Adult Social Care Online Accounts
Introduction
A Social Care Online Account allows you to see information from a social care record, send and receive messages, receive documents and complete forms online.
Who can have an account?
You can hold the account, or someone on your behalf with your consent.
What sort of information will my account contain?
Your account will contain the following types of information from your social care record:
- Your basic details, including address, telephone numbers, date of birth
- Names of professionals from Adult Social Services who are working with you
- Any forms that you complete within the account
- Copies of assessments, plans and other forms that we have sent you. These documents will contain sensitive information about your support needs, your health, your history and family situation, and any services or support that you receive.
- If you contribute to the cost of your care, copies of any invoices that we have sent you
All this information will be visible to anyone who holds an account for you.
What are the benefits?
- Sharing information - You can see information from your social care record
- Convenience - you can access your account at any time to fill in a form, see a document or view invoices for social care charges
- Security - a Social Care Online Account is more secure than email
- Contacting us - you can message us at any time
What will I need to set up an account?
- An email address
- A phone (landline or mobile)
