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About accessible content

Content that must be accessible

The following content must be accessible:

  • Web pages
  • Online PDFs and other documents (such as Word documents, Excel spreadsheets etc). This includes documents published on our public-facing websites, our intranet (myNet) and extranets (such as SharePoint and Microsoft Teams).
  • Online forms
  • Videos
  • Images
  • Text

What's excluded?

PDFs and other document types published online before 23 September 2018 don't need fixing, unless:

  • They're essential to providing our services
  • They are being edited and republished after this date

For example, an application form for free school meals or a reception class place must be fixed. People need these forms to access those services.

It is unnecessary to fix documents like newsletters or minutes. They're not intended to give someone access to our services.

Read things you might not need to fix on GOV.UK