Adult Social Care Online Accounts

This guidance explains how to make changes and update the details in your account.

How do I change my password?

1. At the login screen, select the 'Forgot your password' link. 

2. At the next screen, enter your email address and select 'Send verification code'.
    
3. Go to your email account. There should be a message with the subject line 'Norfolk County Council account email verification code'. Open this to locate the 6-digit verification code. 

4. Go back to the login screen, enter the code in the 'Verification Code' field and select 'Verify Code'. 

5. At the next screen enter your new password twice, once in each box, then select 'Continue'. 

6. You'll then go back to the 'Sign in' page. You have successfully changed your password.

Now you can enter your email address and new password and continue with the rest of the login process.

How do I change the details on my account?

You can change your name, address or email address by visiting your account: 

1. You'll get a prompt to sign into your account.
2. Select the 'Update your details' link
3. The details of your account will display, and you'll be able to change them as necessary
4. Once amended, select 'Submit'

You'll also need to send us a message so that we can update your social care record. Visit Using an account to find out how to send us a message.

Changing your telephone number

When signing in, on the 'Confirm your identity' screen where your telephone number is shown, there will be a link that says 'Can't access this phone number? Change your login telephone number.' Click on this link and you will be taken to a form. 

You can use the form to tell us that the telephone number that you use to login has changed. You do not need to tell us your new number. After we have actioned your request, the next time that you log in you will be prompted to update your details.