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Make Every Contact Count

Health Education England eLearning for healthcare (HEE elfh) has updated the Making Every Contact Count (MECC) eLearning programme.

It has done this in conjunction with:

  • Healthy Dialogues
  • The Department of Health
  • The Lancashire Foundation Trust

The programme helps learners develop an understanding of public health and the factors that impact upon health and wellbeing.

It focuses on how asking questions and effective listening is a vital skill. These MECC interactions only take minutes while also complementing existing engagement approaches.

There are now four sessions within the programme:

  • What is MECC and why it is important
  • How to have a MECC conversation
  • Signposting
  • Five Ways to Wellbeing

The sessions have a combined learning time of about one hour. Organisations, staff or individuals can use them. They're designed for everyone working across health and care.

For more information about the programme, including details of how to access the eLearning sessions, visit the eLearning for healthcare website.

Go to eLearning for healthcare

Aims and ambitions of MECC

Make Every Contact Count (MECC) enables the delivery of consistent and concise health and wellbeing information.  It encourages individuals to engage in conversations about their health.

The fundamental idea underpinning the MECC approach is simple. Staff across health and care, local authority and voluntary sectors have thousands of contacts every day with individuals. So they're in an ideal place to support health and wellbeing.

MECC is for anyone who has contact with people to "Make Every Contact Count" and develop public health knowledge.

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