Adult Social Care Online Accounts

This guidance will help you with using your Adult Social Care Online Account.

Information in your dashboard

The dashboard displays five tiles:

• Details
• Messages
• Involvements
• Items to view 
• Items to complete  

Details

This tile shows you some of the personal information we hold about you (or the person whose record you have access to).

This includes name, address, email address and any contact numbers.

Updating your details

If you need to change your email address, name or password see Managing your account. 

If any of the information displayed in your dashboard is incorrect you'll need to send us a message or call us on 0800 844 8020.

My Messages

This section will show you if you have any new messages to read. By selecting this tile, you'll be able to see any previous messages you have sent or received.

Don't use the messaging function in your account for urgent messages. In urgent cases call your worker or 0344 800 8020. 

If you have access to more than one account, you need to use the account of the person the message relates to. For example, you might want to message us to let us know when a doctor's appointment for an adult is taking place. 

If your worker has sent you a message, you can reply by selecting the 'Reply' button and typing above the dotted line.

How to send a message: 

1. Log in to your Adult Social Care Online account
2. From your dashboard, select 'New Messages'. This will open the Messages page.
3. From the Messages page, select 'New Message'
4. In the 'Message Type' dropdown box, select your message type. This will decide who the message goes to in the first instance.
5. Fill in the 'Subject' field and put your message into the 'Message' field
6. Select 'Send'

Involvements

This tile shows you the professionals who are currently working with you.

Items to view

This tile contains documents that we have sent you. You can view them at any time, print them or download them to your device:

1. Select the tile to see all the items that have been sent to you. Unopened items appear here in bold. 
    
2. Select the name of the document you wish to view.
3. Once you have opened the document you can save it to your device or print it. You can do this by selecting the icons above or below it (these may vary depending on the browser or device you are using). The document will remain in your account, and you can return to it at any time to view or download it. 

4. If you want to look at it later, it is best to save it to your device (laptop, tablet or phone).

Items to complete

This tile contains items that we've sent to you to complete:

1. Select the tile to see all the items that have been sent to you. 

2. Select the item to open it. You can complete it and send it to us by selecting 'Submit'  If you don't have time to complete it all, you can save it and return to it later.  You can do this by using the 'Save' button at the bottom of every page of the form.