Consumer scam alerts

You can report scams to our partners, the Citizens Advice consumer helpline, online on the Citizens Advice website (opens new window) or by calling 0808 223 1133 (freephone), or you can report a scam to Action Fraud, the UK national fraud office using their online fraud reporting tool or by calling 0300 123 2040.

Follow us on social media: Facebook - Norfolk County Council Trading Standards and Twitter - Norfolk County Council Trading Standards
The Citizens Advice website has information about common consumer scams to look out for
Chartered Trading Standards Institute list the latest product recalls on their website
The Food Standards Agency lists the latest food safety alerts here

Scam Alert - 'Council tax payment that appears outstanding ' emails - 20 June 2025

We are warning residents to be aware of scam emails claiming to be relating to Council Tax.

This follows information from our colleagues at South Norfolk & Broadland Council after they received reports from residents of emails titled 'Important Council Tax Notification' and stating that 'We currently show no record of receiving your council tax payment for the current period' with a link to 'verify your payment'. The email claimed to be from 'Local Taxation Office'.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

If you need to confirm a contact about council tax is genuine, or you have any other council tax queries, contact your local council directly, their contact information is available on the GOV.UK website

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

If you think you have received a scam contact you can also report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Fake Parking Charge Notice text messages - 19 June 2025

We are again warning residents to be alert for text messages titled 'Parking Penalty Notice'.

These messages, which claim to be a Penalty Charge Notice (PCN) for a penalty amount of £20, contains an online link to pay via their 'official website'. It goes on to state it is a 'final notice to you' and make claims that nonpayment could lead to legal proceedings and a negative impact on your credit rating. In recent examples some have made claims to have come from 'DVLA'.

These messages are fake and anyone following the link will be taken to a well-presented website which will look to gather personal and financial information.

Genuine PCNs are on physical paper and always include instructions on how to pay or appeal it.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad:

Take a note of the number that sent you the message
Press and hold on the message bubble
Tap More
Select the message or messages you want to forward
Tap the arrow on the bottom right of your screen
Input 7726 and send

Android:

Take a note of the number that sent you the message
Enter the conversation then press and hold on the message bubble
Tap on the three vertical dots on the top right of your screen
Tap Forward
Input 7726 and send.

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep Cold Callers offering tree and garden work - 19 June 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering tree and garden work.

This follows reports of a male cold calling in the Whissonsett area offering to cut trees or trim hedges. In this incident the resident described the caller as 'persistent' in his approach, with the resident having to reject the offer of work several times before the cold caller would leave.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999 Looking for a Trader you can Trust? We know just the people. Check out the Norfolk Trusted Trader directory to see our Trading Standards Approved members and read genuine feedback from their customers.

Rogue Trader Alert - Doorstep Cold Caller offering mattresses - 18 June 2025

We are warning residents to be aware of doorstep cold callers offering to sell mattresses.

This follows reports of a male cold calling at properties in the Drayton area. The cold callers were making a number of claims including that the mattresses were 'surplus from a local hotel order' or 'double deliveries' to nearby new build properties. The male was seen to be using a white Vauxhall Movano van.

Our advice is always to never deal with doorstep cold callers and never agree to buy items if approached on the doorstep or in public locations.

If you see these cold callers or are concerned about cold callers in your community please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

Scam Alert - Investment Scams - 18 June 2025

We are again reminding residents to continue to be alert for contacts offering investment opportunities.

Investment scams can often be difficult to spot as scammers will design them to look like genuine investments. Initial contacts will often be by email or telephone cold call and will claim to be from well-known financial organisations like high street or investments banks. Common investment scams include savings bonds, fake shares, cryptocurrencies, gemstones, and fine wines.

Scammers also frequently make online and social media posts or place paid for adverts often linking to fake news articles which claim that a celebrity, politician or well-known 'media expert' named is promoting online investments after making large amounts of money from doing so themselves.

These posts and adverts are placed attempting to lure people into making contact so they can be encouraged to invest in these investment scams.

In reality, those used in these investment scams have nothing to do with the fraudsters and their image and status are being used without their permission or endorsement. Any money handed over is likely to end up in the hands of cyber criminals with little or no possibility of you ever recovering it.

Protect yourself

Be very sceptical about emails, cold calls, social media posts or online adverts from companies offering shares and other investments - especially if they're offering higher returns or are 'guaranteed' or 'risk-free'
Never be rushed into making a decision, if the contractor is trying to pressurize you end the conversation
Get independent financial advice before making any investment
Never sign up to anything immediately or if you're told to keep the deal confidential
Make sure the firm is on the Financial Conduct Authority (FCA) register of authorised firms, you can check the list by visiting the FCA website The Financial Conduct Authority website provides further details on how to avoid investment scams online.

If you think you have received an investment offer that you believe is a scam or you have become the victim of a scam, you can report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Cold calls regarding spray foam insulation removal - 18 June 2025

We are continuing to warn residents to be wary of cold callers pressuring them to pay to have spray foam insulation removed.

Recent reports from Norfolk residents have involved both telephone and doorstep cold calls.

These companies often claim that the insulation that was put in was incorrect and will cause problems with insurance, damp and future house sales or mortgages. Other reports have included claims that this type of insulation had now been declared 'illegal'.

Frequently, they will highlight that the original company that installed the insulation has ceased trading, and this 'new' company will state they are there to assist the resident by removing the insulation - for a price.

While spray foam does lead to problems if applied incorrectly or on a property that isn't appropriate, it is important that consumers are aware that these 'new' companies are not always legitimate.

Do your own research before agreeing to any further work and seek an independent expert opinion on whether it needs to be removed.

The Royal Institution of Chartered Surveyors (RICS) has produced a consumer guide for spray foam which can be found on the RICS website. The RICS website also allows you to search for a qualified, professional surveyor in your area.

If you need advice about cold calling or have agreed to a visit during a cold call please contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Doorstep Cold Callers offering exterior cleaning - 17 June 2025

We are warning residents to be on their guard after receiving reports of cold callers offering property exterior cleaning.

This follows reports in the Dereham area of males going door to door offering to undertake this type of work.

Our advice is never deal with doorstep cold callers which includes:

never allowing a cold caller access to your property or gardens
never agreeing to further visits from them or other people
never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory of Trading Standards approved businesses and read feedback from their customers visit the Norfolk Trusted Trader website.

Scam Alert - Criminals targeting grieving families with online scams - 13 June 2025

Scammers are targeting recently bereaved families with bogus donation forms and fake online funeral streaming services.

Scammers are trawling publicly available online funeral notices and then, posing as bereaved family members, sending links to mourners with requests for payment to view video streams of funerals.

Fraudsters are also setting up fake donation pages encouraging potential victims to hand over personal information that can be used to commit authorised push payment (APP) fraud. Reports have been received of fake donation pages appearing on platforms including Facebook and JustGiving.

Remember that a funeral is a public event that you should never be charged to attend in person or online. Don't trust links for donations found online, always check with the official funeral director for information about donations.

Remember:

You should never be charged to attend a funeral, whether in person or via livestream
Only donate through official, verified sources - check with the named funeral director or celebrant if unsure
Never share personal or banking information in response to unsolicited messages
Be cautious of friend requests or messages from unfamiliar profiles, even if they appear to be mutual friends
If you've shared bank details with something you suspect could be a scam, contact your bank immediately.

If you or someone you know has been affected, please contact Action Fraud on 0300 123 2040 or via the Action Fraud website.

You can also report scams received to us by contacting our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Information Alert - Emails claiming 'your pet's microchip registration has expired' - 12 June 2025

We are continuing to warn residents about emails circulating which claims, 'your pet's microchip registration has expired'.

The email, which often includes information about you, your pet and your pets microchip number, will state that you need to pay a fee for the registration to be updated or renewed.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

If you receive this or a similar email you are advised to contact the existing company that holds the registration for your pet's microchip to ascertain its current status. Information on all the current approved microchip databases is available on the GOV.UK website.

If you do not know your current provider there is also a link to enable you to check your pet's microchip number to identify who it is registered with. If you do not know your pets microchip number speak with your vet.

If you have received a suspicious email which could be a scam, or you think you have been misled into making a payment for a service you can contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133

You can also report suspicious emails received to the National Cyber Security Centre by forwarding them to report@phishing.gov.uk

News Alert - FSA Food Alert for Action - 12 June 2025

We are highlighting a Food Alert for Action from the Food Standards Agency (FSA) for Consumers who have purchased and Food Businesses who have purchased and sold Jolly Rancher products manufactured by The Hershey Company.

Jolly Rancher products listed below contain Mineral Oil Aromatic Hydrocarbons, (MOAH), and Mineral Oil Saturated Hydrocarbons, (MOSH), making them unsafe to eat and not compliant with UK laws.

Food businesses who import these products are advised to discontinue import and distribution of products.

Food businesses selling these products in the UK are advised to immediately stop sales, undertake product withdrawals and where there have been retail sales, to undertake product recalls. This is because the products are unsafe and do not meet UK market legal requirements. The Hershey Company, who is the brand owner, has taken action to remove these products from the UK market.

The Hershey Company has continued to work collaboratively with the FSA, and despite their proactive action to remove non-compliant and unsafe products from UK markets in 2024, and their subsequent decision not to supply the UK market going forward, other businesses continue to import their product for the UK market. The FSA has therefore requested enforcing authorities in the UK to take action to remove products, to protect consumers.

For consumers, don't buy them, and if you've eaten these products, there should be no immediate cause for concern, as food safety risk is low, but don't eat any more. These products contain mineral oil, which isn't allowed in food in the UK and may pose a food safety risk if consumed regularly over a sustained period of time.

Products affected:

Jolly Rancher Hard Candy
All pack sizes
All dates
All batch codes

Jolly Rancher 'Misfits' Gummies
All pack sizes
All dates
All batch codes

Jolly Rancher Hard Candy Fruity 2 in 1
All pack sizes
All dates
All batch codes

Jolly Ranchers Berry Gummies
All pack sizes
All dates
All batch codes

Risk: Although the levels consumers are exposed to are likely to be low, they may present a risk to health because they contain Mineral Oil Aromatic Hydrocarbons, (MOAH), and Mineral Oil Saturated Hydrocarbons, (MOSH). Consumption of the affected sweets is of toxicological concern, especially in younger age groups and where consumers eat a lot of the products or eat them regularly.

MOAH can cause damage to DNA and has the potential to increase the risk of cancer, particularly if consumed in high quantities over a prolonged period of time. MOAH is a genotoxic carcinogen, therefore no exposure is without risk to human health.

The FSA offer the following advice to consumers:

If you have bought any of the above products, do not eat them. Instead, dispose of them at home. If you are concerned, contact us via 0808 223 1133

Scam Alert - Emails claiming to be from 'M&S' - 10 June 2025

We are again warning residents about scam emails circulating claiming to be from M&S stating that 'you have been chosen to receive a Marks and Spencer Afternoon Tea Letterbox Hamper'. The emails, which are branded and designed to mimic genuine emails from the retailer, contains a link to 'answer a few quick questions about your experience' to claim the item.

Anyone following the link will be taken to a phishing website which will attempt to gather personal and financial information to claim the fictional offer.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Text messages claiming to be from DWP - 9 June 2025

We are again warning residents to be alert for text messages claiming to be from DWP.

One recent example, which is titled 'DWP - Energy Allowance Notice', states 'Your account shows that you are eligible to apply for an Energy Allowance for 2024-25 up to a maximum of £300'.

The message then claims that you need to 'complete the submission process' via a link in the message within a short time window, usually around 24 hours from when the message is received as 'late applications will not be accepted'.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726

To forward a text message follow these steps:

iPhone or iPad

Take a note of the number that sent you the message
Press and hold on the message bubble
Tap More
Select the message or messages you want to forward
Tap the arrow on the bottom right of your screen
Input 7726 and send

Android:

Take a note of the number that sent you the message
Enter the conversation then press and hold on the message bubble
Tap on the three vertical dots on the top right of your screen
Tap Forward
Input 7726 and send.

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Cold Calling Alert - Telephone cold calls regarding 'historic mortgage overpayments' - 4 June 2025

We are warning residents with to be on their guard for telephone cold callers claiming to be calling about 'historic mortgage overpayments'.

This follows a report from a Norfolk resident who received a cold call during which the caller claimed that the call recipient was 'entitled to claim over £2,000'. The caller then went on to ask the resident to give and confirm personal and financial information at which point the resident ended the call.

The resident then received several similar calls in the following days.

Our advice is always to be very wary of any approach made in a telephone cold call and never give or confirm any personal and financial information if approached in this manner.

If you need advice about telephone cold calling or have received a suspicious cold call contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Rogue Trader Alert - Doorstep Cold Callers offering garden work - 3 June 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering garden work.

This follows reports of a male cold calling in the Lenwade area offering to undertake a range of garden work. In this incident the male made references to 'only be calling' as he claimed to have undertaken work at the property before.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? We know just the people. Check out the Norfolk Trusted Trader directory to see our Trading Standards Approved members and read genuine feedback from their customers

Scam Alert - Fake parcel delivery text messages - 3 June 2025

We are warning residents about text messages claiming to be from parcel delivery companies stating they are unable to deliver an item.

Recent examples have included messages claiming to be from 'EVRI Team' stating that 'the courier (ref:8805) is delivering your parcel but is temporarily unable to complete the delivery as the EVRI system does not recognise your address details'.

The message goes on to say that 'in order to re-deliver your parcel as soon as possible' you need to update your details via a link in the message or by replying 'Y' to the text message

These messages are sent by criminals who have created websites which are used to gather personal and financial information or take payments.

If you receive one of these messages do not click on any links or respond in any way.

Suspicious or scam text messages can be reported by forwarding the message to 7726

More information on this free reporting service and how to forward messages from your device is available on the Ofcom website

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133

Scam Alert - Emails claiming to be from 'NatWest' - 3 June 2025

We are warning residents about emails circulating claiming to be from 'NatWest' stating 'we're changing the way we look' and that 'over the next few months some of our emails will showcase a sleek new design while others still appear as they do now' with the email going on to say 'No worries, both are from us'. The email also claims that 'you may also notice that we'll start addressing you by your first name and occasionally send you direct links that go straight to our app for added convenience'. The email then provides a link to 're-authenticate your account' to 'ensure a smooth transition'.

These emails are not from NatWest and are designed to mislead the recipient into thinking changes are about to be made to communication from NatWest. Anyone following the link will be taken to a website which will attempt to gather personal, account and financial details.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

If you are concerned about the security of a bank account contact your bank directly using the Customer Service number printed on your card, on a recent statement or via information available on their genuine website or app. Never use details provided in a cold call.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Rogue Trader Alert - Doorstep Cold Callers offering roofing work - 2 June 2025

We are again warning residents about doorstep cold callers offering to undertake roofing work.

This follows an incident in the Fakenham area where three males cold called at a property offering a range of roofing work. The males were seen to be using a white Citroen Berlingo van.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory of Trading Standards Approved members and read feedback from their customers visit the Norfolk Trusted Trader website

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Rogue Trader Alert - Doorstep cold callers offering roofing work - 29 May 2025

We are continuing to warn residents about doorstep cold callers offering to undertake roofing work.

This follows two further incidents in the last week:

In the first incident a male cold called at a property in the North Elmham area claiming they were 'working nearby' and asking if they needed a permit to park outside the resident's property as they 'had some scaffolding coming'. While this conversation was taking place a second male accessed the property's roof. The first male then made claims about loose tiles on the resident's roof which they could fix for a reduced fee as they were there. After they were told to leave the property the males were seen to return to a grey sign-written Ford Transit van.

In the second incident a male cold called at a property in the Fakenham area asking if he could park his van on the resident's drive while he was 'working nearby'. The male then said he could see 'slipped tiles' on the property, showing the resident photos on a mobile phone. The male was seen to be using a sign-written white Ford Transit van.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property, only deal with reputable companies you have researched and get a written quotation before starting the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Cold Calling Alert - Doorstep cold callers attempting to sign consumers up to energy contracts - 28 May 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers attempting to sign consumers up to energy contracts.

This follows a report from the NR5 area of Norwich. During the incident the resident reported that the cold caller made a number of claims about the future of several energy companies and entitlement to '£100 energy refunds'.

Our advice is never deal with anyone who cold calls at your property offering to sell something or asking you to agree to a contract.

Anyone sighting doorstep cold callers in Norfolk should contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 or Norfolk Constabulary via 101.

If you feel intimidated or sight doorstep cold callers and are concerned for vulnerable neighbours call 999.

Cold Calling Alert - Telephone cold calls regarding 'loft insulation' - 27 May 2025

We are warning residents to be aware of telephone cold calls regarding loft insulation.

This follows reports of calls which state they are 'your local energy advisor' and are offering a 'free loft insulation survey' for your property as there may be problems.

Some reports suggest these calls may be an automated message.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - WhatsApp 'family member' scam messages - 27 May 2025

We continue to receive reports from Norfolk residents of WhatsApp messages where fraudsters attempt to impersonate family members to steal money.
The message will often start "Hello Mum" or "Hello Dad" and will say that they are texting from a new mobile number as their phone was lost or damaged. They will then ask for money to purchase a new one or claim that they need money urgently to pay a bill.

The fraudsters will then provide bank details for the payment to be made to, with some coming back with further demands for money.

If you receive a suspicious message (even if you think you know who it is from), calling or requesting a voice note is the fastest and simplest way to check someone is who they say they are.

Stop: Take time before you respond. Make sure your WhatsApp two-step verification is switched on to protect your account, that you are happy with your privacy settings
Think: Does this request make sense? Are they asking for money? Remember that fraudsters prey on people's kindness, trust, and willingness to help
Call: Verify that it really is your friend or family member by calling them directly or asking them to share a voice note. Only when you are 100% sure the request is from someone you know and trust, should you consider it

You can report spam messages or block a sender within WhatsApp. Press and hold on the message bubble, select 'Report' and then follow the instructions.

Also remember to never share your account's activation code (that's the 6-digit code you receive via SMS).

You can report suspicious messages received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Doorstep cold callers in the Dereham area - 23 May 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Dereham area enquiring about 'home security'.

Our advice is never deal with doorstep cold callers which includes:

Never allowing a cold caller access to your property or gardens
Never agreeing to further visits from them or other people
Never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you

Anyone sighting cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory of Trading Standards approved members and read feedback from their customers visit the Norfolk Trusted Trader website.

Scam Alert - Fake parking charge notice text messages - 22 May 2025

We are warning residents to be alert for text messages titled 'Parking Penalty Notice'.

The message, which claims to be a Penalty Charge Notice (PCN) for a penalty amount of £20, contains an online link to pay via their 'official website'. It goes on to state it is a 'final notice to you' and make claims that nonpayment could lead to legal proceedings and a negative impact on your credit rating.

These messages are fake and anyone following the link will be taken to a well-presented website which will look to gather personal and financial information.

Genuine PCNs are on physical paper and always include instructions on how to pay or appeal it.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726

To forward a text message follow these steps:

iPhone or iPad

Take a note of the number that sent you the message
Press and hold on the message bubble
Tap More
Select the message or messages you want to forward
Tap the arrow on the bottom right of your screen
Input 7726 and send

Android

Take a note of the number that sent you the message
Enter the conversation then press and hold on the message bubble
Tap on the three vertical dots on the top right of your screen
Tap Forward
Input 7726 and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Winter Fuel Payment 2025-2026 text messages - 22 May 2025

We are warning residents to be alert for text messages claiming to be from DWP.

One recent example states 'You have not submitted an application for your 2025-2026 winter fuel payment'.

The message then claims that 'to ensure you receive allowance on time' you must complete an application via a link in the message within a short time window, usually around 24 hours from when the message is received.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726

To forward a text message follow these steps:

iPhone or iPad

Take a note of the number that sent you the message
Press and hold on the message bubble
Tap More
Select the message or messages you want to forward
Tap the arrow on the bottom right of your screen
Input 7726 and send

Android

Take a note of the number that sent you the message
Enter the conversation then press and hold on the message bubble
Tap on the three vertical dots on the top right of your screen
Tap Forward
Input 7726 and send.

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Automated telephone cold calls making claims about 'your National Insurance Number' - 21 May 2025

We are again receiving reports about automated telephone calls making claims about National Insurance numbers.

These calls often make a range of claims including:

That 'your National Insurance number has been compromised'
That 'your National Insurance number has been breached in a security risk'
That 'your National Insurance number has been used in numerous criminal activities'
That 'your National Insurance number has been used fraudulently'
That 'your National Insurance number is about to be cancelled'

Some calls are claiming to be from the 'National Crime Agency', others are saying they are from 'Inland Revenue' or 'Law enforcement officers'. The calls go on to instruct the recipient to 'Press 1' to:

'prevent the suspension of your National Insurance number'
'to stop cancellation of your National Insurance number'
'stop a warrant being issued for your arrest'

Some calls also make claims that 'urgent' and 'immediate action' is required to 'resolve the issue'.

These calls are a scam and the claims made are not genuine.

If you receive this type of call you can report it to HM Revenue & Customs by emailing phishing@hmrc.gov.uk including where possible the following details:

Date and time of the call
Phone number used
Content of the call

You can also report suspicious calls received to us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Cold Calling Alert - Flyers offering 'Garden work & rubbish clearance' - 19 May 2025

We are warning residents to be on their guard after receiving reports of flyers being hand delivered offering 'Garden work & rubbish clearance' in the Lenwade area.

The flyers claim to offer a range of services and gives a contact number but no further details about the business.

Our advice when looking to have work done on or around your property is only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible doorstep cold caller activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Scam Alert - Task based job scams - 19 May 2025

We are warning residents about messages claiming to be offering online work from home employment opportunities.

Frequently these arrive as unsolicited messages via WhatsApp claiming to be a job opportunity that can be done flexibly, with no experience and working from home. The 'role' includes completing a set of tasks online and for each activity 'commission' will be earned. Initially the tasks are often registering for online accounts and then making transactions for small amounts which you are told the costs will be refunded. Having completed these initial tasks payment will be sent covering your costs and with your commission added on.

Over the following days the tasks contain more steps with the costs involved increasing but all paid on completion. Very quickly the amounts involved can reach hundreds or even thousands of pounds or the contact may say you have been selected for a 'premium' task which has greater outlay but for higher commission.

The fraudsters will attempt to get you to continue to pay to complete tasks, often until you have no access to funds, saying all tasks need to be completed before payment can be made to you. They may even try and persuade you to borrow money from others or take out loans or credit cards to make the payments.

Regardless of what you do or how much you pay in the fraudsters will not return your money. Even if tasks are completed they will often claim that taxes or fees need to be paid before money can be paid out or just cut off any further communication.

Our advice is always to be very wary of offer made via an unsolicited message or cold call and to look out for the following if it is claiming to be offering employment:

The initial contact can via an unsolicited message
You do not have to provide a CV or covering letter
If it is requiring you to complete online tasks to earn commission
It is claiming that the work is for well know online companies, but you are not dealing directly with them
That you are told to download a new online bank account for the work
That payment can only be withdrawn after a set number of tasks are completed

If you have lost money to a scam you should contact your bank immediately and then report it to Action Fraud on 0300 123 2040 or via the Action Fraud website.

Information Alert - Avian Influenza Update - 15 May 2025

Poultry and other captive birds in England can be let outside from 15 May 2025 unless you are in a 3km Protection Zone or a 3km Captive Bird Monitoring (Controlled) Zone. There are some vital preparations you must take before releasing your birds outside. Those who intend to allow their birds outside are advised to use the upcoming days to prepare their outside areas for the release of their birds. This will include cleansing and disinfection of hard surfaces, fencing off ponds or standing water and reintroduction of wild bird deterrents.

Poultry and captive bird keepers are advised to be vigilant for any signs of disease in their birds and any wild birds and seek prompt advice from their vet if they have any concerns. Please note the mandatory biosecurity Avian Influenza Prevention Zone remains in place, which means you must continue to practice strict biosecurity. Keepers can help prevent avian flu by maintaining good biosecurity on their premises, including:

Fencing off ponds, streams, boggy areas or standing water and draining them where possible
Netting or covering ponds
Removing any wild bird feed sources
Deterring wild birds by regularly walking through the area or by using predator decoys
Cleansing and disinfecting concrete or other permeable areas
Putting down wood shavings in wet areas
Limit the number of people who come onto the site
Use disinfectant foot dips when entering and exiting enclosures or houses

Poultry and captive bird keepers and members of the public should continue to report dead wild birds to Defra and keepers should report suspicion of disease to APHA. Advice on what all bird keepers can do to prevent bird flu and stop it spreading is available on the GOV.UK website guidance is also available on how to spot and report avian influenza in poultry and other captive birds.

Scam Alert - Automated telephone cold calls claiming to be from HMRC - 15 May 2025

We are again receiving reports about telephone cold calls claiming to be from HM Revenue & Customs (HMRC).

Recent reports have included an automated recorded message calls which state they are from 'HMRC' and that 'an official letter sent to you has been returned to our documents department' and that 'legal action will now commence'. The call goes on to state the recipient should 'press 1 to speak to an officer'.

Often these calls come from a range of different 'spoofed' numbers and residents have reported receiving a number of these calls in quick succession.

These calls are not genuine and do not come from HMRC. If you receive this or a call making similar claims or threats do not interact with the call in any way and hang up immediately.

You can find more information about bogus contacts and phishing emails claiming to be from HMRC on the GOV.UK website.

You can also report suspicious HMRC phone calls via the GOV.UK website or by emailing phishing@hmrc.gov.uk where possible including:

Your phone number
The caller's phone number
The date and time of the call
A brief description of the call content

If you think you might have responded to a scam cold call and provided your bank account details, contact your bank immediately.

You can also report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep cold callers offering roofing work - 14 May 2025

We are again warning residents about doorstep cold callers offering to undertake roofing work.

This follows an incident in the Necton area where two males cold called at a property claiming they were 'working nearby' and needed to park their van outside the resident's property. When the resident agreed to this the cold callers then offered a range of roofing work they could do 'for a reduced price' as they were there. The males were seen to be using a silver Ford Transit van.

Our advice is:

Never deal with cold callers offering to do work on or around your property
Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and get a written quotation before starting the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101. If you feel intimidated or are concerned for vulnerable neighbours call 999.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Cold Calling Alert - Doorstep cold callers offering insulation - 12 May 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Sheringham area offering 'home insulation' and making a number of claims about 'access to Government grants'.

Our advice is never deal with doorstep cold callers which includes:

Never allowing a cold caller access to your property or gardens
Never agreeing to further visits from them or other people
Never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you

Anyone sighting cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Scam Alert - Emails claiming to be from 'Apple security' - 11 May 2025

We are warning residents about scam emails circulating claiming to be from 'Apple security' stating that 'Your system is heavily damaged by 44 viruses'.

The email goes on to say that 'we have detected that your iPhone has been infected with viruses. It will soon corrupt your sim card, data, photos and contacts if no action is taken'. The email then provides a link to 'remove viruses' via a free app.

These emails are not from Apple and anyone following the link will be taken to a website which will attempt to gather personal, Apple ID and financial details.

Our advice is to always be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Telephone cold callers regarding solar panels - 8 May 2025

We are warning residents with solar panels on their property to be on their guard for telephone cold callers who call making claims regarding existing systems and checks which they will state are needed.

The cold callers will then attempt to make an appointment for someone to visit and inspect the system, often stating that the visit is 'covered' as part of previous payments or contracts.

Our advice is always to be very wary of any approach made in a telephone cold call and never agree to services, having work done, purchasing additional items or someone to visiting your home.

We also advise that solar panel owners should always talk to their supplier before allowing any work or 'maintenance' to take place on their panels. Generally a solar panel system does not need servicing, but it may benefit from being cleaned if the panels are dirty.

Work on the electrics of a solar panel system should only be carried out by a qualified electrician. Find qualified electricians via the Norfolk Trusted Trader website or Electrical Safety First website.

If you need advice about telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - 'Brushing' scams - 7 May 2025

We are warning residents after receiving a report about a 'brushing' scam involving online deliveries.

This scam involves packages you didn't order from online selling platforms showing up on your doorstep.

Initially, receiving items you haven't paid for might not seem like problem, some people might not regard this as a scam. You're not being charged for the items; they're not stolen as they've been paid for and they're yours to keep.

But the reality is being involved in a brushing scam means that someone has gained access at minimum to your name and mailing address but depending on how they gathered this data potentially other personal and financial information as well.

Scammers do this to make the purchases look genuine and avoid violating the selling sites' terms that prevent them providing reviews for their own products.

If you begin receiving packages that are addressed to you, but you did not order, contact the retailer immediately.

Following this change the passwords to your online accounts in case the scammer has got your address by hacking an account. You may find if it is an online account you haven't used for a while and you're now 'locked out' it may be that the account has been taken over by the scammer.

If the volume of shipments becomes a problem, contact Royal Mail for help with holding packages until you can pick them up or otherwise handle the matter.

You can report scams to us by contacting our partners the Citizens Advice consumer helpline on 0808 223 1133

Cold Calling Alert - Telephone cold calls claiming domestic warranties have 'expired' - 6 May 2025

We are warning Norfolk residents about telephone cold calls claiming that 'a warranty has expired and needs extending'.

This follows a report from a resident who received a cold call that claimed that a warranty they held was about to expire. The cold caller also claimed that they could extend this cover to other 'white goods' within the property. The cold caller then attempted to gather personal and financial information from the resident.

If you receive this or a similar call our advice is do not give or confirm any details and hang up.

If you want to check on warranty details of items within your home, contact the business you hold the warranty with directly via their official website or phone number.

You can report suspicious telephone cold calls to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Employment scams - 6 May 2025

We are warning residents about scam adverts and messages claiming to be offering employment opportunities.

Adverts will often be placed on social media and messages are often sent by text or on WhatsApp.

If contact is made the scammer will start by asking for personal information 'to confirm identity', may ask for a CV to be sent or will send a questionnaire to complete. Providing too much personal information can put you at risk of further scams or identity theft, you should be very wary if asked to provide the following:

Your full date of birth
Full address
Passport number
Driving licence number
National Insurance number
Bank account details

Other employment scams may ask for fees to be paid upfront to cover administration, background checks or travel.

You can report suspicious text messages received by forwarding them to 7726. More information on this free service and how to forward messages from iPhone and Android handsets can be found on the Ofcom website

Any online scam adverts spotted can be reported to the Advertising Standards Authority (ASA) by filling out a simple form on the ASA website. Based on reports to them, the ASA works with advertising networks and online publishers to remove scams as quickly as possible.

You can also report scams to us via our partners the Citizens Advice consumer helpline on 0808 223 1133.

Rogue Trader Alert - Doorstep Cold Callers offering house and garden maintenance - 5 May 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering house and garden maintenance.

This follows reports of two males cold calling in the Earlham area of Norwich. The males were seen to be using a white Ford Transit van.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way. When looking to have work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101. If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. Check out our Trading Standards Approved members on our online directory and read genuine feedback from their customers.

Rogue Trader Alert - Doorstep Cold Caller claiming issues with properties' roof - 2 May 2025

We are continuing to warn residents about doorstep cold callers claiming they can see issues with roofs.

This follows an incident in the Hellesdon area where three males cold called at a property claiming they were 'working nearby' and needed to park their van outside the resident's property. When the resident agreed to this they then said that 'a favour in return' they would 'sort the slipped tile' they had seen on the residents' roof. After they had gained access to the roof the cold callers then made claims about a number of 'serious' issues they had found with the roof and chimney stack and pressured the resident into them undertaking this work straight away for around £1,000. Fortunately, a relative of the resident arrived at the property who told the cold callers to leave. The males were seen to leave in a silver Ford Transit van.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/dpss

Scam Alert - Emails claiming to be from PayPal - 1 May 2025

We are warning residents about fake PayPal emails circulating which claim that PayPal 'have noticed unauthorized transactions from you PayPal account'. The email then gives details for Bitcoin transactions totalling several hundred pounds and offers a contact number to 'contact us within the next 12 hours' if 'you have not made this transaction'. Final the email states if no response is received 'the full amount will be charged to your account'.

This email is not genuine and is designed to panic the recipient into contacting the number provided on which attempts will be made by fraudsters to gather personal, financial and account details.

Go to PayPal's useful information on common email scams and advice on how to avoid them.

You can report suspicious PayPal emails by forwarding them to PayPal at phishing@paypal.com or any suspicious email received to the National Cyber Security Centre by forwarding them to report@phishing.gov.uk.

If you have received a suspicious email which could be a scam you can also report it to us via our partners the Citizens Advice consumer helpline on 0808 223 1133.

Rogue Trader Alert - Doorstep Cold Caller selling garden furniture - 30 April 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers trying to sell garden furniture.

This follows an incident in the Wroxham area when a resident was cold called by a male who claimed he was selling garden furniture which was 'bankrupt stock'. The male made several attempts to persuade the resident that they had purchased items from him previously.

Often, when this type of approach is used, the cold caller may use a range of pressure selling techniques including:

Claiming that 'neighbours have made purchases' and they suggested coming to you as well
Using a brochure showing the items and their 'catalogue price' which can often be heavily inflated
Stating that items are 'discounted' as the location where the items were stocked is closing
Claiming that by purchasing an item for full price additional items can be included 'free of charge'
Items shown by the cold caller and the actual items delivered, which are usually in boxes on a van, can be different or inferior quality versions

Our advice is never deal with anyone who cold calls at your property offering to sell something.

Anyone sighting these sellers or other doorstep cold callers in Norfolk should contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 or Norfolk Constabulary via 101.

If you feel intimidated or sight doorstep cold callers and are concerned for vulnerable neighbours call 999.

Cold Calling Alert - Doorstep Cold Callers offering solar panel services - 29 April 2025

We are warning residents to be on their guard after receiving reports of cold callers offering solar panel cleaning and 'bird protection'.

This follows reports in the Hunstanton area of males cold calling at properties with solar panels offering to undertake this work.

Our advice is never deal with doorstep cold callers which includes:

Never allowing a cold caller access to your property or gardens
Never agreeing to further visits from them or other people
Never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

Cold Calling Alert - Doorstep Cold Callers attempting to sign consumers up to broadband contracts - 28 April 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers attempting to sign consumers up to broadband contracts.

This follows a report from the NR4 area of Norwich earlier this week. During the incident the resident reported that the cold callers were asking about 'wireless networking' and asking to access properties.

Our advice is never deal with anyone who cold calls at your property offering to sell something or asking you to agree to a contract.

Anyone sighting doorstep cold callers in Norfolk should contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 or Norfolk Constabulary via 101.

If you feel intimidated or sight doorstep cold callers and are concerned for vulnerable neighbours call 999

Scam Alert - Facebook posts claiming to offer items from well known retailers for 'bargain' prices - 25 April 2025

We are warning Facebook users about fake posts claiming to be offering items from well-known high-street retailers for bargain prices.

Recent examples have included:

Posts claiming to be from Currys offering laptops often for 'delivery charges only'. Posts include claims that items 'were delivered without boxes or warranty so cannot be sold at full price' 'have been in stock for over a year so are available to people over fifty'
Posts claiming to be from Boots stating that they are offering 'mystery boxes' of leftover cosmetics for £3 and completing an 'online survey'

The post will then contain a link that leads to a bogus website designed to steal your personal and financial details. Often the posts will be followed by 'comments' from other fake profiles claiming that they have received the offer to make the post appear more legitimate.

These posts are fake offers on fake pages, run by criminals.

Before liking a page, look at the Page transparency to see when it was created. These fake pages were created this week.

Don't just look at the post in your feed, look at the page history, and the other posts on the page. Does it look genuine?

If you come across a fake page on Facebook, report it by going to the page and selecting the three dots from the top right and select 'Give feedback or report this Page'. Select 'Scams and Fake Pages'.

You can also report suspicious messages you suspect are a scam to us by contacting our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep Cold Callers claiming issues with properties' roof - 24 April 2025

We are continuing to warn residents to be aware of doorstep cold callers claiming they can see issues with roofs.

This follows an incident where two males cold called at a property in the NR4 area of Norwich. They told the resident they could see some 'loose roof tiles' that needed repairing. The need and costs for work than escalated in severity and price over the course of two days, eventually quoting a price of almost £10,000 for various works their claimed were needed. The males were seen driving a white Ford van.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/dpss

Scam Alert - UK landline digital switchover scams - 23 April 2025

We are again warning residents to be aware for scammers exploiting the UK's landline digital switchover by impersonating BT or other providers, urging people to pay for upgrades or provide personal information.

Victims across the Country have report receiving cold calls demanding payment or personal details under the guise of upgrading their landline service to 'Digital Voice'. Criminals may use phishing emails, fake websites, or phone calls to trick residents into providing personal information, such as bank account details or passwords. This information can then be used to steal money or commit identity theft.

Fraudsters warn victims they'll lose their landline or internet connection if they don't act immediately. Victims are told to pay fees on the spot or face disconnection. Even people without landlines have received similar fraudulent calls on their mobiles.
In some cases the cold callers have known some basic information like the consumers name or address which is used to try to legitimise the call.

The UK's landline network is being upgraded to be fully digital and was planned to be completed by January 2025, but the completion deadline was recently extended to 2027.

When your landline provider is looking to switch your line to digital service they should write to you ahead of the date explaining what the switchover means for you and will give you advice and support with any changes you need to make. The digital switchover does not involve any fees.

Your landline provider will never ask you to make payments or verify your payment information for your landline to be upgraded to the digital service.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this type of call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133

If you've been scammed, contact your Bank immediately to report the incident, to secure your accounts and explore potential refunds. Report the scam to Action Fraud at 0300 123 2040

Scam Alert - Emails claiming to be from 'TV Licensing' - 18 April 2025

We are warning residents to be aware for scam emails claiming to be from TV Licensing.
Common themes for these emails are claims that your licence is about to expire or there was an issue with your latest payment or direct debit. The emails also provide a link to enable the recipient to resolve the 'issue'.

These emails are not from TV Licensing and any links contained within the message are likely to go to a genuine looking fake version of the TV Licensing website which will attempt to gather personal and financial details.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

TV Licensing offer the following advice to help spot scam TV Licence emails:

Check the sender - Genuine TV Licensing emails are sent from donotreply@tvlicensing.co.uk or donotreply@spp.tvlicensing.co.uk.
Partial Postcode - If you have provided us with your postcode details, our emails will include part of your postcode and/or the name on the licence
Look for your name - If you've given us your name, then we'll always address you using your last name and title. The scammers won't normally have that information about you. So, watch out for emails that only address you as "Dear client" or "Dear customer" - or just use your email address (or part of it)
Check the spelling and grammar - Because scammers can't use our genuine TV Licensing web addresses or email addresses, they'll try to use slightly different spellings - look out for things like hyphens and full stops in odd places.
Be suspicious too if there are mistakes in the email with capital letters or other grammatical errors, like missing full stops - this could be a scam
Check the links - Be wary of emails promising money/refunds. For example, phrases such as, "click below to access your refund", followed by a request to provide your credit card or bank details (we would never process a refund in this way).
Always check links in an email before clicking or tapping them.
If you're on a computer: Hover over the link (but don't click it). This will reveal the name of the web address that you are being sent to.
If you're on a smartphone or tablet: Press and hold on the link (don't release while you are on the link). This will reveal the name of the web address that you are being sent to.

TV Licensing offer further advice on helping you to avoid TV Licensing Scams on their website

Rogue Trader Alert - Doorstep cold calling incidents - 15 April 2025

We are reminding residents to be on their guard to doorstep cold calling even if they are displaying a No Cold Calling sticker.

Residents often report to us that they have had cold callers at their door despite displaying a sticker, with some reporting that the callers can be difficult to turn away and, in some cases, verbally aggressive when the presence of the sticker is pointed out.

We are asking residents to report all doorstep cold calling incidents to us, especially if their property is displaying a No Cold Calling door sticker of any type. We are also offering the following advice:

If someone cold calls at your property remember it is your doorstep so your decision whether you even answer the door, if you can check through a spy hole or look from a window to see who is there
Think about your home security, make sure other doors to your property are locked before answering the front door
If the person is offering services or trying to sell something politely but confidently say you are not interested and close the door
If the person is claiming to represent an authority, organisation or charity ask to see ID. If ID is offered, ask if you can take it to check its validity. If you are given the ID close the door and contact the company or organisation on the ID by a number you find online or in the phone book, DO NOT use information on the ID, it could be fake
If no ID is offered, the caller refuses to let you check it, or you can not verify it is genuine politely but confidently say you are not interested and close the door
As the cold caller leaves, if you can safely from inside your property watch and see:
- Do they go to call at neighbouring properties?
- Do they return to a vehicle, is it sign written, can you see the make, model, colour and registration plate?
- Are they alone or working with others?
- Note down a description of the cold caller, why they were calling and who they say they were representing - all of this information is very useful to Trading Standards and the Police when looking at Cold Calling incidents

You can report doorstep cold calling incidents to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133or to Norfolk Constabulary on101. If you feel threatened or have concerns for vulnerable neighbours always dial 999.

If you would like one of our No Cold Calling door stickers contact the Norfolk County Council customer service centre on 0344 800 8020.

Why not consider setting up a No Cold Calling Zone in your community? You can find out more about our scheme at www.norfolk.gov.uk/dpss

Safety Alert - Product Recall for Tower Air Fryers presenting a risk of fire - 11 April 2025

We are highlighting a Product Recall for Tower Air Fryers that present a risk of fire.

The product presents a risk of fire as it can overheat and ignite during use.

The affected models are:

T17023 Tower 2.2Ltr Manual Air Fryer
T17061BLK Tower 4Ltr Manual Air Fryer
T17067 Tower 4Ltr Digital Air Fryer
T17087 Tower 2Ltr Compact Manual Air Fryer

Affected products have been sold by retailers including Argos, B&M Bargains, DID, Poundland, Robert Dyas, Tesco, and the Tower Housewares website.

Owners can check if they have an affected model by checking the model on the appliance rating label.

Owners of affected products should stop using the product immediately and unplug it from the power supply.

For further information, including registering your product for a refund or replacement, please access the Tower Housewares webpage

Scam Alert - Fake parcel delivery text messages - 10 April 2025

We are warning residents about text messages claiming to be from parcel delivery companies stating they are unable to deliver an item.

Recent examples have included messages claiming to be an 'Evri Package Notification' stating that 'your package cannot be delivered due to missing or damaged address information'.

The message goes on to say that 'to ensure timely delivery' you need to update your details via a link in the message.

These messages are sent by criminals who have created websites which are used to gather personal and financial information or take payments.

If you receive one of these messages do not click on any links.

Suspicious or scam text messages can be reported by forwarding the message to 7726. Find more information on the free service for reporting scam texts and calls via the Ofcom website.

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133.

Scam Alert - Text messages claiming to be from DWP - 9 April 2025

We are again warning residents to be alert for text messages claiming to be from DWP.

One recent example, which is titled 'Subsidy Payment Reminder', states 'As of this date you have not yet submitted an application for a subsidy for 2024-2025'.

The message then claims that 'all applications must be completed' via a link in the message within a short time window, usually around 24 hours from when the message is received 'in order to be eligible for the £200 to £300 subsidy'.

These messages are not genuine and anyone following the link will be taken to a fake version of the official government website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad

Take a note of the number that sent you the message
Press and hold on the message bubble
Tap More
Select the message or messages you want to forward
Tap the arrow on the bottom right of your screen
Input 7726 and send

Android:

Take a note of the number that sent you the message
Enter the conversation then press and hold on the message bubble
Tap on the three vertical dots on the top right of your screen
Tap 'Forward'
Input '7726' and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep cold callers claiming issues with properties roofs' - 9 April 2025

We are again warning residents to be aware of doorstep cold callers claiming they can see issues with roofs.

This follows two incidents reported to us this week:

In the first incident two males cold called at a property in the Great Yarmouth area claiming that they could see 'loose roof tiles that needed replacing' and offering to undertake the work immediately for payment of £1,100 in cash.

The males were seen to be driving a silver Ford Transit Custom.

In the second incident a male cold called at a property in the Swaffham area claiming to have noticed 'broken roof tiles'. While this was happening a second male accessed the properties roof and removed a number of tiles.

The two males are believed to have been using a sign-written white Ford Transit.

Our advice is:

Never deal with cold callers looking to do work on or around your property
Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and get a written quotation from them before starting the work

If you see cold callers operating in Norfolk, contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.
If you feel intimidated or are concerned for vulnerable neighbours call 999.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

News Alert - £4.5m lost in Norfolk to investment fraud in 2024 - 8 April 2025

We are highlighting a warning from Action Fraud after they reported that £4.5m was lost in Norfolk to investment fraud in 2024.

Their data shows that people aged 35-44 were more likely to be targeted for investment fraud, while those aged 55-64 suffered the greatest financial losses.

Investment fraud occurs when criminals approach individuals, often out of the blue, and persuade them to invest in schemes or products that are either worthless or entirely fictitious. Fraudsters may claim to offer opportunities in foreign exchange, gold and other valuable metals, overseas time-shares, or cryptocurrency, promising unrealistically high returns that far exceed normal market trends.

In 2024, Action Fraud received 25,843 reports related to investment fraud, with victims collectively losing £649,062,146. There were 235 reports in Norfolk specifically, with victims losing £4,527,803 in total. While the number of reports represents a 7 per cent decrease compared to 2023, the total financial loss saw a 13 per cent increase highlighting that fewer but potentially larger scams were in operation.

Cryptocurrency continued to be the most common asset fraudsters claimed to be investing in, accounting for 66 per cent of all reports - a 16 per cent increase from the previous year.

Action Fraud offer the following advice on what to look out for:

Being approached via social media: the use of social media platforms as an enabler was identified in 36 per cent of the reports, with WhatsApp being the most prevalent. If you are approached out of the blue by someone telling you they can make you guaranteed returns on an investment, block the number and don't respond. For example, on WhatsApp you can do this by pressing and holding the message bubble, selecting 'Report' and then following the instructions
Investment opportunities that mention cryptocurrency, trading or stocks and shares: cryptocurrency and trading (unspecified) alone made up 75 per cent of all commodity types mentioned in Action Fraud reports. These two categories hugely outweigh traditional investment in commodities like natural resources (oil and gas), energy, precious metals, alcohol and forex (foreign exchange) that were mentioned in fraud reports
An advert which uses a well-known celebrity: over £10m was lost in 2024 to fraudsters who convinced victims to invest by using an influential identity like Martin Lewis, Elon Musk or Jeremy Clarkson. AI-generated images and videos were produced which helped to promote the bogus investment schemes

How to protect yourself from investment fraud:

Investment opportunities: don't be rushed into making an investment. Remember, legitimate organisations will never pressure you into investing on the spot
Seek advice first: before making significant financial decisions, speak with trusted friends or family members, or seek professional independent advice
FCA register: use the Financial Conduct Authority's (FCA) register to check if the company is regulated by the FCA. If you deal with a firm (or individual) that isn't regulated, you may not be covered by the Financial Ombudsman Service (FOS) if things go wrong and you lose your money

For more information about how to invest safely, check out the FCA's ScamSmart website.

Scam Alert - Computer remote access scams - 7 April 2025

One of the most common scams reported to Action Fraud involves fraudsters connecting remotely to a victim's computer.

Remote Access scams will often begin with a browser pop-up saying that your computer is infected with a virus, or maybe a call claiming to be from a well-known tech company, computer software provider, telecoms or broadband suppliers.

The caller advises that there is a problem with the user's device or broadband equipment, often making claims about 'viruses', 'directory issues', 'criminals controlling your machine' and 'hackers accessing your router' and that they will be 'cutting off broadband access' or you will be 'unable to access the internet' if the recipient does not agree to immediate remedial work.

The caller will then then attempt to gain remote access to the computer or tablet. This could give them the opportunity to plant malicious software and apps on your device or access personal information held, including account log-in information and bank details, which can be used to commit fraud.

Victims can also end up being asked to pay for the 'fixes' the scammer has made to their device.

If these cold callers fail at the first contact they are known to try calling again repeatedly. Also where they have been successful in charging a fee the scammers have targeted people again telling them the 'problem' has returned.

Action Fraud offer the following advice to protect yourself from remote access scams:

A tech company, telecommunications provider, bank or service provider will never contact you out of the blue requesting remote access to your device
Only install software or grant remote access to your computer if you're asked by someone you know and trust, such as a friend or family member, and never as a result of an unsolicited call, browser pop up, or text message
Your bank will not ask you to reply to an email with personal information or details about your account. If you contact them, use a phone number/email address that you know to be true, rather than one sent to you in an email - it may be false
It is okay to reject, refuse or ignore requested. Only criminals will try to rush or panic you

If you think you may have been a victim of a remote access scam:

Protect your money by contacting your bank immediately on a different device from the one the scammer contacted you on
If you believe your laptop, PC, tablet or phone has been infected with a virus or some other type of malware, follow the guidance on recovering an infected device via the NCSC website
Report it to Action Fraud on 0300 123 2040 or via the Action Fraud website
If you are concerned about the security of your computer or tablet or to fix problems or issues with it we advise you to find a quality local business like a Norfolk Trusted Trader, you can search the Norfolk Trusted Trader Directory

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Telephone cold calls claiming to be 'bank security department' - 3 April 2025

We are warning residents about telephone calls which claim to be from 'bank security department'.

In a recent call reported to us the automated call stated, 'this is your bank security department', the call then said that 'two payments have been authorised on your bank account this morning, £199 to Amazon and £800 to international money transfer'. The message goes on to say that 'these transactions are unusual for your account and appear fraudulent' and that you can 'press 1 to authorise these transactions or press 2 to speak to a member of our staff'.

The wording of the call is designed to panic the call recipient into interacting with the message, if they do it is likely they will be connected to a call handler who will then attempt to gather personal and financial information which could in turn be used to commit further fraud on or with the account.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you are concerned about the security of a bank account or credit card contact your bank or service provider directly using the customer service number printed on the card, on a recent statement or via information available on their genuine website or app. Never use details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133.

Rogue Trader Alert - Doorstep cold callers offering to lay gravel - 2 April 2025

We are warning residents to be on their guard after received reports of cold callers offering to lay gravel.

In the first incident, a male was cold calling in the North Walsham area offering to lay gravel he claimed was 'left over' from 'a drainage job nearby'. The male was seen to be using a white Mercedes Sprinter tipper van.

In the second incident two males were cold calling in the East Winch area offering to lay 'free' gravel which they claimed was 'spare from the hospital' and that 'they didn't want to take it back with them'.

Often, when this approach is used, the cold caller will quote an initial price for the work, but once work has commenced the price will increase dramatically.

We advise:

Never deal with cold callers looking to do work on or around your property
Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
Never allow a cold caller access to your property, roof or garden even if they are offering to do tasks for free or a small fee
Never pay for work before it is completed
When looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and obtain a written quotation from them before starting the work

It is possible these doorstep cold callers could move on to other areas around Norfolk and could approach businesses as well as residential properties especially in rural areas.

Anyone sighting these cold callers in Norfolk or concerned about rogue trader activity in your community, please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999. Looking for a Trader you can Trust? We know just the people. Check out the Norfolk Trusted Trader directory to see our Trading Standards approved members and read feedback from their customers.

Cold Calling Alert - Doorstep cold callers offering roofing work - 1 April 2025

We are warning residents to be aware of doorstep cold callers offering to undertake roofing work.

This follows a report in the Overstrand area of a males cold calling at properties claiming they can see issues with roof tiles.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.

If you see cold callers operating in Norfolk, contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Information Alert - Avian Influenza confirmed, and controls put in place at a premises near Wymondham, Norfolk - 31 March 2025

Avian influenza H5N1 has been confirmed in commercial poultry at a premises near Wymondham, Norfolk.

A 3km Protection Zone and 10km Surveillance Zone have been put in place around the premises to limit the risk of the disease spreading.

Find details of the controls in place in the declaratory order which is available on the GOV.UK website.

We will be working with our colleagues from the Animal and Plant Health Agency to support local businesses and minimise the risk of the outbreak spreading.

The UK Health Security Agency (UKHSA) has said that avian influenza is mainly a disease of birds and the risk to the general public's health is very low.

The Food Standards Agency has said that on the basis of the current scientific evidence, avian influenza poses a very low food safety risk for UK consumers. Properly cooked poultry and poultry products, including eggs, are safe to eat.

Further information regarding the latest Avian Influenza situation in England is available from the GOV.UK website.

If you need advice on housing your birds, please contact us via our partners the Citizens Advice consumer helpline on 0808 223 1133.

Rogue Trader Alert - Doorstep cold callers offering house and garden maintenance - 31 March 2025

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering house and garden maintenance.

This follows an incident where a male cold called at a property in the East Harling area and asked the resident 'if they wanted the roof doing'. When this was declined the cold caller then asked about 'clearing the garden'.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way. When looking to have work done, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

We also believe these cold callers are delivering leaflets to properties offering a range of services and giving contact numbers but no further details about the business.

If you see cold callers operating in Norfolk, contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999 Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. Check out our Trading Standards approved members on our online directory and read genuine feedback from their customers.

Cold Calling Alert - Doorstep cold callers offering exterior cleaning - 28 March 2025

We are warning residents to be on their guard after receiving reports of cold callers offering property exterior cleaning.

This follows reports in the NR3 area of Norwich of males going door to door offering to undertake this type of work.

Our advice is never deal with doorstep cold callers which includes:

Never allowing a cold caller access to your property or gardens
Never agreeing to further visits from them or other people
Never agreeing to have work done on or around your property if approached in this way, no matter what claims or 'special offers' are made to try and persuade you

If you see cold callers operating in Norfolk, contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

Scam Alert - Be aware for fake QR codes - 27 March 2025

We are reminding residents to continue to be alert for fake QR codes.

Quick Response (QR) codes are the black and white patterned squares which when scanned with a smartphone take you to a linked website. These provide a quick way to find a website for information or access to services but can also be used by fraudsters looking to divert you into fraudulent versions of genuine sites.

In 2024 Action Fraud received 1,386 reports about QR scams.

One frequently reported use of fake QR codes is around paying for car parking. Reports from around the UK have been made of fake QR codes being applied to pay and display machines or on parking information signs with the QR codes leading to fraudulent websites including fake versions of well-known legitimate parking payment platforms.

The consumer group Which? offer the following checks you can take before using a QR code:

Look for evidence of tampering - can you see that they've been stuck over something? If in doubt, enter the website address manually.
Avoid using an app to scan QR codes because it can increase the risk of downloading malware or being redirected to a misleading advert. Most phones have a scanner built into the camera, so use this instead.
Preview the address before following it. When you scan a QR code, the address should come up before you're redirected to it.
Use a verified app store (Play Store or App Store) to download apps instead of using a QR code as the latter is less trustworthy and could lead to malware being downloaded to your device.
Avoid QR codes in emails as these could be used by scammers to disguise phishing links.
Check the display board in car parks to see how you can pay for parking

If you've lost money or provided financial information as a result of any potential scam, notify your bank immediately and report it to Action Fraud via their website or by calling 0300 123 2040

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Online surveys to receive high value items - 27 March 2025

We are warning residents about numerous fake emails circulating claiming 'you have been chosen' to receive a high value item in exchange for completing an online survey.

The emails, which are often branded to appear as if they come from well-known companies contain a link to the survey which it states is required to 'claim' your item.

Recent examples have included:

Emails claiming to be from Domino's Pizza offering an Ooni electric pizza oven
Emails claiming to be from Screwfix offering a Knipex backpack tool bag
Emails claiming to be from BT stating you have been 'selected as a valued winner' for an iPhone 16 pro
Emails claiming to be from Sainsbury's stating you are 'one of the lucky few who can claim' a '50 piece Schwartz spices set
Emails claiming to be from Aviva saying you can claim a 'Medicare Kit' as an 'exclusive prize'

Anyone following the links will be taken to a well-designed website carrying the same branding as the email which will attempt to gather personal and financial details as part of you claiming the non-existent prize.

If you receive this or any other suspicious email it can be reported to the National Cyber Security Centre by forwarding the email to report@phishing.gov.uk

You can also report scams to us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Rogue Trader Alert - Doorstep Cold Caller offering driveway cleaning - 26 March 2025

We are again warning residents to be aware of doorstep cold callers offering driveway cleaning.

This follows reports of cold callers in the Downham Market area approaching properties and in some cases starting work to clean a small area of the driveway before making contact with the homeowner and using the work they have undertaken to pressure them into agreeing for the rest of the drive to be cleaned.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never be pressured into agreeing to have work done, no matter what offers or claims the cold caller is making
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.
If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Trading Standards approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert - Telephone cold calls claiming to be from 'the council disrepair team' - 25 March 2025

We are warning residents about telephone calls which claim to be from 'the council disrepair team'.

This follows a report from a west Norfolk resident who received a call, when the resident asked the cold caller which council they were calling from and why they were calling the cold caller hung up.

We believe that the cold caller would have made claims regarding the safety of insulation within the property and would have gone on to attempt to make an appointment to visit the property for a 'free insulation check'.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133

Cold Calling Alert - Telephone cold calls asking about Life Insurance - 24 March 2025

We are warning residents with to be on their guard for telephone cold callers asking about Life Insurance.

This follows a report from a Norfolk resident who received a cold call during which the caller claimed he was 'calling on behalf of the NHS' and asked the call recipient some general questions about how they were. The caller then went on to ask, 'who is the provider of your life insurance', at this point the resident ended the call and reported the incident to us.

Our advice is always to be very wary of any approach made in a telephone cold call and never give or confirm any personal and financial information if approached in this manner.

If you need advice about telephone cold calling or have received a suspicious cold call contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Cold Calling Alert - Telephone cold calls regarding 'loft insulation' - 19 March 2025

We are warning residents about telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a call in which the cold caller stated that they 'needed to arrange a visit' to 'check insulation which had previously been installed'. The cold caller then made various claims about 'issues' with the insulation that has been installed and that costs of around £4,000 would have to be paid to correct the work.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

Cold Calling Alert - Doorstep Cold Callers offering roof cleaning - 19 March 2025

We are warning residents to be on their guard after receiving reports of cold callers offering roof cleaning.

This follows reports in the Coltishall area of males going door to door offering to undertake this work.

Our advice is never deal with doorstep cold callers which includes:

never allowing a cold caller access to your property or gardens
never agreeing to further visits from them or other people
never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

Cold Calling Alert - Further reports of Doorstep Cold Callers offering to purchase gold - 18 March 2024

We are again warning residents to be on their guard after receiving further reports from the Martham area of doorstep cold callers offering to purchase gold.

Our advice is never deal with anyone who cold calls at your property looking to purchase items.

Anyone sighting doorstep cold callers in Norfolk should contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 or Norfolk Constabulary via 101.

If you feel intimidated or sight doorstep cold callers and are concerned for vulnerable neighbours call 999

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/dpss

Scam Alert - Emails claiming 'your iCloud storage is full - 17 March 2025

We are warning residents about scam emails circulating claiming to be from Apple stating that 'your iCloud storage is full' and warning that 'your photos, videos and iCloud drive are no longer updated.. The emails, which are branded and designed to mimic genuine emails from Apple, go on to say that as part of a 'loyalty programme' you may be eligible to receive a free upgrade with a link to 'check if you are qualify'.

These emails are not genuine and anyone following the link will be taken to a phishing website which will attempt to gather personal, Apple ID account and financial information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

News Alert - Protect your online accounts - 17 March 2025

We are highlighting a warning from Action Fraud for people to look to protect their social media and email accounts.

Action Fraud data shows there was a rise of social media and email account hacking reported in 2024, with a total of 35,434 reports made to them, compared to 22,530 reports made in 2023. The most common motives for social media hacking were either investment fraud, ticket fraud or theft of the targeted account, reporting insights revealed.

In the reports made to Action Fraud, there were various different methods of hacking highlighted, these include:

On-platform chain hacking

This is when a fraudster gains control of an account and begins to impersonate the legitimate owner. The goal is to convince people to reveal authentication codes, including one-time passcodes, that are sent to them via text. Many victims of this type of hacking believe it's a friend messaging them, however the shared code was associated with their own account and the impersonator can now use it to access their account. Usually when an account is taken over, fraudsters monetise control of the account via the promotion of various fraudulent schemes, like fake tickets or crypto investment schemes, while impersonating the original account owner.

Leaked passwords and phishing

The other common method of hacking is when account details are gained via phishing scams, or the use of leaked information used from data breaches, such as leaked passwords. This becomes prevalent as people often use the same password for multiple accounts, so a leaked password from one website can leave many of their online accounts vulnerable to hacking.

What can you do to avoid being a victim?

2-step verification (2SV) will keep criminals out of your account - even if they know your password. Turning on 2SV gives your most important accounts an extra level of protection, especially your email and social media accounts. It can be turned on in a matter of minutes - time well spent to keep the fraudsters out.
Email and social media passwords should be strong and different to all of your other passwords. A good way to make sure your passwords are 'long enough and strong enough' is to combine three random words to create a unique password which is easy to remember.

You can report suspicious emails received by forwarding it to report@phishing.gov.uk You can also find out more about protecting yourself from fraud and scams on the Stop Think Fraud website.

Information Alert - Be aware of misleading adverts for eVisa - 14 March 2025

We have been made aware of misleading adverts and emails for services that charge to support individuals in applying for an eVisa.

In some cases these communications included claims that an expired Biometric Residence Permit (BRP) meant that they could lose their status, be fined, deported and lose access to healthcare.

Getting an eVisa is free and more information can be found on the Citizens Advice website or on the GOV.UK website

If you see any advert which you think it is misleading, you can report it to the Advertising Standards Authority via their online form

Scam Alert - Text messages claiming to be from CTSI - 13 March 2025

We are highlighting a warning issued by the Chartered Trading Standards Institute (CTSI) about text messages circulating which claim to be from CTSI.

The message makes claims about investments and the need to book an appointment to 'secure your options'.

CTSI states they have no involvement in investments and that this text is not being sent from CTSI.

If you receive this text message, or similar claiming to be from CTSI, you should report it to Action Fraud via their website or by calling 0300 123 2040.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Doorstep Cold Callers offering to purchase gold - 12 March 2024

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering to purchase gold.

This follows reports from the Mundesley and Winterton areas. In some cases residents reported initially receiving a hand delivered leaflet which was then followed later by a cold call, in others residents just received a cold call.

Our advice is never deal with anyone who cold calls at your property looking to purchase items.

Anyone sighting doorstep cold callers in Norfolk should contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 or Norfolk Constabulary via 101.

If you feel intimidated or sight doorstep cold callers and are concerned for vulnerable neighbours call 999.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Rogue Trader Alert - Doorstep Cold Caller claiming issues with properties' roof - 11 March 2025

We are warning residents to be aware of doorstep cold callers claiming they can see issues with roofs.

This follows an incident where a male cold called at a number of property in the Watton area, at one property telling the resident that he could 'see some loose tiles'. When the resident declined the offer the male said he would do the work for free, which the resident declined again and asked him to leave. The male was seen to leave in a small silver van with ladders on the roof rack.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert - Telephone cold calls claiming to be from 'O2' - 10 March 2025

We are warning residents about telephone calls which claim to be from 'O2'.

During the call the cold caller will claim that 'your recent O2 bill has not been paid' and that this is 'a final call to prevent disconnection'. The cold caller then attempts to gather personal, account and financial details.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you are concerned about the status of an account you hold contact the service provider directly using the Customer Service number via information available on their genuine website or app. Never use details provided in a cold call.

O2 provide further advice for their customers about scams on their website.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133.

Scam Alert - Emails claiming to be from Apple - 7 March 2025

We are warning residents about scam emails circulating claiming to be from Apple stating that 'your account has been disabled as a result of violating our policy and terms of service'. The emails, which are branded and designed to mimic genuine emails from Apple, go on to say that you must verify your Apple ID via a link included in the text 'within 48 hours' or your account 'will be terminated'.

These emails are not genuine and anyone following the link will be taken to a phishing website which will attempt to gather personal, Apple ID account and financial information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

News Alert - Free electric blanket safety testing events being held in Norfolk from 10 to 13 March - 6 March 2025

We are reminding residents that we are holding a series of free electric blanket safety testing events across Norfolk next week.
Bring your blanket - or that of your family member, friend or neighbour, along to one of these events at libraries across the county to be tested free of charge.

You will also get the chance to speak to our friendly staff from Norfolk County Council Trading Standards and Norfolk Fire and Rescue Service about product safety, fire safety in the home and how best to protect you and your loved ones from scams.

Monday 10 March

10.30am-12.30pm Cromer Library
2.30-4.30pm Gorleston Library

Tuesday 11 March

10am-noon Thetford Library
2-4pm Wymondham Library

Wednesday 12 March

10am-noon Hunstanton Library
2-4pm Dereham Library

Thursday 13 March

10am-noon Norfolk and Norwich Millennium Library (The Forum)
2-4pm Diss Library

Find more information on electric blanket safety.

Scam Alert - Fake parcel delivery messages - 5 March 2025

We are again warning residents about messages claiming to relate to a parcel delivery which state they are unable to deliver the item or that you have missed the delivery.

Recent examples have included text messages which claims to be a 'Royal Mail Parcel Notification' and states 'Dear Customer. We regret to inform you that your Royal Mail parcel cannot be delivered due to missing or damaged address information'.

The message goes on to provide a link to 'ensure prompt delivery' by updating your details.

Anyone clicking on these links will be taken to fake website made to look like the genuine ones, with the same branding, layout, and font choices. These sites have been built by criminals and are used to gather personal and financial information or take the required 'payments'.

If you receive a suspicious parcel delivery message do not click on any links.

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website.

Suspicious or scam emails can be reported by forwarding the message to report@phishing.gov.uk.

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133.