a copycat site and feel you were misled you can get further advice from our partners the Citizens Advice consumer helpline by calling freephone 0808 223 1133

Scam Alert - Fake DVLA emails - 20 January 2025

We are warning residents about emails which claim to be from DVLA.

The emails which are branded with DVLA logos and GOV.UK headers state, 'our records show that you are overdue on your vehicle tax' and that 'your vehicle is not legally permitted to be on the road without tax'.

These emails are not from DVLA, anyone clicking on the link provided in the text will be taken to a fake version of the DVLA website which will attempt to gather personal and financial information.

If you receive an email you are suspicious about, or think is a scam, you can report it to the National Cyber Security Centre by forwarding the message to report@phishing.gov.uk

You can also report suspicious messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Fake emails claiming to be from booking.com - 17 January 2025

We are highlighting an alert from Action Fraud for users of the booking.com platform to look out for unusual messages or phishing emails from hotel accounts.

Those using the platform booking.com to book their holidays or accommodation are being warned they could be targeted with emails or messages requesting payments from hotels who have had their account taken over by fraudsters.
Between June 2023 and September 2024, Action Fraud received 532 reports from individuals, with a total of £370,000 lost.

Insight from Action Fraud reports suggests the individuals were defrauded after receiving unexpected messages and emails from a booking.com account belonging to a hotel they had a reservation with, which had been taken over by a criminal. Using this account, the criminals send in-app messages, emails, and WhatsApp messages to customers, deceiving them into making payment and/or requesting credit card details.

The specific account takeovers are likely to be the result of a targeted phishing attack against the hotel or accommodation provider, and not booking.com's backend system or infrastructure.

Action Fraud and booking.com are providing the following advice on how to spot signs of fraud and protect your booking.com account:

  • No legitimate booking.com transaction will ever require a customer to provide their credit card details by phone, email, or text message (including WhatsApp)
  • Sometimes a hotel provider will manage their own payment and may reach out to request payment information, like credit card details - before providing any information, always verify the authenticity of communication between yourself and the hotel's account.
  • If you receive any urgent payment requests that require immediate attention, like a booking cancellation, immediately reach out to the booking.com Customer Service team via the details on the official booking.com website and/or app to confirm
  • Any payment requests that do not match the information in the original booking confirmation should also be double checked and confirmed with booking.com Customer Service before proceeding
  • Any messages purporting to be from booking.com that contain instructions to follow links and/or open/download files should be treated with caution
  • If you have any doubts about a message, contact booking.com directly. Don't use the numbers or address in the suspicious message. Only use the details from the official booking.com website or app

If you receive any suspicious emails or text messages, report them by forwarding emails to report@phishing.gov.uk or texts to 7726.

Scam Alert - Letters claiming to be from the 'Chartered Trading Standards Institute' - 16 January 2025 

We are warning residents to be aware for letters claiming to be from the Chartered Trading Standards Institute (CTSI). 

This follows a report from a Norfolk resident who received a letter claiming they 'may have been subject to fraud' and instructing them to make contact via a number given in the letter. 

If you receive this or a similar contact it is a scam, and we advise you do not make contact with any details given in the letter. 

CTSI have previously issued warnings about telephone calls, letters and emails falsely using their name and branding which have made claims including: 

  • That you have been 'exposed to a company that CTSI have investigated in the past' 
  • That 'insurance scammers have been captured by Trading Standards' and the letter recipient should fill in a 'creditors debt form' to obtain compensation 
  • That you can claim compensation for 'failed investments' 

If you receive a contact which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on freephone 0808 223 1133

Safety Alert - Product Recall for Morco Gas Water Heaters: Primo (MP) / EUP presenting a serious risk of fire - 15 January 2025 

A safety issue has been identified with Morco Open-Flued Gas Water Heaters which may be installed in mobile homes, caravans and domestic settings. 

The product presents a risk of fire, explosion and injuries. There is a risk of gas leaking which, if ignited, may cause burns, explosions and injuries. 

Owners of these gas water heaters installed (including those which have previously received a safety upgrade) should contact Morco immediately to discuss next steps. Owners should not attempt to check or test the appliance themselves. 

Further information, including a form to request a water heater refund or a replacement, can be accessed on the Morco Products Ltd website. 

Morco Products Ltd can also be contacted on 01482 325456 or by email to gaswaterheaters@morcoproducts.co.uk

Anyone that smells gas, including owners and consumers concerned that their product poses a risk, should immediately contact the National Gas emergency helpline on 0800 111 999

Scam Alert - Scam Callers claiming to be Police Officers - 15 January 2025

We are highlighting a warning from Norfolk Police for residents to be aware of telephone scammers pretending to be police officers.

This follows six reports from residents in the Great Yarmouth area of calls claiming to be an officer at 'Great Yarmouth Police Station' and 'Howard Street Police Station'. One caller did also claim to be from 'Scotland Yard'. The callers provided false names and collar numbers to the victims before using various stories to try to gain their bank details or encourage them to withdraw sums of cash for collection by a courier.

Two victims were told their cards had been used fraudulently in a local supermarket and they needed to provide their bank details to verify the transactions. Another two victims were told that there had been fraudulent transactions on their account, but the fraudsters were not specific about where and when these supposed transactions had taken place.

Two victims were told to attend their local banks as a part of a fraud investigation and withdraw money from their accounts which would then be collected later in the day.

Fortunately, all these attempts were unsuccessful.

If you receive this or a similar call do not engage with the call in any way, hang up and then contact Norfolk Police on 101, if possible on a different phone.

If you believe a crime is in progress, always call 999.

With these types of scams calls we always offer the following additional advice:

  • Police officers, banks and other government agencies will never ask you to withdraw money or transfer it to another account.
  • They will never ask you to reveal you to verify your personal details or your full banking password or PIN by phone.
  • The police will never ask you to handover money for safe keeping or as part of an operation.
  • The police and banks will never send someone to your address to collect money, cards or PIN Numbers or ask you to deliver these to another location.

Try these steps if you are approached:

  • Stop - take a moment to think before parting with your money or information.
  • Challenge - Could it be fake? It's ok to reject, refuse or ignore any requests, only criminals will try to rush or panic you.
  • Protect - Contact your bank immediately if you think you have fallen victim to a scam. Report it.

Communities can help by ensuring they share warnings about this type of approach with neighbours, family and friends, particularly the elderly or vulnerable to ensure they are aware of these scams and the warning signs.

Scam Alert - Text messages claiming to be from DWP - 14 January 2025

We are continuing to warn residents to be alert for text messages claiming to be from DWP.

One recent example states 'during the continuous snow, the Department for Pension Protection implemented a winter cold weather allowance scheme'.

The message then claims that 'an application must be completed' via a link in the message within a short time window, usually around 24 hours from when the message is received.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad:

  1. Take a note of the number that sent you the message
  2. Press and hold on the message bubble
  3. Tap More
  4. Select the message or messages you want to forward
  5. Tap the arrow on the bottom right of your screen
  6. Input 7726 and send

Android:

  • Take a note of the number that sent you the message
  • Enter the conversation then press and hold on the message bubble
  • Tap on the three vertical dots on the top right of your screen
  • Tap Forward
  • Input 7726 and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Text messages claiming to be from 'Royal Mail' - 13 January 2025 

We are warning residents about text messages continuing to circulate claiming to be from the 'Royal Mail'. 

One recent example reported to us states 'We regret to inform you that your Royal Mail parcel cannot be delivered due to missing or damaged address information'. The message goes on to say that to 'ensure prompt delivery' you need to update your details via a link in the text. 

Criminals are experts at creating spoof messages that then link to fake websites using official logos and branding of trusted organisations to trick you into taking urgent action without closer inspection.  

Always be wary of unexpected messages received and never respond, or click on any links or attachments unless you know you can trust them. 

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website.

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card. 

If you have received a text message which you believe to be a scam you can also report it to us via our partners, the Citizens Advice consumer helpline on freephone 0808 223 1133

Royal Mail offer further examples of text and email scams using their name on the Royal Mail website. 

Scam Alert - Telephone cold calls claiming to be from BT - 8 January 2025

We are warning residents to be aware for cold callers claiming to be from 'BT' calling about 'digital switchover'.

The consumer group Which? has reported a rise in incidents where cold calls, claiming to be from BT, stating that they need to confirm personal and payment information to enable landlines to go digital before the 'January 2025 deadline'. In some cases the cold callers have claimed that immediate payments are required for the switch, or their telephone service will be 'disconnected immediately'.

In other cases the cold callers have known some basic information like the consumers name or address which is used to try to legitimise the call.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

The UK's landline network is being upgraded to be fully digital and was planned to be completed by January 2025, but the completion deadline was recently extended to 2027.

When your landline provider is looking to switch your line to digital service they should write to you ahead of the date explaining what the switchover means for you and will give you advice and support with any changes you need to make. The digital switchover does not involve any fees.

Your landline provider will never ask you to make payments or verify your payment information for your landline to be upgraded to the digital service.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133

Scam Alert - Text messages claiming to be from HMRC - 7 January 2025

We are reminding residents to continue to be alert around text messages claiming to be from HMRC.

HMRC does send text messages to some of their customers which may include links to GOV.UK information or the official HMRC webchat.

HMRC will never ask you to disclose personal, payment or financial information by text message.

HMRC also advise that you should never open any links or reply to any text messages claiming to be from HMRC that offers you a tax refund in exchange for personal or financial details.

You can forward suspicious HMRC text messages received to HMRC by forwarding the message to 60599 (network charges apply) or screenshot the message and email it to phishing@hmrc.gov.uk

You can find more information about phishing approaches and scams claiming to be from HMRC on the GOV.UK website

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Cold Calling Alert - Cold calls regarding spray foam insulation removal - 3 January 2025

We are warning residents to be wary of cold callers pressuring them to pay to have spray foam insulation removed.

We are continuing to receive complaints about cold callers offering to remove the insulation, these have included telephone and doorstep cold calls as well as leaflets offering these services being delivered to properties.

These companies often claim that the insulation that was put in was incorrect and will cause problems with insurance, damp and future house sales or mortgages. In a recent call reported to us a Norfolk resident was told by a cold caller that this type of insulation had been declared 'illegal'.

Frequently, they will highlight that the original company that installed the insulation has ceased trading, and this 'new' company will state they are there to assist the resident by removing the insulation - for a price.

While spray foam does lead to problems if applied incorrectly or on a property that isn't appropriate, it is important that consumers are aware that these 'new' companies are not always legitimate.

Do your own research before agreeing to any further work and seek an independent expert opinion on whether it needs to be removed.

The Royal Institution of Chartered Surveyors (RICS) has produced a consumer guide for spray foam which can be found on the RICS website. The RICS website also allows you to search for a qualified, professional surveyor in your area.

If you need advice about cold calling or have agreed to a visit during a cold call please contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Fake callers claiming to be from Klarna - 2 January 2025

We are warning residents who hold Klarna accounts to be aware of calls which claim to be from Klarna about 'suspicious transactions' on their account.

This follows recent reports from Norfolk residents who have received these calls. During the call the cold caller claims that as part of the 'verification' process the call recipient is required to confirm the code which is sent to their phone.

Klarna advise that they never ask for your one-time code, account information, passwords, or PIN over the phone, email, or SMS.
If you receive a call that you suspect is a scam, you should

  • Hang up: End the call immediately
  • Report the incident: Contact Klarna customer support through the Klarna app or report the incident to Action Fraud
  • Verify the number: Call the company's published phone number to confirm

Our advice is always to be wary of claims made in unexpected approaches and never provide one-time passwords/codes, click on links, open attachments or contact numbers given if approached in this way.

If you are concerned about the security of any financial account you hold contact the provider directly using the Customer Service number provided to you when you took out the account or via information available on their genuine website or app. Neveruse details provided in an email, text message or cold call.

You can report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Information Alert - Avian Influenza confirmed, and controls put in place at two further premises in Norfolk in the last week - 27 December 2024

Avian influenza H5N1 has been confirmed and controls put in place at a premises near Attleborough, Breckland and at a premises near Hingham, South Norfolk.

Full details of the locations and controls put in place can be found in the declaratory order for each premises online on the GOV.UK website

We continue to work with our colleagues from the Animal and Plant Health Agency to support local businesses and minimise the risk of the outbreak spreading.

The UK Health Security Agency (UKHSA) has said that avian influenza is primarily a disease of birds and the risk to the general public's health is very low.

The Food Standards Agency has said that on the basis of the current scientific evidence, avian influenza poses a very low food safety risk for UK consumers. Properly cooked poultry and poultry products, including eggs, are safe to eat.

Find further information regarding the latest Avian Influenza situation in England on the GOV.UK website

If you need advice on housing your birds, please contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133

News Alert - Avian Influenza Prevention Zone Mandatory Biosecurity and Housing Measures - 23 December 2024

Mandatory housing measures for all poultry and captive birds in Norfolk, Suffolk, Lincolnshire, East Riding of Yorkshire and City of Kingston upon Hull are introduced from noon on 23 December 2024, following a decision by the United Kingdom's Chief Veterinary Officer.

The housing order legally requires all bird keepers in these areas to keep their birds indoors and to follow stringent biosecurity measures to help protect their birds from the disease.

The housing measure means bird keepers in the affected area must:

  • house all poultry and captive birds (except in specific circumstances e.g. zoo birds)
  • keep feed and bedding inside
  • cleanse and disinfect clothing, footwear, equipment and vehicles before and after contact with poultry and captive birds- if practical, use disposable protective clothing
  • reduce the movement of people, vehicles or equipment to and from areas where poultry and captive birds are kept, to minimise contamination from manure, slurry and other products
  • carry out effective vermin control in any areas where poultry and captive birds are kept
  • thoroughly cleanse and disinfect housing and concrete walkways on a continuous basis
  • keep fresh disinfectant at the right concentration at all farm and poultry housing entry and exit points
  • make your premises unattractive to wild birds (e.g. use bird scarers, foils or streamers)

Bird keepers are advised to consult the APHA interactive map to check if they are impacted and should then read the regional avian influenza prevention zone (East of England) - with housing measures declaration on the GOV.UK website which sets out the requirements

Further information on the current Avian Influenza situation in England can be found on the GOV.UK website

Information Alert - Citizens Advice Consumer Service Christmas and New Year Opening Hours and Consumer Alert Emails - 19 December 2024

If you need Consumer Advice or to report an issue to Trading Standards over the festive and new year period please check the Citizens Advice consumer helpline website for their opening hours.

Their online reporting form will be available on days when their service is closed, but please remember that forms submitted will only be actioned during their opening hours.

Please also be aware there will not be a Consumer Alert email issued on Thursday 26 December or Thursday 2 January. The next scheduled Consumer Alert email will be issued on Thursday 9 January 2025.

Cold Calling Alert - Telephone cold calls regarding 'roof cleaning and repairs' - 19 December 2024

We are warning residents to be aware of telephone cold calls regarding roof cleaning and repairs.

This follows a report from a Norfolk resident who received a call in which the cold caller stated that they were 'working with your local council' and was calling to arrange a visit to check the residents' roof.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert - Avian Influenza confirmed, and controls put in place at five further premises in Norfolk in the last week - 18 December 2024 

Avian influenza H5N1 has been confirmed and controls put in place at a premises near Cranworth, two premises near Attleborough, a premises near Gayton and a further premises near Watton, Norfolk. 

Full details of the locations and controls put in place can be found in the declaratory order for each premises online on the GOV.UK website.

We continue to work with our colleagues from the Animal and Plant Health Agency to support local businesses and minimise the risk of the outbreak spreading. 

The UK Health Security Agency (UKHSA) has said that avian influenza is primarily a disease of birds and the risk to the general public's health is very low. 

The Food Standards Agency has said that on the basis of the current scientific evidence, avian influenza poses a very low food safety risk for UK consumers. Properly cooked poultry and poultry products, including eggs, are safe to eat. 

Find further information regarding the latest Avian Influenza situation in England on the GOV.UK website.

If you need advice on housing your birds, please contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Scam Alert - Fake WhatsApp 'Cadbury Christmas Giveaway' messages - 17 December 2024 

We are warning residents about WhatsApp messages circulating which state you can claim items from the 'Cadbury Christmas Giveaway'. 

These messages are fake and are not connected with Cadbury in any way. Anyone following the link will be taken to a fake Cadbury branded website where you'll be taken to a survey website where you'll be asked questions as part of a 'quiz'. 

After answering four questions, you will be given three attempts to select a prize box with a ticket inside, indicating you've won. You win on the third attempt. 

At this point, the fake website tells you that you must share a WhatsApp link with friends (to spread the scam further) before you can finally claim your 'gift'. You'll then need to enter your delivery address. 

If you receive this WhatsApp message, even if it's from a friend or family member, you can rest assured that it's a scam. Make sure you let the sender know and delete the message. Do not click on the link. 

If you receive this message from an unknown number, you can report the sender on WhatsApp by opening up the chat, tapping on the sender's contact details and selecting 'Block and Report'. 

Suspicious websites can be reported to the National Cyber Security Centre via their website.

You can also report suspicious messages received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Emails claiming to be from 'Apple' - 17 December 2024

We are warning residents about scam emails circulating claiming to be from 'Apple' stating you need to 'Verify your Apple ID Information'.

The email states that 'we regret to inform you that your account has been disabled as a result of violating our policy and terms of service'. The email then provides a link to 'go to Apple ID' before claiming that 'if you do not verify your account with 48 hours, your account will be terminated'.

These emails are not from Apple and anyone following the link will be taken to a website which will attempt to gather personal, account and financial details.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

News Alert - Avian Influenza Prevention Zone declared across East Riding of Yorkshire, City of Kingston Upon Hull, Lincolnshire, Norfolk and Suffolk - 13 December 2024

Following a number of detections of avian influenza in poultry and wild birds across the East Riding of Yorkshire, Lincolnshire, Norfolk and Suffolk, the UK's Chief Veterinary Officer has declared a regional Avian Influenza Prevention Zone (AIPZ) across the region to mitigate the risk of further outbreaks of disease occurring.

This means that from Friday 13 December it became a legal requirement for all bird keepers across the East Riding of Yorkshire, City of Kingston Upon Hull, Lincolnshire, Norfolk and Suffolk to follow strict biosecurity measures to help protect their flocks, of whatever type or size, in addition to following any Protection Zone and Surveillance Zone restrictions that apply.

The AIPZ now in force does not include a requirement to house birds, unless you are also in a 3km Protection Zone. However, this is being kept under constant review.

The Avian Influenza Prevention Zone (AIPZ) means bird keepers in the zone must:

  • Cleanse and disinfect clothing, footwear, equipment and vehicles before and after contact with poultry and captive birds- if practical, use disposable protective clothing
  • Reduce the movement of people, vehicles or equipment to and from areas where poultry and captive birds are kept, to minimise contamination from manure, slurry and other products
  • Carry out effective vermin control in any areas where poultry and captive birds are kept
  • Thoroughly cleanse and disinfect housing on a continuous basis
  • Keep fresh disinfectant at the right concentration at all farm and poultry housing entry and exit points
  • Minimise direct and indirect contact between poultry and captive birds and wild birds, including making sure all feed and water is not accessible to wild birds
  • Prevent access by poultry to ponds and watercourses and ensure that birds are kept in fenced or enclosed areas

Further information on the current Avian Influenza situation in England can be found on the GOV.UK website.

Cold Calling Alert - Telephone cold calls regarding 'loft insulation' - 12 December 2024

We are again warning residents to be aware of telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a call in which the cold caller stated that they could offer a 'free loft insulation survey'.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert - Avian Influenza confirmed, and controls put in place at two further premises in Norfolk - 11 December 2024 

Avian influenza H5N1 has been confirmed in a commercial poultry at a premises near Dereham, Breckland, Norfolk and a second commercial poultry premises near Watton, Breckland, Norfolk. 

3km Protection Zones and 10km Surveillance Zones have been put in place around the premises to limit the risk of the disease spreading.  

Go to details of the controls in place in the declaratory orders on GOV.UK. 

We continue to work with our colleagues from the Animal and Plant Health Agency to support local businesses and minimise the risk of the outbreak spreading. 

The UK Health Security Agency (UKHSA) has said that avian influenza is primarily a disease of birds and the risk to the general public's health is very low. 

The Food Standards Agency has said that on the basis of the current scientific evidence, avian influenza poses a very low food safety risk for UK consumers. Properly cooked poultry and poultry products, including eggs, are safe to eat. 

Find further information regarding the latest Avian Influenza situation in England on the GOV.UK website 

If you need advice on housing your birds, please contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Scam Alert - Text messages claiming to be from HMRC - 10 December 2024

We are reminding residents to continue to be alert around text messages claiming to be from HMRC. Recent examples have included messages claiming 'you have an outstanding balance' and the need to call a number included in the message 'to avoid being summoned to court'.

HMRC does send text messages to some of their customers which may include links to GOV.UK information or the official HMRC webchat.

HMRC will never ask you to disclose personal, payment or financial information by text message.

HMRC also advise that you should never open any links or reply to any text messages claiming to be from HMRC that offers you a tax refund in exchange for personal or financial details.

You can forward suspicious HMRC text messages received to HMRC by forwarding the message to 60599 (network charges apply) or screenshot the message and email it to phishing@hmrc.gov.uk.

You can find more information about phishing approaches and scams claiming to be from HMRC on the GOV.UK website.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Text messages claiming to be from DWP - 9 December 2024

We are again warning residents to be alert for text messages claiming to be from DWP.

One recent example states 'the winter heating fuel allowance has started to be sent' before going on to claim that you need to 'apply for your allowance amount through the link within 6-12 hours.

The message includes a link to 'submit your application' or 'we will disqualify you and redistribute your funds'.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad:

  1. Take a note of the number that sent you the message
  2. Press and hold on the message bubble
  3. Tap More
  4. Select the message or messages you want to forward
  5. Tap the arrow on the bottom right of your screen
  6. Input 7726 and send

Android:

  1. Take a note of the number that sent you the message
  2. Enter the conversation then press and hold on the message bubble
  3. Tap on the three vertical dots on the top right of your screen
  4. Tap Forward
  5. Input 7726 and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Doorstep Cold Callers offering driveway work - 9 December 2024

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Downham Market area.

This follows reports of males cold calling at properties offering to undertake work on driveways.

Our advice is never deal with doorstep cold callers which includes:

  • Never allowing a cold caller access to your property or gardens
  • Never agreeing to further visits from them or other people
  • Never agreeing to have work done on or around your property if approached in this way, no matter what claims or 'special offers' are made to try and persuade you.

Anyone sighting cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Information Alert - Avian Influenza confirmed, and controls put in place at a premises near Watton, Norfolk - 6 December 2024 

Avian influenza H5N1 has been confirmed in commercial poultry at a premises near Watton, Breckland, Norfolk 

A 3km Protection Zone and 10km Surveillance Zone have been put in place around the premises to limit the risk of the disease spreading.  

You can find details of the controls in place in the declaratory order on the GOV.UK website. 

We will be working with our colleagues from the Animal and Plant Health Agency to support local businesses and minimise the risk of the outbreak spreading. 

The UK Health Security Agency (UKHSA) has said that avian influenza is primarily a disease of birds and the risk to the general public's health is very low. 

The Food Standards Agency has said that on the basis of the current scientific evidence, avian influenza poses a very low food safety risk for UK consumers. Properly cooked poultry and poultry products, including eggs, are safe to eat. 

Further information regarding the latest Avian Influenza situation in England is available from the GOV.UK website 

If you need advice on housing your birds, please contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133.

Scam Alert - Emails claiming to be from 'TalkTalk' - 5 December 2024

We are warning TalkTalk customers about scam emails circulating claiming that you 'haven't verified your account and have not accepted our new web terms and services'. The email goes on to state that 'to maintain your account, you need to sign in to verify' via a link included in the text. Finally the email claims that 'Account disconnection will take place tomorrow' if you don't verify.

These emails are fake and anyone following the link will be taken to a fake version of the TalkTalk website which will attempt to gather personal and financial details or download malware onto your device.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

If you are concerned about the security of an online account log in to it directly via the official website or app.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Fake parcel delivery text messages - 4 December 2024

We are warning residents about text messages claiming to be from parcel delivery companies stating they are unable to deliver an item.

Recent examples have included messages claiming that 'due to the loss if address information, we can not continue to deliver your parcel'. The message goes on to say that you need to 'update the full address as soon as possible' via a link in the message to receive 'your parcel within 24 hours'.

These messages are sent by criminals who have created websites which are used to gather personal and financial information or take payments.

If you receive one of these messages do not click on any links.

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133

Scam Alert - Scam Callers claiming to be Police Officers - 3 December 2024

We are warning residents to be aware of telephone scammers pretending to be police officers after a recent report from a Norfolk resident.

During the call, the cold caller claimed that they were a 'Detective Constable' from 'Hammersmith Police' before going on to make claims about a member of the call recipient's family being arrested. Fortunately the resident was aware the claims being made were false, hung up and reported the incident.

If you receive this or a similar call do not engage with the call in any way, hang up and then contact Norfolk Police on 101, if possible on a different phone.

If you believe a crime is in progress, always call 999

With these types of scams calls we always offer the following additional advice:

  • Police officers, banks and other government agencies will never ask you to withdraw money or transfer it to another account.
  • They will never ask you to reveal you to verify your personal details or your full banking password or PIN by phone.
  • The police will never ask you to handover money for safe keeping or as part of an operation.
  • The police will never send someone to your address to collect money, cards or PIN Numbers or ask you to deliver these to another location.

Try these steps if you are approached:

  • Stop- take a moment to think before parting with your money or information.
  • Challenge - Could it be fake? It's ok to reject, refuse or ignore any requests, only criminals will try to rush or panic you.
  • Protect - Contact your bank immediately if you think you have fallen victim to a scam. Report it.

Communities can help by ensuring they share warnings about this type of approach with neighbours, family and friends, particularly elderly relatives to ensure they are aware of these scams and the warning signs.

Scam Alert - Scam contacts claiming to be from HMRC - 2 December 2024

With millions of people due to complete their Self-Assessment tax return and pay any tax owed by 31 January 2025, fraudsters are targeting people with offers of tax refunds or demanding payment of tax to get hold of personal information and banking details.

Around half of all scam reports to HMRC (71,832) in the last year were fake tax rebate claims. There has been a 16.7% increase in all scam referrals to HMRC - 144,298 were received between November 2023 and October 2024, up from 123,596 in the previous 12-month period.

If you receive communication claiming to be from HMRC that asks for personal information or is offering a tax rebate, check the HMRC phishing and scams advice on the GOV.UK website.

Also remember, HMRC will never leave voicemails threatening legal action or arrest, or ask for personal or financial information over text message - only fraudsters and criminals will do that.

You can report suspicious communications received that you think could be a scam to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Text messages claiming to be from DWP - 2 December 2024

We are reminding residents to be alert for text messages claiming to be from DWP.

One recent example states 'due to the continuing drop in temperatures we have decided that you will receive either £200 or £300 in Winter Heating Allowance, the message goes on to claim that 'if you are aged 60 or over will receive the higher amount'

The message includes a link to 'submit your application' and a very short date to do this by.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726

To forward a text message follow these steps:

iPhone or iPad

  1. Take a note of the number that sent you the message
  2. Press and hold on the message bubble
  3. Tap More
  4. Select the message or messages you want to forward
  5. Tap the arrow on the bottom right of your screen
  6. Input 7726 and send

Android:

  1. Take a note of the number that sent you the message
  2. Enter the conversation then press and hold on the message bubble
  3. Tap on the three vertical dots on the top right of your screen
  4. Tap Forward
  5. Input 7726 and send.

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk

Cold Calling Alert - Doorstep cold callers offering to sign residents up to energy contracts - 28 November 2024 

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering to sign residents up to energy contracts. 

This follows reports from the Gorleston area yesterday of two males going door to door claiming to be able to offer discounts by switching energy suppliers. Residents described their approach as 'pushy' and 'persistent' and it was reported that they were reticent about saying who they worked for or to show ID as 'it was cold' and their ID was inside their clothing. 

Our advice is never deal with anyone who cold calls at your property offering to sell something or asking you to agree to a contract. 

Anyone sighting doorstep cold callers in Norfolk should contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 or Norfolk Constabulary via 101

If you feel intimidated or sight doorstep cold callers and are concerned for vulnerable neighbours call 999

Scam Alert - Emails claiming 'Potentially Dangerous Viruses Detected' - 28 November 2024

We are warning residents about a number of scam emails circulating claiming that 'Potentially Dangerous Viruses Detected' on your device. It goes on to state that this 'could expose your personal information, privacy and financial data to potential risk'. The email then includes a link titled 'Activate Protection Now'.

This example is branded as 'Virgin Media' but previous examples have used names including Google and Apple.

Anyone following the link will be taken to a phishing website which will attempt to gather personal and financial information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report suspicious emails by forwarding them to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep cold callers claiming issues with properties' roofs - 27 November 2024

We are warning residents to be aware of doorstep cold callers claiming they can see issues with roofs.

This follows an incident in the Costessey area where a male cold called at a property claiming that they 'could see problems' with the roof.

The cold caller then quoted a price of £8,000 and attempted to persuade the resident into agreeing for them to begin work the following day.

Our advice is:

  • Never deal with cold callers looking to undertake work on or around your property
  • Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
  • Never allow a cold caller access to your home, roof or garden, even if they are offering to do tasks for a small fee or free
  • Never pay for work before it is completed
  • When looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert - Text messages claiming to relate to 'UK Government Winter Living Welfare' - 26 November 2024

We are again warning residents about text messages circulating which claim to be notifications from the 'UK Government'.

One recent example states that 'in order to resist the coming cold winter the Winter Living Welfare has been fully opened online'.

The message then goes on to say that 'our welfare officer has tried and failed to contact you several times' and that you need to 'update your information' via a link in the text.

The message then claims that 'this is our last attempt to contact you before this closes'.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad

  • Take a note of the number that sent you the message
  • Press and hold on the message bubble
  • Tap More
  • Select the message or messages you want to forward
  • Tap the arrow on the bottom right of your screen
  • Input 7726 and send

Android:

  • Take a note of the number that sent you the message
  • Enter the conversation then press and hold on the message bubble
  • Tap on the three vertical dots on the top right of your screen
  • Tap Forward
  • Input 7726 and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Emails that appear to be from known contacts - 25 November 2024

We are warning Norfolk residents to be aware of emails which appear to be from known contacts asking for 'help' purchasing online gift cards.

This follows a report from a resident who received an email that appeared to come from a contact. The initial email asked if it was possible to 'request a favour by email'. When the recipient responded to the that email a further email was received stating that they needed 'help buying a £250 John Lewis gift voucher' for 'a friend daughter who is ill with cancer' and once purchased to 'send the code by email' and money to cover the cost would then be sent in exchange.

Remember:

  • If you receive a suspicious message, even if you think you know who it is from, always check by contacting the sender via another communication route, never just by email reply
  • Never reveal the codes on vouchers or gift cards you have purchased apart from entering them on official websites as full or part payment for goods or services

You can report suspicious messages received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133.

For more information on staying secure online including ensuring you have 2-step verification (2SV) on your email account visit the National Cyber Security Centre website.

Scam Alert - Investment scams - 22 November 2024

We are reminding residents to continue to be alert for contacts offering investment opportunities.

Investment scams can often be difficult to spot as scammers will design them to look like genuine investments. Initial contacts will often be by email or telephone cold call and will claim to be from well-known financial organisations like high street or investments banks. 

Common investment scams include savings bonds, fake shares, cryptocurrencies, gemstones, and fine wines.

Scammers also frequently make posts or place paid for adverts often linking to fake news articles which claim that the celebrity or well-known 'media expert' named is promoting online investments after making large amounts of money from doing so themselves.
These post and adverts are placed attempting to lure people into making contact so they can be encouraged to invest in these investment scams. 

In reality, the celebrities used in these investment scams have nothing to do with the fraudsters and their image and status are being used without their permission or endorsement. Any money handed over is likely to end up in the hands of cyber criminals with little or no possibility of you ever recovering it.

Protect yourself:

  • Be very sceptical about emails, cold calls or online adverts from companies offering shares and other investments - especially if they're offering higher returns or are 'guaranteed' or 'risk-free'
  • Never be rushed into making a decision, if the contactor is trying to pressurize you end the conversation
  • Get independent financial advice before making any investment
  • Never sign up to anything immediately or if you're told to keep the deal confidential
  • Make sure the firm is on the Financial Conduct Authority (FCA) register of authorised firms. You can check the list of authorised firms by visiting the FCA website

Which? Have put together useful guidance on how to spot an investment scam which can be found on the Which? website.

The Financial Conduct Authority website also provides further details on how to avoid investment scams online

If you think you have received an investment offer that you believe is a scam or you have become a victim of a scam, you can report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Be on the lookout for scam emails - 21 November 2024

We frequently receive reports from Norfolk residents about scam emails they have received. A few recent examples include:

  • Emails claiming to be from Premier Inn stating 'you have been randomly selected to receive a brand new Premier Inn Luxury Pillow 2 piece set'
  • Emails saying your 'anti-virus software has expired' and needs 'renewing urgently'. These are often branded with the Norton, McAfee or Total AV logos
  • Emails claiming to be from the 'Nespresso Loyalty Programme' offering a free 'Coffee Lovers Box Set'
  • Emails stating, 'your iCloud storage is full' and offering a 'free storage upgrade'
  • Emails claiming to be from 'RAC Customer Service' stating that by completing a 'short 4-minute survey' you can claim a free 'car emergency kit'

Links provided in these emails will lead to phishing websites designed to look like genuine sites but will attempt to steal personal and financial information.

You can report suspicious emails to the National Cyber Security Centre (NCSC) by forwarding it to report@phishing.gov.uk

The NCSC has the power to investigate and remove scam email addresses and websites. It's free to report a suspicious email to them and it only takes a minute. By reporting phishing attempts you can help:

  • reduce the amount of scam emails you receive
  • make yourself a harder target for scammers
  • protect others from cybercrime online

You can also report scams to us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Scam Alert - Telephone cold calls claiming to be 'bank security' - 20 November 2024

We are warning residents about telephone calls which claim to be from 'bank security'.

In a recent call reported to us the automated call stated, 'this is bank security', the call then says that 'payments have been authorised on your bank account to a money transfer service'. The message then offers a number of press button options to authorise the payments or to speak to a member of staff.

The wording of the call is designed to panic the call recipient into interacting with the message, if they do it is likely they will be connected to a call handler who will then attempt to gather personal and financial information which could in turn be used to commit further fraud on or with the account.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you are concerned about the security of a bank account or credit card contact your bank or service provider directly using the Customer Service number printed on the card, on a recent statement or via information available on their genuine website or app. Never use details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133

Rogue Trader Alert - Doorstep Cold Callers offering to trim hedges - 19 November 2024

We are warning residents to be on their guard after receiving reports of t doorstep cold callers in the Thorpe St Andrew area offering to trim hedges.
The cold callers were seen to be using a white Ford Transit tipper van.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.
When looking to have work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. Check out our Trading Standards Approved members on our online directory and read genuine feedback from their customers

Scam Alert - Fake parcel delivery messages - 18 November 2024

We are continuing to warn residents about messages claiming to be from parcel delivery companies stating they are unable to deliver an item or that you have missed a delivery.

Fake parcel delivery messages will claim to come from well know parcel delivery companies and will include links in the message often with the genuine parcel companies name included within it.

These messages will frequently claim that you have a very short time window to rearrange a delivery or pay an outstanding fee to prevent a parcel being returned to the sender

Anyone clicking on these links will be taken to fake website made to look like the genuine ones, with the same branding, layout, and font choices. These sites have been built by criminals and are used to gather personal and financial information or take the required 'payments'.

If you receive a suspicious parcel delivery message do not click on any links.

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website

Suspicious or scam emails can be reported by forwarding the message to report@phishing.gov.uk

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133

Information Alert -Avian Influenza- 15 November 2024

All bird keepers are urged to remain vigilant and take action to protect their birds following a further increase in the avian influenza ('bird flu') risk levels in Great Britain.

The risk level of HPAI H5 in poultry where there is suboptimal or poor biosecurity has increased to medium with low uncertainty.

The risk level where good biosecurity is consistently applied at all times remains assessed as low with low uncertainty and the risk level in wild birds remains assessed as high.

Practicing good biosecurity at all times protects the health and welfare of your birds and for commercial keepers will help protect your business from HPAI and other diseases.

Advice on what all bird keepers can do to prevent bird flu and stop it spreading is available on the GOV.UK website. Guidance is also available on how to spot and report avian influenza in poultry and other captive birds

Scam Alert - Facebook posts claiming to offer 6 months free bus travel - 14 November 2024

We have been made aware of Facebook posts claiming to be offering '6 months of unlimited travel across Norwich for only £2'. The post states that '500 smart cards' are available 'until the end of the month' via a link in the text.

First Eastern Counties have stated that 'We are aware of a post on Facebook claiming to offer 6 months free travel on our buses. This is a scam. Please do not click on any link or give any of your personal details if you come across the post. We have reported the account to Facebook, and if you see it, we would encourage you to do the same'.

This posts mimics similar scam post which have made the same claims for free bus travel across the UK which has included Ipswich, Edinburgh, Wolverhampton, Glasgow, Bristol, Nottingham, Birmingham, Cardiff, Walsall, Newport, Newcastle, Coventry, and Brighton.

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card.

If you come across a posting you suspect are fake on Facebook, report it by selecting the three dots next to the post and pressing 'Report'.

You can also report suspicious messages you suspect are a scam to us by contacting our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Automated telephone cold calls claiming to be from HMRC - 12 November 2024

We are again receiving reports about telephone cold calls claiming to be from HM Revenue & Customs (HMRC).

Recent reports have included an automated recorded message calls which state they are from 'HMRC' and that 'an official letter sent to you has been returned' and that 'legal action will commence'. The call goes on to state the recipient should 'press 1 to speak to an officer'.

Often these calls come from a range of different 'spoofed' numbers and previously residents have reporting receiving a number of calls in quick succession.

These calls are not genuine and do not come from HMRC. If you receive this or a call making similar claims or threats do not interact with the call in any way and hang up immediately

You can find more information about bogus contacts and phishing emails claiming to be from HMRC on the GOV.UK website.

You can also report suspicious HMRC phone calls received via GOV.UK's online form or by emailing phishing@hmrc.gov.uk where possible including:

  • Your phone number
  • The callers phone number
  • The date and time of the call
  • A brief description of the call content

If you think you might have responded to a scam cold call and provided your bank account details, contact your bank immediately.

You can also report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Rogue Trader Alert - Doorstep Cold Callers claiming issues with properties' roof - 11 November 2024

We are warning residents to be aware of doorstep cold callers claiming they can see issues with roofs. This follows an incident in the Wroxham area where a male cold called at a property claiming that he could see issues with the properties' roof.

We believe the same male was also dropping flyers at other properties in the area offering a range of roofing services.

Our advice is:

  • Never deal with cold callers looking to undertake work on or around your property
  • Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
  • Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
  • Never pay for work before it is completed

When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert - Fake DVLA emails - 11 November 2024

We are continuing to warn residents about fake communications which claim
to be from DVLA.

This follows a warning from Action Fraud after they received over 1,000 reports of emails that state your 'vehicle tax payment has failed'.

These emails are not from DVLA, anyone clicking on the link provided in the text will be taken to a fake version of the DVLA website which will attempt to gather personal and financial information.

If you receive an email you are suspicious about, or think is a scam, you can report it to the National Cyber Security Centre by forwarding the message to report@phishing.gov.uk

You can also report suspicious messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Rogue Trader Alert - Doorstep Cold Callers offering to cut trees and hedges - 8 November 2024

We are warning residents to be on their guard after receiving reports of three males doorstep cold calling in the Hellesdon area offering to undertake tree and hedge work.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.

When looking to have work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. Check out our Trading Standards Approved members on our online directory and read genuine feedback from their customers.

Scam Alert - Emails claiming to be from 'Netflix' - 7 November 2024

We are warning Netflix customers about scam emails circulating claiming that they are 'currently experiencing difficulty processing your payment' and asking you to 'update your payment information'.

The emails, which state they are from 'Support' are sent using Netflix logos and imagery, provide a link to 'update now', anyone following the link will be taken to a fake version of the Netflix website which will attempt to gather personal and financial details.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Text messages claiming to relate to 'UK Government Winter Heating Subsidy Office Benefit Payment Notice' - 6 November 2024

We are continuing to warn residents about text messages circulating which claim to be notifications from the 'UK Government'.

One recent example states that 'we will begin to issue winter heating subsidies to reduce your heating costs'.

The messages then claim that you have 'obtained the qualification to apply' and can do so via a link in the message. The message then claims that 'once the number of applicants is enough we will stop issuing winter heating subsidy benefits'.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad

  • Take a note of the number that sent you the message
  • Press and hold on the message bubble
  • Tap More
  • Select the message or messages you want to forward
  • Tap the arrow on the bottom right of your screen
  • Input 7726 and send

Android:

  • Take a note of the number that sent you the message
  • Enter the conversation then press and hold on the message bubble
  • Tap on the three vertical dots on the top right of your screen
  • Tap Forward
  • Input 7726 and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep Cold Callers offering tree cutting and garden work - 5 November 2024

We are warning residents to be on their guard after receiving two reports of doorstep cold callers offering tree cutting and garden work.

In the first incident a male was seen going door to door in Attleborough area claiming to be 'working nearby' and offering to trim trees and general garden work.

In the second incident two males approached a resident in the Necton area offering to cut trees back overhanging their garden from adjacent land. The two males were seen to be using a white Nissan Cabstar pickup.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way. When looking to have work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999 Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. Check out our Trading Standards Approved members on our online directory and read genuine feedback from their customers.

Scam Alert - Emails claiming to be from 'Tesco' - 4 November 2024

We are warning residents about scam emails circulating claiming to be from Tesco offering you the chance to 'reward yourself with a Tesco Gift Card worth up to £750'.

Fraudsters will frequently use well known businesses in their scam emails claiming to be offering gift cards or free items which can be claimed by clicking on a link in the email. Anyone following the link will be taken to a website which will often require you to 'complete a survey' to claim the offered but non-existent item. These surveys will attempt to gather personal and financial details which the fraudsters can use to send further scam emails using this information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Telephone cold calls regarding 'loft insulation' - 1 November 2024

We are continuing to warn residents about telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a call in which the cold caller stated they were calling about 'Government funding for loft insulation' and to offer a 'free inspection and money towards renewal'. The cold caller then attempted to make an appointment to visit the resident's home.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Emails claiming 'Suspicious Virus Detected' - 31 October 2024

We are warning residents about a number of scam emails circulating claiming that a 'Suspicious Virus Detected' on your device. It goes on to state that 'it may soon corrupt your sim card, data, photos and contacts if no action is taken'. The emails are often branded with names like Google or Apple.

Anyone following the link will be taken to a phishing website which will attempt to gather personal and financial information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Cold Calling Alert - Telephone cold callers regarding solar panels - 30 October 2024

We are warning residents with solar panels on their property to be on their guard for telephone cold callers who call making claims regarding existing systems and checks which they will state are needed.

This follows a recent report from a Norfolk resident who received a call during which the caller claimed they needed to arrange a '10 year maintenance inspection'. The cold callers then attempted to make an appointment to visit and inspect the system.

Our advice is always to be very wary of any approach made in a telephone cold call and never agree to services, to having work done or for someone to visit your home if approached in this manner.

We also advise that solar panel owners should always talk to their supplier before allowing any work or 'maintenance' to take place on their panels. Generally a solar panel system does not need servicing, but it may benefit from being cleaned if the panels are dirty.

Any work on the electrics of a solar panel system should only be carried out by a qualified electrician, suitably qualified electricians can be found on the Norfolk Trusted Trader website or via the Electrical Safety First Website.

If you need advice about telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Buying and selling on Facebook Marketplace - 29 October 2024

Facebook Marketplace can be a great place to buy and sell goods and services, however, unfortunately the platform is also seen as a hunting ground for scammers. Scammers are there selling non-existent, fake and dangerous goods, but there are also there to try and prey on those selling products.

If you are using Facebook Marketplace, look out for these red flags:

  • Refusing to meet up in person
  • Moving conversations outside of Facebook Messenger
  • Asking for items to be shipped before payment is received
  • Buyers providing a prepaid shipping label
  • Buyers overpaying then asking for a refund of the difference
  • Messages claiming you need to pay a fee to 'upgrade your account'
  • No profile picture
  • Requests for your phone number or other personal information

Payment scammers pose as buyers who ask to purchase an item and claim to have sent a payment. They may send a counterfeit cheque, use a fraudulent payment method, or claim to have overpaid and request a refund for the excess amount.

Payment scammers might also exploit sellers by using payment methods that can be easily cancelled after an item has been posted or delivered.

Even in person the scammer will try to exploit a payment via a banking app buy showing the transaction on their own mobile device. Always wait for the payment to have cleared before allowing the buyer to leave with the item.

Here's a quick summary of ways to stay safe when selling on Facebook Marketplace:

  • Deal with local buyers whenever possible
  • Avoid sharing personal information unless absolutely necessary
  • Use secure payment methods like PayPal or cash-on-delivery
  • Check comments under listings for warnings from other users
  • Report suspicious buyers to Facebook

Scam Alert - Investment Scams and fake cryptocurrency exchanges - 28 October 2024 

We are continuing to receive reports of individuals falling victim to online investment scams, including fake cryptocurrency exchanges. Losses to these scams range from a few hundred to several thousand pounds. 

Bitcoin is the most famous cryptocurrency, but there are more than 1,500 cryptocurrencies including other well-known ones such as Ethereum and Litecoin. Cryptocurrencies only exists online and are not controlled by a bank, treasury or country meaning you can't get physical notes or coins from the bank. 

Our advice is to always ensure you understand a cryptocurrency or an investment before transferring any money.  

A cryptocurrency scam can take many forms, this could include: 

  • a fake cryptocurrency which doesn't or will ever exist  
  • a bogus investment which promises to put money in a legitimate cryptocurrency 
  • a dangerous website link that then downloads malware onto your computer 

Which? have put together useful guidance on how to spot an investment scam which can be found on the Which? website

The Financial Conduct Authority website also provides further details on how to avoid investment scams online.  

If you think you have received an investment offer that you believe is a scam or you have become a victim of a scam, you can report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 

News Alert - Scams Awareness Week 2024 - 25 October 2024

Did you know scammers can place fake QR codes in car parks?
This can lead drivers to share their personal and financial information on scam websites.

It's important you look out for frauds and be #ScamAware:

  • Check if the QR code is in an unusual place or printed in good quality - often it can be a sticker above another QR code.
  • Ensure you're using a legitimate website - look at the URL and see if it matches the name of the parking facility
  • See if the car park has an official app or website so you can pay in alternative ways

Citizens Advice offer further advice on their website

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