Consumer scam alerts

You can report scams to our partners, the Citizens Advice consumer helpline, online on the Citizens Advice website (opens new window) or by calling 0808 223 1133 (freephone), or you can report a scam to Action Fraud, the UK national fraud office using their online fraud reporting tool or by calling 0300 123 2040.

Follow us on social media: Facebook - Norfolk County Council Trading Standards and Twitter - Norfolk County Council Trading Standards
The Citizens Advice website has information about common consumer scams to look out for
Chartered Trading Standards Institute list the latest product recalls on their website
The Food Standards Agency lists the latest food safety alerts here

Scam Alert - Text messages claiming to relate to 'UK Government living expenses' - 17 October 2024

We are again warning residents about text messages circulating which claim to be notifications regarding 'living expenses'.

Recent examples have included messages that state:

'Due to the cancellation of heating subsidies this winter' the UK Government has 'decided to provide subsidies in the form of living expenses'
'The UK Government will begin distributing living expenses to help you through the winter' and that 'receiving this information proves that you are eligible to apply'

The messages then claim that you have a short time window to 'update your information' via a link in the message and claim your payment.

These messages are not genuine and anyone following the link will be taken to a website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad

Take a note of the number that sent you the message
Press and hold on the message bubble
Tap More
Select the message or messages you want to forward
Tap the arrow on the bottom right of your screen
Input 7726 and send

Android

Take a note of the number that sent you the message
Enter the conversation then press and hold on the message bubble
Tap on the three vertical dots on the top right of your screen
Tap Forward
Input 7726 and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert - Website and Facebook page claiming to be offering NHS dental places in the Hellesdon area - 16 October 2024

We have been made aware of a website and Facebook page which is purporting to be offering NHS dental places at a new dental practice in the Hellesdon area of Norwich.

We are currently looking into this and so far have been unable to identify any business connected to the address given on the website and Facebook page that are currently or are planning to offer these services from this location.

We are also aware that some people have been asked to pay £20 'refundable deposits' to register. The NHS.UK website states 'Your dentist should not charge you a deposit before any assessment of your treatment needs has been carried out'. Find further information on NHS Dentists on the NHS.UK website.

As always, we advise that you should exercise caution when dealing with unknown or new entities especially when they are asking for personal and financial information.

If it has initially come to your attention on Facebook don't just look at the post. Look at the page history, and the other posts on the page. Does it look genuine?

Take some time to check out websites, is there a contact number? Is any address given actually connected to the business? What are others saying online about the business?

If you think you have interacted with any scam messages and provided scammers with your financial details you should contact your bank or credit card provider immediately on a number you know to be correct, such as the one on the back of your card.

You can report adverts on social media you believe are a scam by selecting the three-dot menu in the top right corner of the posting and pressing 'report'.

You can also report suspicious social media posts or websites which you suspect are scams to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Fake bank emails and text messages - 15 October 2024

We are warning residents to continue to be alert for fake communications claiming to be from banks. Scammers will frequently send messages claiming that changes are needed or are about to be made to bank accounts or that payments, often for large amounts of money, are about to be made.

These messages, often designed to mimic genuine communications using the same layouts, colours and logos, are designed to panic the recipient into thinking they need to make immediate contact with their bank, with a link or contact route given in the message.

Recent examples have included:

Emails claiming to be from Lloyds Bank stating that 'we're changing the way we look' and that 'you'll notice some of our emails look new and some the same' with the email going on to say 'Don't worry they are both from us'. The email also claims that 'we might use your first name and sometimes send you links that go straight to our app'. The email then provides a link to 'reauthenticate' your information
Emails claiming to be from NatWest stating that 'this week we're revamping the security system from top to bottom' before going on to state that 'prior online banking information is no longer active, so we respectfully ask that you change your details'. The email then provides a link to continue
Text messages claiming to be from Nationwide stating that a large payment at 'Selfridges declined' and instructing the recipient to 'Call us now' on an 0203 number quoted

Anyone following the links will be taken to a website which will attempt to gather personal, account and financial details.

Anyone calling the number will be connected to a fake call handler who will attempt to gather personal and financial information which can then be used to commit further frauds on the account.

Our advice is always to be wary of claims made in unexpected approaches and never click on links, open attachments or contact numbers given if approached in this way.

If you are concerned about the security of a bank account contact your bank directly using the Customer Service number printed on your card, on a recent statement or via information available on their genuine website or app. Never use details provided in an email, text message or cold call.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can report any suspicious text messages received by forwarding the message free of charge to 7726.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert - Avian Influenza - 15 October 2024

Avian Influenza continues to be found in wild birds in Great Britain and across Europe with outbreaks occurring in poultry and other captive birds in several countries in Europe.

By reporting dead wild birds, you are helping the Animal and Plant Health Agency understand:

The risk to different species groups of wild birds
The risk posed to poultry & other captive birds
The risk of overspill into wild mammals

If you spot dead wild birds in Great Britain, use the GOV.UK online service to report it or call the Defra helpline on 03459 33 55 77.

Reports are triaged and not all birds will be collected. Wild birds are susceptible to a range of diseases and injuries and most dead birds will not have been infected with avian influenza.

Remember:

Do not pick up or touch dead or sick wild birds
Do not touch wild bird feathers or surfaces contaminated with wild bird droppings
If you keep poultry or other birds, wash your hands, clean and disinfect your footwear before tending to your birds

Cold Calling Alert - Doorstep Cold Callers offering house and garden maintenance - 11 October 2024

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Long Stratton area offering to undertake garden or home maintenance work.

Our advice is never deal with doorstep cold callers which includes:

Never allowing a cold caller access to your property or gardens
Never agreeing to further visits from them or other people
Never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory of businesses approved by Trading Standards and read feedback from their customers visit the Norfolk Trusted Trader website.

Information Alert - Home Repairs or Improvements? Make sure you #CHECK - 11 October 2024

If you looking to have work done on or around your property our advice is always to only use reputable traders you have chosen yourself.

In a recent incident a Norfolk resident placed an advert for some roofing work on an online site that shares these details allowing traders to respond. The resident received a response from a trader who offered to attend. Once at the property the trader then used several 'pressure selling' style techniques to attempt to persuade the resident that a range of additional work was needed, with the trader pushing to start work straight away.

When planning work remember to think #CHECK when choosing a tradesman or business for the job:

Compare - Speak with multiple tradespeople to compare. Get at least three quotes. Check with friends and family for recommendations or search for a Norfolk Trusted Trader. Norfolk Trusted Trader is the only trader scheme from Norfolk County Council with members who have been Trading Standards Approved, helping you to choose with confidence and supporting quality local businesses. Take your time, legitimate traders will not rush you to make a decision
History - Ask for the traders' references, recommendations and reviews and make sure you check them out
Establish the details - What work will be carried out? When will it start? Who will be doing the work? How much will it cost? Remember that a quote is more binding than an estimate
Contract - Ensure everything is recorded and ask for a contract for the work
Keep all the paperwork - This may be needed should anything go wrong

Scam Alert - Text messages claiming to relate to 'British Government living expenses subsidy scheme' - 10 October 2024

We are warning residents about text messages circulating which claim to be notification regarding a 'British Government living expenses subsidy scheme'.

The message claims that 'we will issue your living expenses in 2023-2024' and states that you 'if you fail to update your information, we will consider you to have given up receiving it'. The message then provides a link to 'update your details'.

These messages are not genuine and anyone following the link will be taken to a website which will look to gather personal and financial information.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad

Take a note of the number that sent you the message
Press and hold on the message bubble
Tap More
Select the message or messages you want to forward
Tap the arrow on the bottom right of your screen
Input 7726 and send

Android

Take a note of the number that sent you the message
Enter the conversation then press and hold on the message bubble
Tap on the three vertical dots on the top right of your screen
Tap Forward
Input 7726 and send

If you are unable to forward a suspicious message, you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

News Alert - Urgent allergy advice: Mustard ingredients contaminated with peanuts - 9 October 2024

We previously highlighted an 'Urgent Allergy Advice' alert from the Food Standards Agency (FSA) for consumers on 23 September 2024 which is available below.

Since this original alert, the FSA have added further products which are affected by the recall. Find the current list of recalled products on the FSA website.

Cold Calling Alert - Flyers offering roofing work - 9 October 2024

We are warning residents to be on their guard after receiving reports of flyers being hand delivered offering roofing work in the Fakenham area.

The flyers claim to offer a range of services and give a contact number but no further details about the business.

Our advice when looking to have work done on or around your property is only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible doorstep cold caller activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Scam Alert - Text messages claiming to be from Vodafone - 7 October 2024

We are warning residents who are Vodafone customers to be alert for scam text messages that are continuing to circulate.

The messages claim that you have 'Vodafone points' that will expire 'today' with the message providing a link to 'redeem them immediately'.

These messages are not from Vodafone and anyone following the link will be taken to a website which will attempt to gather personal, account and financial details.

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website.

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately on a number you know to be correct, such as the one on the back of your bank card.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Fake parcel delivery text messages - 4 October 2024

We are continuing to warn residents about text messages claiming to be from parcel delivery companies stating they are unable to deliver an item.

Recent examples have included messages claiming to be from Royal Mail stating they are 'unable to deliver your package due to an incorrect delivery address'.

The message goes on to say that the that the item had been 'returned to their depot' and provided a link in the message to 'complete the Royal Mail form'.
These messages are sent by criminals who have created fake websites to look like the genuine ones, with the same branding, layout, and font choices. These are used to gather personal and financial information or take payments.

If you receive one of these messages do not click on any links.

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website.

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133.

Cold Calling Alert - Cold calls regarding spray foam insulation removal - 4 October 2024

We are warning residents to be wary of cold callers pressuring them to pay to have spray foam insulation removed.

Over the past few months we have noticed a rise in complaints about cold callers offering to remove the insulation, these have included telephone and doorstep cold calls as well as leaflets offering these services being delivered to properties.

These companies often claim that the insulation that was put in was incorrect and will cause problems with insurance, damp and future house sales or mortgages.

Frequently, they will highlight that the original company that installed the insulation has ceased trading, and this 'new' company will state they are there to assist the resident by removing the insulation - for a price.

While spray foam does lead to problems if applied incorrectly or on a property that isn't appropriate, it is important that consumers are aware that these 'new' companies are not always legitimate.

Do your own research before agreeing to any further work and seek an independent expert opinion on whether it needs to be removed.

Find a consumer guide for spray foam on the Royal Institution of Chartered Surveyors (RICS) website. The website also allows you to search for a qualified, professional surveyor in your area.

If you need advice about cold calling or have agreed to a visit during a cold call, contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Text messages claiming you have received a parking fine - 03 October 2024

We are again warning residents about a number of text messages circulating which claim to be notification of a 'Parking Penalty Charge Notice'.

Recent reports have included messages stating that the fine has been issued by the 'DVSA', some that claim that the message is a 'final contact before court action', and others that require the recipient to 'enter their license plate in the link' for more information on the 'parking fine'.

These messages are not genuine and anyone following the link in the message will be taken to a fake but very convincing copy of the official government website, complete with accurate logos, branding and font. The page asks for personal and payment information including your name, email, phone number and home address to pay the fine.

DVSA have made further information available on the GOV.UK website, they have also stated that 'DVSA does not issue or deal with parking fines'.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad

Take a note of the number that sent you the message
Press and hold on the message bubble
Tap More
Select the message or messages you want to forward
Tap the arrow on the bottom right of your screen
Input 7726 and send

Android:

Take a note of the number that sent you the message
Enter the conversation then press and hold on the message bubble
Tap on the three vertical dots on the top right of your screen
Tap Forward
Input 7726 and send.

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Fraudulent Universal Credit app - 02 October 2024

We've been made aware of a fraudulent Universal Credit app that offers features like applying for advance payments, viewing statements and making account changes.

The Department for Work and Pensions (DWP) has confirmed that there is NO official app for managing Universal Credit.

If you have downloaded the app, which looks authentic both in branding and content, please delete it immediately.

Universal Credit can only be accessed via the GOV.UK website.

Scam Alert - Emails claiming to be from the 'AA' - 02 October 2024

We are highlighting a warning from Action Fraud after they received over 8,000 reports of emails claiming to be from the AA stating that 'you have won an AA Car Emergency Kit'. The email contains a link to 'claim your kit now' to claim the item.

Anyone following the link will be taken to a phishing website which will attempt to gather personal and financial information to claim the fictional offer.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep Cold Callers claiming issues with properties' roof - 01 October 2024

We are again warning residents to be aware of doorstep cold callers claiming they can see issues with roofs.

This follows an incident in the Terrington St. Clement area where two males cold called at a property claiming that they 'could see a broken tile' on the roof which they could fix for £10.

Once on the roof one of the males started to remove a number of tiles at which point they returned to the resident saying that further work was needed and that they would require '£5,500 for the job'.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Cold Calling Alert - Doorstep Cold Callers in the Weeting area - 30 September 2024

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Weeting area offering 'home improvements' work.

Our advice is never deal with doorstep cold callers which includes:

never allowing a cold caller access to your property or gardens
never agreeing to further visits from them or other people
never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you.

Anyone sighting cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory of Trading Standards Approved members and read feedback from their customers visit the Norfolk Trusted Trader website

Scam Alert - Telephone cold calls claiming to be from the 'FCA' - 27 September 2024

We are again warning residents after receiving reports of telephone calls which claim to be from the Financial Conduct Authority (FCA) making claims about 'suspicious transactions' on your bank account.

In a recent incident the cold caller detailed a number of transactions they claimed would be made unless the call recipient confirmed a number of financial details including their PIN number.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you are concerned about the security of a bank account or credit card contact your bank or service provider directly using the Customer Service number printed on the card, on a recent statement or via information available on their genuine website or app. Never use details provided in a cold call.

The FCA also advise if you receive a suspicious call claiming to be from them hang up and then after waiting 5 minutes or using another phone contact the FCA on 0800 111 6768 to check if the call is genuine.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133

Scam Alert - Fake antivirus software emails - 27 September 2024

We are warning residents about emails claiming to be about antivirus software.

The consumer group Which? have reported a recent increase in the number of these emails circulating with the majority claiming that your antivirus software has run out leaving your device open to malware and online attacks.

Recent examples, which have claimed to be from AVG and McAfee, include:

Renewals offered with 80% or 90% discounts if you renew via an embedded QR code or link in the text within a short time period
Notification of 'your completed renewal' with a price quoted of several hundred pounds. The email goes on to offer a phone number 'if you didn't authorise this payment'

If you receive these or similar emails do not click on any links or call any numbers quoted. Anyone who does is likely to be taken to a website, or asked by the call handler, to reveal personal and financial information which could be used to commit further scams or persuaded to download malicious software.

If you do receive an email from a company you have an account with, contact them directly on a trusted number, on a genuine App or log into your online account to verify the information in the email.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133.

Scam Alert - Fake Christmas craft fair adverts - 26 September 2024

We are warning small businesses and crafters about fake Craft Fair adverts which are appearing on Facebook community groups ahead of the Christmas Fair season.

The posts advertise a fictional craft fayre, fair or similar event which claims to be held at a local hall. The organiser calls out for stall holders to sign up and pay a sum of money to them. In reality there is no event, and the fraudster is hoping people will send them a stall holders pitch fee.

Our advice is to do your homework before booking into any events and make sure the person advertising such events is a genuine organiser. Call the venue first and double check the event before parting with any money.

Other red flags to look out for are:

The venue not tagged into posts
Requests people to send a private message
Requests a 'friends and family' payment via PayPal
No event advertised on the venue's page

If you spot an advert on social media and think it may be a scam, please report it to the admin of the page that you see them on so that they can be removed straight away.

News Alert - Reminder to bird keepers that new registration requirements commence in one week - 24 September 2024

We are reminding all bird keepers in England and Wales with flocks of less than 50 that they only have one week to register their birds ahead of the legal deadline on 1 October 2024.

These new measures are designed to better protect the poultry sector from future avian influenza outbreaks and require all bird keepers, regardless of the size of their flock to register their birds. Previously only keepers of 50 or more birds were required to register.

This will help to manage potential disease outbreaks, such as avian influenza and Newcastle disease, and limit any spread. The information on the register will also be used to identify all bird keepers in disease control zones, allowing for more effective surveillance, so that zones can be lifted at the earliest possible opportunity and trade can resume more quickly following an outbreak of avian disease in Great Britain.

Complete registration as a keeper on the GOV.UK website.

The new rules cover owners of backyard flocks, birds of prey and pigeon fanciers, but do not affect caged pet birds (excluding any poultry species) kept entirely inside a domestic dwelling, such as a parrot, canary or budgie, which never leaves the property other than to visit a vet or another short-term period.

Keepers will also be legally required to update their information on an annual basis.

If you have a CPH and are already registered you do not need to re-register.

Find further information on the registration of birds on the GOV.UK website.

Scam Alert - Text messages claiming to relate to 'Jobseeker's Allowance' - 24 September 2024

We are warning residents about text messages circulating which claim to be notification regarding Jobseekers Allowance (JSA).

The message claims that 'the Jobseeker's Allowance you applied for has been approved' and states that you need to 'confirm your personal information and bank account within 24 hours' via a link in the message.

These messages are not genuine and anyone following the link will be taken to a fake but very convincing copy of the official government website, complete with accurate logos, branding and font.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726.

To forward a text message follow these steps:

iPhone or iPad

Take a note of the number that sent you the message
Press and hold on the message bubble
Tap More
Select the message or messages you want to forward
Tap the arrow on the bottom right of your screen
Input 7726 and send

Android

Take a note of the number that sent you the message
Enter the conversation then press and hold on the message bubble
Tap on the three vertical dots on the top right of your screen
Tap Forward
Input 7726 and send

If you are unable to forward a suspicious message you can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert - Bluetongue virus update - 23 September 2024

Following the identification of further bluetongue BTV-3 cases close to the edge of the Restricted Zones (RZs), the RZ has now been extended. The new RZ now covers all of Norfolk, Suffolk, Essex, Kent, East Sussex, Lincolnshire, Cambridgeshire, Bedfordshire, Hertfordshire, Greater London, Surrey and West Sussex.

Keepers of cattle, sheep, camelids and other ruminants must remain vigilant, report any suspicion of bluetongue immediately and follow the restrictions on animal and germinal product movements that apply. Animals must only be moved where it's absolutely necessary.

An interactive map showing the current Restricted Zone is available on the Animal and Plant Health Agency (APHA) website.

Further news, information and guidance for livestock keepers, including how to spot and report the disease is available on the GOV.UK website.

News Alert - Urgent Allergy Advice: Mustard ingredients contaminated with Peanuts - 23 September 2024

We are highlighting an 'Urgent Allergy Advice' alert from the Food Standards Agency (FSA) for consumers.

The FSA is advising people who have a peanut allergy to avoid consuming foods that contain or may contain mustard, mustard powder or mustard flour because they may have been contaminated with peanuts.

These mustard ingredients can also be found in food such as dips, sauces, salads and pre-packed sandwiches.

The FSA is urgently working with the relevant Local Authorities, individual businesses and industry to identify which products may be affected.

We have traced the contaminated mustard ingredients to a producer in India called GT Agro Industries and have identified one company who has supplied these ingredients for use in UK food. There is no evidence other suppliers are affected so far.

As we try to identify the individual products which may have been contaminated with these mustard ingredients and, because of the severity of some allergic reactions to peanuts, we are taking a precautionary approach so that people with a peanut allergy have up to date information about the potential risk and can take action to keep themselves safe. If mustard is present in a food, it should be labelled in bold on the packet because it is an allergen itself. If there is a risk that mustard could be unintentionally present in food there will be a 'may contain' label for mustard. If you are eating out, please ask the cafe or restaurant staff if any of their products contain mustard - by law, food businesses must provide this information to customers.

When we find an individual product is affected, we will issue a specific allergy alert on our website. The UK company affected, FGS Ingredients Ltd, has advised their customers to remove from sale products containing the contaminated mustard ingredients.

We have asked industry to review their food supply systems and remove from sale any products that may have contaminated mustard ingredients.

The FSA have the current list of recalled products available on their website.

Safety Alert - Water beads - 20 September 2024

The Office for Product Safety and Standards (OPSS) has issued a Safety Alert to warn of the risks that water beads can pose to children and vulnerable adults. This follows action taken by OPSS to remove unsafe products from the market.

Water beads should be kept away from young children, under 5 years of age
They should only be used by older children under close supervision of an adult
If you possess water beads, always store them out of sight and reach of children

The Safety Alert advises that water beads should be kept away from young children, under 5 years of age, and only used with older children or vulnerable adults under close supervision.

Water beads are beads that can expand up to 400 times their original size when exposed to liquid. They are marketed for various purposes, including for use as toys, in crafting, as home decor or in floristry. They are sold under a variety of names including, but not limited to, jelly balls, water balls, sensory beads or water crystals.

When swallowed, water beads expand and can block the gastrointestinal passage which can then require surgery. The beads can also cause choking and have harmed children in the UK, with reports linking them to deaths overseas. Water beads can be difficult to detect and do not show up in x-ray.

If it is suspected that a water bead has been swallowed, medical help should be sought immediately.

Find the full safety alert regarding water beads on the GOV.UK website.

If you believe you have purchased an unsafe product, you can report it to us by contacting our partners the Citizen's Advice Consumer Service on 0808 223 1133.

Cold Calling Alert - Doorstep Cold Callers offering roof cleaning - 20 September 2024

We are warning residents to be on their guard after receiving reports of cold callers offering roof cleaning.

This follows a report in the East Harling area of males going door to door offering to undertake this work.

Our advice is never deal with doorstep cold callers which includes:

Never allowing a cold caller access to your property or gardens
Never agreeing to further visits from them or other people
Never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

Cold Calling Alert - Flyers offering 'Home Improvement' work - 19 September 2024

We are warning residents to be on their guard after receiving reports of flyers being hand delivered offering 'Home Improvements' in the Wroxham area.

The flyers claim to offer a range of services and gives a contact number but no further details about the business.

Our advice when looking to have work done on or around your property is only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible doorstep cold caller activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Rogue Trader Alert - Doorstep Cold Callers claiming issues with properties' roof - 17 September 2024

We are warning residents to be aware of doorstep cold callers claiming they can see issues with roofs.

This follows an incident in the Hopton area where a male cold called at a several property claiming that they were 'working around the corner' before stating he could see issues with roof tiles on the properties' roof.

The male was seen to seen to return to a sign written white Ford Transit van which was carrying a number of ladders on its roof.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

News Alert - Reminder to bird keepers that new registration requirements commence in two weeks - 17 September 2024

We are reminding all bird keepers in England and Wales with flocks of less than 50 that they have two weeks to register their birds ahead of the legal deadline on 1 October 2024.

By registering their birds, keepers will ensure they receive important updates relevant to them, such as on any local avian disease outbreaks and information on biosecurity rules to help protect their flocks.
This will help to manage potential disease outbreaks, such as avian influenza and Newcastle disease, and limit any spread. The information on the register will also be used to identify all bird keepers in disease control zones, allowing for more effective surveillance, so that zones can be lifted at the earliest possible opportunity and trade can resume more quickly following an outbreak of avian disease in Great Britain.

Keepers will also be legally required to update their information on an annual basis.

If you have a CPH and are already registered you do not need to re-register

Find out more about registration rules for poultry and other captive birds on the GOV.UK website.

Scam Alert - Emails claiming to be from 'Spotify' - 16 September 2024

We are warning Spotify customers about a number of scam emails circulating claiming your subscription has or is about to expire but offering you '90 days free' if you extend your membership now.

The emails, which are sent using Spotify logos and imagery, provide a link to 'Extend now', anyone following the link will be taken to a fake version of the Spotify website which will attempt to gather personal and financial details.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Telephone cold calls claiming to be from 'BT' - 13 September 2024

We are warning residents after receiving reports of telephone calls during which the caller claimed to be calling from 'BT' about 'your internet connection'. The cold caller then attempted to gather personal and financial details from the resident.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133.

Scam Alert - Emails claiming to be from PayPal - 12 September 2024

We are warning residents about fake PayPal emails circulating which claim payment for a high value item has been made on your account.

The email then offers a contact number to 'call us immediately' to block this transaction if it 'was not you'.

This email is not genuine and is designed to panic the recipient into contacting the number provided on which attempts will be made by scammers to gather personal, financial and account details.

PayPal provide useful information on common email scams and advice on how to avoid them. Visit common email scams on the Paypal website.

If you have received a suspicious email which could be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 0808 223 1133

Scam Alert - Text messages claiming you have received a parking fine - 11 September 2024

We are warning residents about a number of text messages circulating which claim to be notification of a 'Parking Penalty Charge Notice'.

The message, which claims the fine has been issued by 'a local council' states you have 14 days to pay, or the fine will increase by 50% with payment to be made via a link included in the message.

These messages are not genuine and anyone following the link will be taken to a fake but very convincing copy of the official government website, complete with accurate logos, branding and font. The page asks for personal and payment information including your name, email, phone number and home address to pay the fine.

If you receive this or any other suspicious text messages you can report them by forwarding the message free of charge to 7726

To forward a text message follow these steps:

iPhone or iPad:

Take a note of the number that sent you the message
Press and hold on the message bubble
Tap More
Select the message or messages you want to forward
Tap the arrow on the bottom right of your screen
Input 7726 and send

Android:

Take a note of the number that sent you the message
Enter the conversation then press and hold on the message bubble
Tap on the three vertical dots on the top right of your screen
Tap Forward
Input 7726 and send.

You can also report suspicious text messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

News Alert -Gas Safety Week - Every check counts- 9 September 2024

We are happy to be supporting Gas Safety Week 2024, taking place 9-15 September.

Gas Safety Week is an annual safety week to raise awareness of gas safety and the importance of taking care of your gas appliances. It is coordinated by Gas Safe Register, the official list of gas engineers who are legally allowed to work on gas. The theme this year is Checking—Every Check Counts.

Badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions, and carbon monoxide (CO) poisoning. CO is a highly poisonous gas that can kill quickly and without warning, as you cannot see it, taste it, or smell it.

By taking care of your gas appliances properly you are taking care of your home and your loved ones. No matter how big or small every check counts.

Here is a guide to some simple checks that you can do at home:

Check that you've had an annual gas safety check. Gas appliances should be safety checked once a year and serviced regularly by a Gas Safe registered engineer. Tenants, make sure your landlord arranges this.
Check your engineer is Gas Safe registered. Always use a Gas Safe registered engineer and ensure they're qualified for the work that needs doing via the Gas Safe Register website and the engineer's ID card.
Check for warning signs that could indicate your gas appliances are not working correctly. Signs may include lazy yellow/orange flames instead of crisp blue ones, black marks on or around the appliance, a pilot light that keeps going out, too much condensation in the room, or error messages on the appliance's control panel.
Check that vents or flues are not blocked.Vents and flues are there to ensure your gas appliances work safely. Blocking them could prevent this.
Check your knowledge. Remember the six main symptoms of carbon monoxide poisoning: headaches, dizziness, breathlessness, nausea, collapse, and loss of consciousness.
Check your carbon monoxide (CO) alarm. Regular testing ensures that alarms are operational and capable of alerting you to the presence of deadly CO. Also, check they are marked to standards EN50291 and still in date (if applicable).
Check before doing DIY. Before drilling or hammering, check that there is no risk of hitting a gas pipe.Never DIY on a gas appliance; if you suspect there is something wrong with your appliance or it is not working correctly, call a Gas Safe registered engineer. You can find one at GasSafeRegister.co.uk or call 0800 408 5500.

For gas safety advice and to find or check an engineer visit the Gas Safe Register website at GasSafeRegister.co.uk. Alternatively, call the free helpline on 0800 408 5500.

We also have many gas engineers who are Trading Standards Approved as part of their Norfolk Trusted Trader membership. Find a member near you on our online directory

Scam Alert - Emails offering 'People's Keto Gummies' - 6 September 2024

We are highlighting a warning from Action Fraud after they received reports of scam emails circulating promoting fat burning gummies.

The emails claim that 'People's Keto Gummies will support burning fat for energy instead of carbohydrates' with a link in the message titled 'release fat stores'.

Anyone following the link will be taken to a phishing website designed to steal personal and financial information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Rogue Trader Alert - Doorstep Cold Callers offering to cut trees and hedges - 6 September 2024

We are warning residents to be on their guard after receiving reports of a male doorstep cold calling in the Wymondham area offering to undertake tree and hedge work.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.
When looking to have work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. Check out our Trading Standards Approved members on our online directory and read genuine feedback from their customers

Scam Alert - Fake parcel delivery text messages - 5 September 2024

We are again warning residents about text messages claiming to be from parcel delivery companies stating they are unable to deliver an item.

Recent examples have included messages claiming to be from EVRI stating they are 'unable to deliver your package' as 'the delivery address is not clear'.

The message goes on to say that the recipient needs to 'confirm their address' within 12 hours via a link in the message to enable redelivery.

These messages are sent by criminals who have created fake websites to look like the genuine ones, with the same branding, layout, and font choices. These are used to gather personal and financial information or take payments.

If you receive one of these messages do not click on any links.

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service, and how to report scam text messages from your device, is available on the Ofcom website.

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep Cold Callers offering garden work - 03 September 2024

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering garden work.

This follows a recent incident in the Attleborough area where a male cold called at a property offering to undertake garden clearance work. The male was seen to return to a silver Ford Ranger pickup.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? We know just the people. Check out the Norfolk Trusted Trader directory to see our Trading Standards approved members and read feedback from their customers.

Information Alert - Bluetongue virus update - 02 September 2024

Further cases of Bluetongue BTV3 have been confirmed in Norfolk and Suffolk in both sheep and cattle.

Due to evidence of local transmission, the existing Temporary Control Zone (TCZ) has been revoked and a Restricted Zone has been put in place around the counties of Norfolk and Suffolk.

Keepers of cattle, sheep, camelids and other ruminants must remain vigilant and follow the restrictions on animal and germinal product movements that apply

An interactive map showing the current Restricted Zone is available on the Animal and Plant Health Agency (APHA) website.

Further news, information and guidance for livestock keepers, including how to spot and report the bluetongue disease is available on the GOV.UK website.

News Alert - Battery warning after Norfolk house fire - 2 September 2024

Residents across Norfolk are being reminded of the importance of buying lithium-ion batteries for a range of everyday devices only from reputable and safe retailers, to ensure they meet UK safety standards and aren't a fire risk.

Norfolk Fire & Rescue Service and Norfolk County Council's Trading Standards team is investigating a house fire which is believed to have been started by a battery which was charging.

The occupants of the house in Bowthorpe managed to escape the fire on Tuesday 27th August, and a subsequent fire investigation has concluded that the fire started with the battery, purchased from an online retailer, and charger.

Trading Standards are currently working with fire investigators and the householder to find out more about the retailer and exact battery and charger involved.

Lithium-ion batteries are found in a range of devices including; mobile phones, tablets, laptops, mobility scooters, e-bikes, e-scooters, e-cigarettes and hover boards.

We are reminding residents to only buy lithium-ion batteries and chargers from reputable retailers and check for signs that something isn't right, which may include batteries giving off an unusual smell, bulging out of shape or overheating. Other tips to help keep you safe in the home are:

Only charging batteries when you are at home and while you are awake
Charging devices and batteries on a solid flat surface
Ensuring batteries and chargers meet UK safety standards
Charging in a location that does not block your emergency exits, should a fire occur
Using the charger that came with the battery and if you need a replacement charger or battery, only buying it from a supplier recommended by the device manufacturer
If your battery, charger or device is smoking, turn it off if safe to do so. If you see a fire, leave the room shut doors and get out of the property and then call 999

Find out more about how to stay safe with lithium batteries on the Norfolk Fire and Rescue web pages.

If you believe you have a sub-standard product, you can report a problem with a trader or a product to us by contacting our partners the Citizen's Advice Consumer Service on 0808 223 1133.

Scam Alert - Investment Scams - 30 August 2024

We are reminding residents to continue to be alert for contacts offering investment opportunities.

Investment scams can often be difficult to spot as scammers will design them to look like genuine investments. Initial contacts will often be by email or telephone cold call and will claim to be from well-known financial organisations like high street or investments banks.

Common investment scams include savings bonds, fake shares, cryptocurrencies, gemstones, and fine wines.

Scammers also frequently make posts or place paid for adverts often linking to fake news articles which claim that the celebrity or well-known 'media expert' named is promoting online investments after making large amounts of money from doing so themselves.

These post and adverts are placed attempting to lure people into making contact so they can be encouraged to invest in these investment scams.

In reality, the celebrities used in these investment scams have nothing to do with the fraudsters and their image and status are being used without their permission or endorsement. Any money handed over is likely to end up in the hands of cyber criminals with little or no possibility of you ever recovering it.

Protect yourself

Be very sceptical about emails, cold calls or online adverts from companies offering shares and other investments - especially if they're offering higher returns or are 'guaranteed' or 'risk-free'
Never be rushed into making a decision, if the contactor is trying to pressurize you end the conversation
Get independent financial advice before making any investment
Never sign up to anything immediately or if you're told to keep the deal confidential
Make sure the firm is on the Financial Conduct Authority (FCA) register of authorised firms, you can check the financial services register by visiting the FCA website

Which? Have put together useful guidance on how to spot an investment scam which can be found on the Which? website.

The Financial Conduct Authority website also provides further details on how to protect yourself from scams.

If you think you have received an investment offer that you believe is a scam or you have become a victim of a scam, you can report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

News Alert - Reminder to bird keepers about new registration requirements - 29 August 2024

We are reminding all bird keepers in England and Wales with flocks of less than 50 that they must register their birds ahead of the legal deadline on 1 October 2024.

You can register as a keeper of birds on the GOV.UK website.

Keepers will also be legally required to update their information on an annual basis.

If you have a CPH and are already registered you do not need to re-register.

Further information on the registration of birds can be found on the GOV.UK website.

Information Alert - Bluetongue virus cases confirmed - 29 August 2024

Two cases of Bluetongue (BTV3) have been confirmed in Norfolk, the first at a premises near Haddiscoe, the second at a premises near Wymondham.

There has also been a been a confirmed case in Suffolk.

20km Temporary Control Zones have been put in place. Keepers of cattle, sheep, camelids and other ruminants must remain vigilant and follow the restrictions on animal and germinal product movements that now apply in the zone.

Farmers are reminded that free testing is available for animals susceptible to bluetongue. Call 0800 612 5289 or email admin@ukfarmcare.com to book.

An interactive map showing the current temporary control zones is available on the Animal and Plant Health Agency (APHA) website.

Further news, information and guidance for livestock keepers, including how to spot and report the bluetongue disease is available on the GOV.UK website.

Rogue Trader Alert - Doorstep Cold Callers offering roof work - 28 August 2024

We are warning residents to be aware of doorstep cold callers offering roof work.

This follows an incident in the Walpole area where two males cold called at a property claiming that they 'were working in the area' before pointing out moss on the resident's roof and offering to clean it.

The resident declined the offer and reported the incident to us.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Cold Calling Alert - Doorstep Cold Callers in the Attleborough area - 27 August 2024

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Attleborough area offering 'home improvements' work.
Our advice is never deal with doorstep cold callers which includes:

Never allowing a cold caller access to your property or gardens
Never agreeing to further visits from them or other people
Never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you.

Anyone sighting cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

Scam Alert - Parking payment scams - 23 August 2024

We are highlighting a warning about fake QR codes on parking payment machines after reports of incidents across the UK.

Quishing, also known as QR code phishing, involves tricking someone into scanning a phony QR code with their phone or device.

The QR code then takes the user to a fraudulent website that might download malware or ask for sensitive information. It's the latest trend used by scammers to get your personal information and money.

QR codes are often found on things like parking machines, charging points, emails, even restaurant menus. Once scanned, scam codes will take you to a bogus website where you innocently input your details thinking you're paying for a service or visiting the genuine site, when in fact, you're sharing all your personal details with the scammers.

How to prevent Quishing attacks

If the QR code is on a poster in a public area, always check whether it appears to have been stuck over the original. If the sign or notice is laminated and the QR code is under the lamination or part of the original print, chances are it's more likely to be genuine
If in doubt, download the app from the official Google or Apple store or search the website on your phone's internet browser, rather than scanning a QR code to take you there. It may take longer, but it's more secure
Check the preview of the QR code's URL to see if it appears legitimate. Make sure the website uses HTTPS rather than HTTP, doesn't have obvious misspellings and has a trusted domain

Trust your instincts. If something doesn't seem right, don't share your details.

Cold Calling Alert - Telephone cold callers regarding solar panels - 20 August 2024

We are warning residents with solar panels on their property to be on their guard for telephone cold callers who call making claims regarding existing systems and checks which they will state are needed.
This follows a recent report from a Norfolk resident who received a call during which the caller claimed they were delivering a 'Government scheme' to 'check if existing panels were ok' The cold callers then attempted to make an appointment to visit and inspect the system.

Our advice is always to be very wary of any approach made in a telephone cold call and never agree to services, to having work done or for someone to visit your home if approached in this manner.

We also advise that solar panel owners should always talk to their supplier before allowing any work or 'maintenance' to take place on their panels. Generally a solar panel system does not need servicing, but it may benefit from being cleaned if the panels are dirty.

Any work on the electrics of a solar panel system should only be carried out by a qualified electrician, suitably qualified electricians can be found on the Norfolk Trusted Trader website or via the find an electrician section of the Electrical Safety First Website.

If you need advice about telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Telephone cold calls claiming to be from the 'Chartered Trading Standards Institute' - 19 August 2024

We are warning residents to be aware of telephone cold calls which claim to be from the Chartered Trading Standards Institute (CTSI).
In this case the call, which was followed up with an email, claimed that the recipient is eligible for a 'Capital Reimbursement Settlement payment' due to investments previously made. To access the payment an upfront fee is being requested.
If you receive this or a similar contact it is a scam, and we advise you do engage with the calls or make contact with any details given in emails or letters sent.
CTSI have previously issued warnings about telephone calls, letters and emails falsely using their name and branding which have made claims including:

That you have been 'exposed to a company that CTSI have investigated in the past'
That 'insurance scammers have been captured by Trading Standards' and the letter recipient should fill in a 'creditors debt form' to obtain compensation
That you can claim compensation for 'failed investments'

If you receive a contact which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Be on the lookout for scam emails - 15 August 2024

We frequently receive reports from Norfolk residents about scam emails they have received. A few recent examples include:

Emails claiming to be from Morrisons stating 'just answer a few questions & win a brand new Kitchenaid'
Emails saying your 'anti-virus software has expired' and needs 'renewing urgently'. These are often branded with the Norton or McAfee logos
Emails claiming, 'your iCloud storage is full' and offering a 'free storage upgrade'
Emails claiming your TV Licence direct debit 'could not be collected' or 'has failed'

Links provided in these emails will lead to phishing websites designed to look like genuine sites but will attempt to steal personal and financial information.

You can report suspicious emails to the National Cyber Security Centre (NCSC) by forwarding it to report@phishing.gov.uk.

The NCSC has the power to investigate and remove scam email addresses and websites. It's free to report a suspicious email to them and it only takes a minute. By reporting phishing attempts you can help:

Reduce the amount of scam emails you receive
Make yourself a harder target for scammers
Protect others from cybercrime online

You can also report scams to us via our partners the Citizens Advice consumer helpline on 0808 223 1133.

Scam Alert - Automated telephone cold calls claiming to be from HMRC - 12 August 2024

We are warning residents to be alert for automated telephone cold calls claiming to be from HMRC.

This follows a report from a resident who received a call which stated 'HMRC have had a letter sent to you returned so legal action will now commence'. The call then states the recipient can 'Press 1 to speak to your case officer'.

These calls are not genuine and are designed to panic the call recipient into interacting with the call.

HMRC advise that anyone receiving this, or any similar call making claims about HMRC taking legal action against you to end the call immediately.

You can report calls received claiming to be from HMRC on their suspicious phone call reporting form which is available on the GOV.UK website.

The page also contains further information about phishing approaches and scams claiming to be from HMRC.

You can also report suspicious calls received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert - Doorstep Cold Callers offering to cut trees and hedges - 09 August 2024

We are warning residents to be on their guard after receiving reports of two males doorstep cold calling in the Costessey area offering to undertake tree and hedge work.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.

When looking to have work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. Check out our Trading Standards Approved members on our online directory and read genuine feedback from their customers

Rogue Trader Alert - Doorstep Cold Callers offering garden work - 7 August 2024

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering garden work.

This follows reports of a male going door to door in the Rollesby area offering to undertake a range of garden work.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? We know just the people. Check out the Norfolk Trusted Trader directory to see our Trading Standards approved members and read feedback from their customers

Cold Calling Alert - Telephone cold calls regarding 'loft insulation' - 6 August 2024

We are again warning residents about telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a call in which the cold caller stated that they 'needed to arrange a visit' to 'check insulation which had previously been installed'.

Having agreed to the visit a male arrived at the resident's property and after being given access to the loft space he made a number of claims about the insulation 'being damp'. The male then persuaded the resident to pay a deposit for the work claiming the rest of the cost would be claimed against the company that did the original insulation work.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Rogue Trader Alert - Doorstep Cold Callers selling household products - 5 August 2024

We are warning residents to be on their guard after receiving reports of doorstep cold callers trying to sell household products.

This follows a number of reports across the last few days of young males cold calling in the Caister, Acle, Lingwood, Blofield, Wymondham and Hethersett areas.

Often this type of cold caller will claim to be 'ex offenders' or that they have 'recently been released from prison', and that the work is part of their 'improvement' or to 'earn a reference'.

They usually carry large holdall type bags or rucksacks containing a range of household products including packaged kitchen knives, scissors, dusters, tea towels and cleaning products.

Our advice is never deal with anyone who cold calls at your property offering to sell something.

Anyone sighting these sellers or other doorstep cold callers in Norfolk should contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 or Norfolk Constabulary via 101. If you feel intimidated or sight doorstep cold callers and are concerned for vulnerable neighbours call 999

Scam Alert - Emails claiming to be from 'NatWest' - 5 August 2024

We are highlighting a warning from Action Fraud about emails circulating claiming to be from 'NatWest' stating that 'your account's contact number has been changed' and quoting a mobile phone number that 'will be active in 24hrs'.

It goes on to say that 'If you did not make this change, cancel the request immediately' and provides a link to 'cancel Mobile Update request'.

These emails are not from NatWest and are designed to panic the recipient into thinking a change is about to be made to their account. Anyone following the link will be taken to a website which will attempt to gather personal, account and financial details.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Emails claiming to be from 'Microsoft' - 2 August 2024

We are warning residents about a number of scam emails circulating claiming to be from 'Microsoft customer support' stating they have received '62 complaints about your email account from Google Drive'. It goes on to state that 'thousands of spam emails were sent out from your email address in the last 3 days' and that 'we require clarification now to avoid mail account deletion within 48 hours'. The email then provides a link to 'Run & Scan for viruses'.

These emails are not from Microsoft and anyone following the link will be taken to a website which will attempt to gather personal, email account and financial details or download malware.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

Information Alert - Flyers offering roofing work - 01 August 2024

We are warning residents to be on their guard after receiving reports of flyers being hand delivered offering roofing work. Most recently these flyers have been distributed in the NR2 area of Norwich.

The flyer (see figure 1 below) claims to be from 'New Norfolk Roofs & Gutters Ltd' and states an office address in Norwich. Following checks we can confirm this limited company name does not exist on Companies House records and the address given has no connection with this business and has been used without the permission of the property's owner.

Figure 1 is a photograph of a flyer claiming to be from 'New Norfolk Roofs & Gutters Ltd'. Find a description of key points in the text below. — Figure 1

Figure 1 is a flyer with a logo at the top. The logo is a yellow house containing a canary standing on a football. The text on the logo is: 'NEW NORFOLK Roofs & Gutters Ltd'.

Please Note: this information is related to this business name only; it is not connected to any other business with a similar name.

Our advice when looking to have work done on or around your property is only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible doorstep cold caller activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Cold Calling Alert - Doorstep Cold Callers in the Dereham area - 31 July 2024

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Dereham area offering 'home improvements' work.
Our advice is never deal with doorstep cold callers which includes:

Never allowing a cold caller access to your property or gardens
Never agreeing to further visits from them or other people
Never agreeing to have work done on or around your property if approached in this way no matter what claims or 'special offers' are made to try and persuade you

Anyone sighting cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory of Trading Standards approved members and read feedback from their customers visit the Norfolk Trusted Trader website.

Scam Alert - Automated telephone cold calls claiming to be from 'Visa' - 29 July 2024

We are warning residents about automated telephone calls that claim they are from 'Visa'.

The calls which state they are from the 'Visa security division' make claims about suspicious transactions often for several hundred pounds which it says have been made on 'your card'.

The recording continues to give press button options to 'speak to a member of our security team'.

These calls are a scam and the claims made are not genuine.

If you receive this, or a similar call, do not interact with it in any way and hang up.

It is likely there are several variations of these calls stating different transactions, amounts and actions that can be taken.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on freephone 0808 223 1133.

Information Alert - 'Copycat' websites - 29 July 2024

We are reminding Norfolk residents to continue to be aware of 'copycat' websites when looking to access official sites to apply or make payments for services online.

Copycat websites are those which offer services from Government Departments or Local Government but are not the official site and charge an additional fee over the genuine cost, even where the official application fee is free, for their 'assistance'.

Many of these companies are legitimate and it's not against the law for a company to offer a service similar to an official body

People often get confused because the copycat sites can be unclear whether they're an official service or not.

When you are looking to apply for this type of service online always remember:

All official sites can be reached by searching on www.gov.uk.
Use this link rather than using an online search engine
Make sure you know who you are dealing with, take time to read the information on the website to ensure that you're using the official service
If you do use a search engine don't just pick the first result on the page

If you think you have used a copycat site and feel you were misled you can get further advice from our partners the Citizens Advice consumer helpline by calling freephone 0808 223 1133.

Scam Alert - Fake parcel delivery emails - 26 July 2024

We are again warning residents about emails claiming to be from parcel delivery companies stating they are unable to deliver an item.

Recent examples have included messages claiming to be from EVRI stating 'your package has been held due to an unpaid invoice'. The message goes on to say that the recipient needs to 'pay 2.45 GBP' via a button in the message.

These messages are sent by criminals who have created fake website to look like the genuine ones, with the same branding, layout, and font choices. These are used to gather personal and financial information or take payments.

If you receive one of these messages do not click on any links.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via Citizens Advice Consumer Service on freephone 0808 223 1133.

Scam Alert - Emails claiming to be from the Royal Mail - 25 July 2024

We are highlighting a warning from Action Fraud who have received over 5,000 reports about fake emails claiming to be from Royal mail.

The email states that you have missed a delivery and that an item is waiting to be collected. In some emails it claims the item was sent by 'HM Revenue & Customs'. The email goes on to provide a link to 'view delivery options'.

These emails are not from Royal Mail and anyone following this link will be taken to a genuine looking fake version of the Royal Mail website which will attempt to gather personal and financial information.

Royal Mail offer further advice and examples of online and text scams using their name on the Royal Mail website.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk.

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Telephone cold calls regarding 'loft insulation' - 25 July 2024

We are again warning residents to be aware of telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a call in which the cold caller stated that they were 'in the area' and that they could offer a 'free loft insulation survey'.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

Cold Calling Alert - Flyers offering 'Tree Care' work - 23 July 2024

We are warning residents to be on their guard after receiving reports of flyers being hand delivered offering to work on 'Trees, Hedges and Shrubs' in the NR2 area of Norwich.

The flyers claim to offer a range of services and gives a contact number but no further details about the business.

Our advice when looking to have work done on or around your property is only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible doorstep cold caller activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website.

Scam Alert - 'Family member' scam text and WhatsApp messages - 22 July 2024

We are again receiving reports from Norfolk residents of text and WhatsApp messages where scammers attempt to impersonate family members to steal money.

The message will often start "Hello Mum" or "Hello Dad" and will say that they are messaging from a new mobile number as their phone was lost or damaged. They will then ask for money to purchase a new one or claim that they need money urgently to pay a bill.

The scammer will then provide bank details for the payment to be made to, with some coming back with further demands for money.

If you receive a suspicious message (even if you think you know who it is from), calling or requesting a voice note is the fastest and simplest way to check someone is who they say they are.

Stop: Take time before you respond. Make sure your WhatsApp two-step verification is switched on to protect your account, that you are happy with your privacy settings.
Think: Does this request make sense? Are they asking for money? Remember that scammers prey on people's kindness, trust, and willingness to help.
Call: Verify that it really is your friend or family member by calling them directly or asking them to share a voice note. Only when you are 100% sure the request is from someone you know and trust, should you consider it.

You can report spam messages or block a sender within WhatsApp. Press and hold on the message bubble, select 'Report' and then follow the instructions.

Also remember to never share your account's activation code (that's the 6-digit code you receive via SMS).

Scam text messages can be reported by forwarding the message to 7726. More information on the scam text message report service is available on the GOV.UK website.

You can report suspicious messages received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert - Telephone cold calls regarding 'your EPC' - 22 July 2024

We are warning residents to be aware of telephone cold calls regarding Energy Performance Certificates or EPCs.

This follows a report from a Norfolk resident who received a cold call in which the cold caller stated that 'the Government requires all houses to have an energy rating'. The cold caller went on to claim that they could 'rate the house for free' if the resident agreed to a visit that day.

Our advice is always to be very wary of any approach made in a telephone cold call, never give, or confirm any personal details and never agree to someone visiting your home if approached in this way.

A domestic property only requires an EPC when you're:

Selling the property
Renting out the property
Building a new property

More advice on Energy Performance Certificates is available from the GOV.UK website.

Information Alert - Buying Online, make sure you check who you are buying from - 19 July 2024

When buying online make sure you check who you are buying from.

This follows a recent report from a Norfolk resident who clicked through on an advert on social media which presented as a well know UK retailer. Unfortunately, only after they had made payment for several items did they realise the website the advert was linked to was a fake version of the genuine retailer's website.

Are they who they say they are?

Be very wary of links shared via social media to websites offering big name brands often with huge discounts. Where is that link going to go, and will your data be safe?
Just clicking through to check it out could put your device in danger, make sure your antivirus and phone software is up to date so that you don't fall victim to any kind of malware that could be lying in wait.

Who are you buying from?

If you're buying from a website that you don't know or for the first time make sure you check them out:

Does the site have full contact details?
- If it's just an email address be very wary.
Look online, what is the site's reputation?
- What are other customers saying about them?
- Check feedback, if available, but remember it can be falsified.
Have a good look at the site and its quality
- What is the copy like, are there spelling mistakes, do all the links on the pages work?
Are they offering eye catching prices or items not available anywhere else?
- What they're offering could be poor quality, unsafe, counterfeit or not even exist.

If you're in any doubt, back out of the purchase.

Watch out for Scam emails

Take some extra time to check out emails and never click on links or open attachments unless you are sure it has come from a genuine sender.
If you're not sure about it, just delete it.

How are you paying?

When buying online, make sure you use a secure form of payment. Credit cards, debit card and secure payment sites like PayPal give you extra protection from fraud than other methods of payment.

Credit card is probably the most secure option in terms of shopper rights as you can dispute charges made if your item never arrives or dispute any suspicious charges generally
Never pay for items by directly transferring money into an account unless it is someone you know and trust, as this offers very little protection.
If you think you have interacted with a scam advert or message and provided scammers with your financial details you should contact your bank or card provider immediately on a number you know to be correct, such as the one on the back of your card.

Out and about? Avoid purchasing on public wi-fi

Public wi-fi can now be found in many locations and provides a convenient way to search online without using any of your data allowance. But connecting to that network means any personal data you send could be intercepted if the wi-fi connection is compromised.
If you're planning to buy something when away from home stay safe and use your data instead.

What if there is a problem?

If you need to return anything, proof of purchase is very important. Keep all emails and receipts, electronic or otherwise.

Need more advice following an online purchase?

Contact our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert - Emails claiming to be from HMRC - 18 July 2024

We are again reminding residents to continue to be alert for emails claiming to be from HMRC.

This follows reports of emails circulating titled 'Notification Regarding Your Tax Rebate' which claim you are due a tax refund immediately and contains a link to 'Finalize Your Refund'.

These emails are not genuine. HMRC state they will never send notifications of a tax rebate or refund by email.

HMRC advise that anyone receiving this, or a similar email should not engage with it but report it by forwarding the email to phishing@hmrc.gov.uk

You can find more information about phishing approaches and scams claiming to be from HMRC on the GOV.UK website

You can also report suspicious emails received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Emails claiming 'Suspicious Virus Detected' - 17 July 2024

We are warning residents about a number of scam emails circulating claiming that a 'Suspicious Virus Detected' on your device. It goes on to state that 'it may soon corrupt your sim card, data, photos and contacts if no action is taken'. The emails are often branded with names like Google or Apple.

Anyone following the link will be taken to a phishing website which will attempt to gather personal and financial information.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

You can report any suspicious email received by forwarding it to report@phishing.gov.uk

You can also report scams received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert - Scam Callers claiming to be Police Officers - 17 July 2024

We are highlighting a warning from Norfolk Constabulary for residents to be aware of telephone scammers pretending to be police officers after recent reports from residents in the Watton, Great Ellingham, Attleborough and Necton areas.

During the call, the cold call claims there are issues with their bank accounts and that the resident needs to transfer funds to a 'safe account' to prevent further loss. Sadly in one case a victim lost £8,000.

If you receive this or a similar call do not engage with the call in any way, hang up and then contact Norfolk Police on 101, if possible on a different phone.

If you believe a crime is in progress, always call 999

What is Courier Fraud

Courier Fraud happens when a fraudster contacts a victim by telephone claiming to be a police officer, bank or from a government department, among other agencies. A number of techniques will then be adopted in order to convince the victim to hand over their bank details or cash, which may then be passed on to a courier.

Further advice includes:

Police officers, banks and other government agencies will never ask you to withdraw money or transfer it to another account.
They will never ask you to reveal your full banking password or PIN.
The police will never ask you to handover money for safe keeping or as part of an operation.
The police will never send someone to your address to collect money, cards or PIN Numbers or ask you to deliver these to another location.

Try these steps if you are approached:

Stop - take a moment to think before parting with your money or information.
Challenge - Could it be fake? It's ok to reject, refuse or ignore any requests, only criminals will try to rush or panic you.
Protect - Contact your bank immediately if you think you have fallen victim to a scam. Report it.

Communities can help by ensuring they share warnings about this type of approach with neighbours, family and friends, particularly elderly relatives to ensure they are aware of these scams and the warning signs.

Rogue Trader Alert - Doorstep Cold Callers claiming issues with properties' roof - 15 July 2024

We are warning residents to be aware of doorstep cold callers claiming they can see issues with roofs.

This follows an incident in the Caister-on-sea area where a male cold called at a property claiming that he could see 'slipped tiles'.
The male was seen to return to a sign written white VW Transporter van which was carrying a number of ladders on its roof.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is 'just passing' or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.
If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Trading Standards Approved Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert - Rogue buyers on Facebook Marketplace - 11 July 2024

Facebook Marketplace can be a great place to buy and sell goods and services, however, unfortunately the platform is also seen as a hunting ground for scammers. Scammers are there selling non-existent, fake and dangerous goods, but there are also there to try and prey on those selling products.

If you are selling on Facebook Marketplace, look out for these red flags:

Refusing to meet up in person
Moving conversations outside of Facebook Messenger
Asking for items to be shipped before payment is received
Buyers providing a prepaid shipping label
Buyers overpaying then asking for a refund of the difference
Messages claiming you need to pay a fee to 'upgrade your account'
No profile picture
Requests for your phone number or other personal information

Payment scammers pose as buyers who ask to purchase an item and claim to have sent a payment. They may send a counterfeit cheque, use a fraudulent payment method, or claim to have overpaid and request a refund for the excess amount.

Payment scammers might also exploit sellers by using payment methods that can be easily cancelled after an item has been posted or delivered.

Even in person the scammer will try to exploit a payment via a banking app buy showing the transaction on their own mobile device. Always wait for the payment to have cleared before allowing the buyer to leave with the item.

Here's a quick summary of ways to stay safe when selling on Facebook Marketplace:

Deal with local buyers whenever possible
Avoid sharing personal information unless absolutely necessary
Use secure payment methods like PayPal or cash-on-delivery
Check comments under listings for warnings from other users
Report suspicious buyers to Facebook

Information Alert - Home Repairs or Improvements? Make sure you #CHECK - 11 July 2024

If you looking to have work done on or around your property our advice is always to only use reputable traders you have chosen yourself.

This follows recent incidents reported to us where Norfolk residents have placed adverts for home improvement or repair work on online sites that share these details allowing traders to respond. Unfortunately, in these cases, residents have ended up being pressured into having more work done than was needed, handing over money for work that has not been completed or work which has been done to a poor standard.

When planning work remember to think #CHECK when choosing a tradesman or business for the job:

Compare - Speak with multiple tradespeople to compare. Get at least three quotes. Check with friends and family for recommendations or find a Norfolk Trusted Trader. Norfolk Trusted Trader is the only trader scheme from Norfolk County Council with members who have been Trading Standards Approved, helping you to choose with confidence and supporting local businesses
History - Ask for the traders' references, recommendations and reviews and make sure you check them out
Establish the details - What work will be carried out? When will it start? Who will be doing the work? How much will it cost? Remember that a quote is more binding than an estimate
Contract - Ensure everything is recorded and ask for a contract for the work
Keep all the paperwork - This may be needed should anything go wrong