My Norfolk account help

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MyNorfolk account update

We are making changes to improve the MyNorfolk account. In the meantime, from 13 May, you will be invited to update your account if you want to use it to submit certain requests. You can still use the same email and password to sign in, but you will need to provide some contact information again.

After 13 May, you will not be able to see requests you made before then, but you will still get email updates on existing requests. We will also be reducing the range of services we offer in the account temporarily. We're sorry for this inconvenience.

You can use a My Norfolk account to:

Apply for a skip licence
Apply for a scaffold licence
Apply for a vehicle access (dropped kerb)
Apply for permission to place an EV charging cable across a public footway

Other accounts and services

You will need a separate account for these services:

Jobs
Libraries
School admissions
Some adult learning courses
Norfolk Community Directory
Approved suppliers
Trusted Trader
Mineral or waste planning applications

Next : How to register for a My Norfolk account

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